18 Points You Need To Pay Attention To.

God is the reason.

Quality is our promise.

1, be aware of the importance of each phone.

2, you must like each other in a minute, and you must not resist.

3, like your own

(have confidence and appreciate yourself)

4. Thank you for picking up the line.

5. Smile on your face (from the bottom of your heart)

6.

(no more than 5 times, if you want to say sorry or embarrassed), try to reach the telephone number below 3 times.

7, be sure to tell your partner your name (company name).

8, must remember the name of the right word (company name).

9. When you take the line, press the manuscript (for example, the phone number to avoid making mistakes).

10, to ensure that the other line after take-up (or together).

11. If the other person asks questions, he will not answer them.

12, if the complaint phone, we must listen to each other's complaint content, only targeted solutions.

13, try to use the customer's language or words (this will make the room more intimate).

14, try to stand in the position of the other party, not just stand on your own stand.

15, you'd rather not pick up the list or miss a customer (if you can't ask for it, tell him the truth).

16, the importance of clarity and commitment.

17, attitude is the mother of success.

18, no matter what you do: emotion is the biggest killer!

Related links:

Introducing others: a way of introduction which is introduced and introduced by third parties for strangers.

Introducting others is usually two way, and will be introduced by both sides.

Introducing the opportunity of others: it is necessary to introduce the following circumstances.

1. Go out with your family and meet your family members or friends who don't know each other.

2, my receptionist met someone he did not know, and the other side greeted himself.

3, receive guests or visitors who do not know each other at home or at work places.

4, intend to introduce someone into a certain social circle.

5. Invited by others.

6, accompanied by superiors, elders and guests, they met their strangers, and the others greeted themselves.

7, accompany relatives and friends to visit relatives and friends who do not know each other.

Introducing the order of others:

When introducing others, we must obey the rule of "respecting first".

Introduce young people to the elders; introduce the junior to the senior person; if the age and duties are equal, introduce the man to the woman; introduce the family to colleagues and friends; introduce the unmarried person to the married person; introduce the later to the first come.

Points for attention in the introduction are:

1, before introducing the introducer, the introducer must solicit the opinions of the two sides. Don't speak up. It seems very abrupt, which makes the presenter feel unprepared.

2, when an introducer asks whether he wants to know someone, he should not refuse, but should readily consent.

If you really don't want it, you should explain why.

3, the introducer and the referee should stand up to show respect and courtesy. When the introducer is introduced, the two sides should smile and nod or shake hands.

4, at banquets, conference tables and negotiating tables, it is not necessary to stand up for the referee and the referee according to the circumstances. They can be nod and smile when they are introduced. If they are introduced far apart from each other and have obstacles in the middle, they can raise their right hands to greet, nod and smile.

5. After the introduction is completed, both the participants should shake hands in accordance with the etiquette order and greet each other.

Greetings, "Hello, nice to meet you, I have known you for a long time, I am delighted to meet you", and you can further introduce yourself when necessary.