How To Deal With Receptionist Skills In Telemarketing

Why don't you know why you can't break through?

People will feel very nervous: whether the psychological obstacles caused by past experience must break through this psychological obstacle; whether they are taught from childhood: "strangers."

Be polite.

"Do you think the buyer company is your parents? You dare not offend easily.

Do you think in terms of the person who answers the phone and imagine how he will refuse you?

If you think so, it turns out that two people are rejecting you.

Like a good friend, "good morning, is Mr. Zhang in?" do not say, "I am XX". I want to name the company.

Don't say, "I'm XX of XX". If the person who answers the phone says his name, say, "Hi, Miss Li, is Mr. Zhang there?"

You said in the usual opening speech, "good morning! I am XX. I want to talk to Mr. Zhang. May I have your name?" the person who answered said, "I am his secretary, Miss Li.

You said, "if you were me, and you had to talk to Mr. Zhang, what would you do?

People who answer the phone usually ask you three questions: who are you? What company are you? What's the matter? If you don't answer these questions directly, they don't know what to do.

Perhaps you should answer this: I would like to tell you, but this is very important. I must tell him directly.

I'm not sure. Do you think this will be a long time? I'm making a long-distance call. Hello, is it raining there?

For example: the other side: "this is a certain company, Hello!" you: "Hi! Is Mr. Zhang in?" the other side: "which company are you calling, please?" you: "I don't know, so I called her.

"The other side:" what do you want to sell? "You confuse," I really don't understand.

"Raise your voice again and ask again," what do you want to sell? "You are still puzzled." is it possible that Li Yong wants to sell something to me? "

"You and

Is this the case with your phone? Is your boss accountable to you? "Before you turn the phone for me, do you want to know what is personal about me?" "why don't you let me talk to your boss?" "if you don't make the call, the company will lose the opportunity to make money. Are you willing to take the risk?" "since you don't want to answer the phone, can you tell me your name? If you have someone else to call, I can tell him who I talked to."

"

If the buyer is not in or is not free, try another chance; if you are me, will you call again? "" I think I'll call again. When is the right time? "

If it's voicemail, there's usually no need to leave any messages.

But listen carefully to his voice and imagine how to communicate better later.

If you leave a message in voice mail, you must be very impressive.

You can say, "there are three reasons why you must call me.

"Eliminating this message will not eliminate your problem.

"You may pay a high price if you delete this message. Are you willing to take the risk?" you can also leave your name and phone number first, then cut off the phone in half of important matters, as if the telephone line suddenly broke down.