How To Deal With Customers' Objection By Clothing Shopping Guide?

The transitional approach is a common method of sales promotion, that is, the salesperson indirectly negates the customer's opinion based on the facts and reasons. The application of this method is first of all to recognize the views of customers, that is, to make certain concessions to customers, and then to speak out their own views. If this method is not used properly, it may give customers more opinions. In the process of using, we should use the word "but" as little as possible, but in actual conversation it contains "but" opinions, so that the effect will be better. As long as we master this method flexibly, we will maintain a good atmosphere for negotiation and leave room for our talks.

The color of the clothing that the salesperson asked the salesperson to sell is out of date. Sales Clerk Answer this question:

"Miss, you have a very good memory. This color has been popular several years ago. I think you know that the trend of clothing is reincarnation, and now there are signs of this color regain.

This easily refutes. customer Opinion.

Transformation is handled by the objection of the customer himself. Customer Objection It has dual attributes. It is not only a barrier to trade, but also a trading opportunity. If a salesperson can use his positive factors to counteract his negative factors, it is not a good thing.

This method is to directly use the objection of the customer to turn it into affirmative opinion, but when applying this technique, we must pay attention to etiquette and not hurt the feelings of customers. This law generally does not apply to objections related to transaction or sensitivity.

The best way is to compensate the poor. If the objection of the customer is exactly in the defects of the service provided by the product or company, it must not be avoided or negated directly. The wise way is to affirm the shortcomings, then dilute the process, make use of the advantages of the products to compensate or even eliminate these shortcomings. This will help to achieve a certain degree of psychological balance and help customers make purchase decisions.

There is something wrong with the quality of the product we sell, and the customer just asks, "it's not good quality." The salesperson can tell him calmly:

"There is something wrong with the quality of this product, so we have to deal with it at a reduced price. Not only does it offer a lot of price concessions, but the company also ensures that the quality of this product will not affect your usage. "

In this way, the customer's doubts are dispelled, and the customers are encouraged by the price advantage. This method focuses on psychological compensation for customers, so that customers can get a sense of psychological balance.

When a salesperson does not consider how to respond to a client's objection, he may first repeat the objection in a euphemistic tone or repeat it in his own words, which can weaken the momentum of the other party. Sometimes switching to a statement will make the question easier to answer. But it can only weaken and not change the views of customers, otherwise customers will think you are dissatisfied with their opinions. The salesperson can ask after retelling: "do you think this statement is accurate?" and then proceed with the following to get customers' recognition. For example, customers complain that the price is much higher than that of last year. Salesperson can say: "yes, the price is higher than the previous year." Then wait for the customers.

The combined opinion method is to gather the opinions of customers into one opinion, or to discuss the objections of customers at a time. In short, it is necessary to weaken the impact of objections on customers. But we must be careful not to get entangled with one objection, because people's thinking is associated, and a lot of objections are often derived from one opinion. The way to get rid of it is to shift the topic immediately after answering the objection of the customer.