Clothing Market: Safety First, Everything Else Is Trivial.

Recently, domestic shopping malls, department stores and supermarkets have experienced frequent accidents. The safety problems and emergency response capabilities of crowded consumer places have once again aroused heated debate.

　　 Textile and clothing The specialized market has its particularity compared with shopping malls, department stores and other places. What new requirements do these particularities bring to the security departments of the market? What new qualities should the safety emergency departments and rights protection departments in the new professional market possess?

Three main competitors in the professional market

Compared with shopping malls and shopping centers, the clothing professional market has unique characteristics and different emphasis in security. For the market security department, 90% of the work is to maintain the normal order in the field, to guard against the dangers. 10%, when any personal or property safety incidents occur, the first time can be detected and handled quickly and calmly. Du Zhipeng, the head of the Kowloon Plaza security department in Chengdu, said: "the three strong enemies of the Security Department of the clothing market are perennial congestion, theft and fire. Compared with other safety accidents, these three items are long-term hidden dangers associated with the specialized market, and are also the focus of the security department's work.

　 Fire fighting: focusing on daily exercises

The responsibility of the security department is to deal with emergencies in a timely manner with the work of other departments in the first place. For the clothing market, the biggest hidden danger is fire hazard. "There is a lot of flammable goods in the clothing market, which is a high incidence area of fire," he said. market Fire fighting exercises will be held regularly, without interruption. In the process of every exercise, the security personnel should cooperate with the fire department to conduct the flow diversion work. They should be familiar with all the safe passages in the field, and have the basic knowledge of fire fighting. Before the arrival of the professional team, they can control the fire and minimize the loss of property.

　 Congestion: focusing on dispatching coordination

Huge traffic concealed unlimited business opportunities, but from Administration At the same time, the excessive flow of customers often brings customers disordered and chaotic feeling, which directly affects the operation of the tenants. Fan Hong, a wealthy businessman, said: "especially on the day of large-scale promotional activities, the crowding is very serious. For the merchants in the field, the passenger flow is the wealth flow, and the passenger flow must not be restricted. What the security department should do is to make the passenger flow more standardized and orderly, and to prevent the occurrence of safety incidents such as stampede. At the same time, "crowding" not only refers to the order of the passenger flow, but also brings about hidden dangers in the field of logistics and transportation. In the process of large-scale activities such as various procurement and trade fairs, whether the logistics delivery process can ensure safety and order, whether it is possible to maintain the smooth traffic routes in the crowded and busy delivery environment is also a consideration for security departments.

　 Theft: focusing on invisible deterrence

The location of the professional market is often located in the golden section of all directions, and the surrounding area is close to the hub of transport hub, and these golden lots are a double-edged sword. Near the railway station is the area most prone to chaos and chaos, and also the high incidence of theft. For example, the white horse clothing market in Guangzhou is located in the golden area around the Guangzhou Railway Station. In order to prevent the theft, the white horse market has organized a "plainclothes security team" in addition to organizing the security guard inspection. It has carried out uninterrupted safety inspections in the field and trained many "plainclothes detective", who have successfully seized the theft gang several times. "The security department brings not only the efficient working ability, but also the invisible deterrent to the thieves. These invisible security guards are as strong as the shadow of the shadow." Guangzhou white horse clothing market general property manager Zhao Yuxiang said.

　 More security rights

"The new market should not only protect the property safety of merchants and consumers, but also protect their legitimate rights and interests." Tang Xudan, Minister of the Department of rights protection of the market management committee of the West Liu, said that with the transformation of the management service function of the market management association of the West willow, the legal rights and interests maintenance department of the buyer was formally established. It is a service department integrating the market management service department and the joint offices of several departments. Its responsibilities are: accepting reports and complaints from buyers, and mediating disputes between buyers and market operators. Coordinating departments such as industry and commerce, quality supervision, public security, judicature, courts, and comprehensive law enforcement bureaus and other departments to crack down on dealing with business operations that market operators are deceiving buyers, damaging buyers' legitimate rights and interests, and affecting the reputation of the market, helping buyers to solve the problems arising from the procurement process in the market.

As the window Department of the market management committee, the market management service department has to keep close contact with the businesses every day. Therefore, every manager is required to have a good image and communication and coordination ability, and can adapt to the requirements of the times in terms of market management concepts and marketing knowledge.

Tang Xudan said: "in case handling, the staff are required to be enthusiastic to receive complaints, listen patiently to appeals, devote themselves to solving problems and follow the whole process of service. Buyers' rational appeals are fully maintained, too demanding, patiently dredging, and education and guidance to merchants from the perspective of market development as far as possible to give understanding and comity.

For those who violate the provisions of public security management, the joint public security sub Bureau criticize and correct their illegal activities while actively helping to resolve conflicts so as to reduce the negative impact. At the same time, we should transfer the consciousness of civilization to business and purchase. Through the love business, protect the legitimate rights and interests of purchasers, so that buyers' satisfaction with the market is increasing.

In view of the fact that there are more complaints in the market of sportswear fabrics in the market, the Ministry of industry and Commerce organized the industry and Commerce Bureau and the Quality Supervision Bureau to go deep into the market and hold the on-site meeting with the theme of "integrity management and quality assurance". Clarified the legal responsibilities and obligations of operators in the field of production and circulation. Management Matters that merchants should pay attention to when signing contracts with purchasers. In addition, in view of the buyer's complaints caused by the irregular service behavior in the market, the staff of the Ministry of rights protection went deep into the market to look at the market research of the service of the luggage depository, and exchanged views with the depository service operators on the procedures of depositing services, and formulated the standardized process of the storage service, so as to avoid the buyers from having a dispute with the operators when accepting the deposit service from the source.

In order to reduce and avoid purchasers' complaints from the source, Xi Liu adopted a way to move ahead with rights protection. After the market entered the peak season, the volume of complaints increased sharply. The Department of rights and interests moved down the focus of work and moved ahead of the rights protection. By convening the meeting of representatives of market traders, individual associations and individual Party branch secretaries, the buyers entered the market in xulu market and moved away from xulu. From the following aspects, such as ordering, payment, settlement, packing, shipping and other aspects, the causes of complaints were analyzed together with market traders, and measures were made to prevent possible problems.

Tang Xudan stressed that "in the future work, the Ministry of protection will focus on Popularizing Legal Knowledge and strengthening industry self-discipline as a focal point, and publicize legal knowledge of economy, contracts and other aspects to market operators and purchasers, and guide them to learn law, understand law and usage, and protect their legitimate rights and interests with legal knowledge."