Yongjia County Power Supply Company Conducts Etiquette Training To Improve Staff Service Quality

In order to further enhance the level of power supply services, strengthen the concept of staff services, and promote the "double improvement" of service skills and service quality, in February 23rd, the Yongjia power supply company of the State Grid organized training on etiquette and service etiquette.

The training invited the state network Zhejiang Electric Power Corporation Training Center Associate Professor, senior etiquette trainer Chen Qingqing teacher to teach, more than 150 employees came to listen to study, training is divided into workplace etiquette and service etiquette two pieces.

First of all, starting from the importance and necessity of etiquette, Chen Qingqing aroused interest in modern workplace modeling and costume matching, and expounded the important role and influence of personal image on corporate image and enterprise development.

In order to improve the professional image, how to develop a good career habit and how to behave in an elegant manner, Chen Qingqing launched a detailed, specific and vivid teaching activity, which involves the concept and norms of power supply quality service, customer communication skills, office etiquette, standard service terms and so on.

The lecture takes a humorous and witty language style, rich and vivid courseware, and live demonstration teaching. The atmosphere of the lecture is relaxed and lively.

Talking about standing posture, sitting posture and so on

In view of the different standards of men and women, the teacher invited several men and women to the stage for demonstration. The teacher took the opportunity to teach the manner and the formula of the daily attitude practice, and invited all the students to stand up on the spot to make everyone more comprehensive and grasped for each standard manners.

At the same time, the teacher has repeatedly asked questions to motivate people to think, mobilize everyone's enthusiasm for learning, and achieve a good interaction effect, so that we can learn the connotation of etiquette unconsciously, and make everyone realize that the promotion of professional image plays an important role in shaping the image of an enterprise.

This training helps to promote

The company creates a service standard, high-quality and efficient workforce, which is conducive to shaping a good corporate image.

Through a day's training, the majority of students benefited greatly, and greatly improved.

Cultivate awareness of etiquette, so that we can better put into work.

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The activities of the Party branch in the comprehensive service hall were held in the lecture hall of the administrative service center of the Beiyang garden campus. Yuan Huilong, the deputy director of the party office and the director of the comprehensive service hall of Beiyang garden, gave a lecture entitled "reception of public service".

The lecture was attended by members of the Party branch of the party office, logistics support department and Life Science Institute.

Xunzi's self cultivation: "no one is born without ceremony, nothing is rude, and a country is rude."

Etiquette for us, more often can reflect a person's accomplishment and taste, for organ management cadres is more important.

In the lecture, Yuan director, on the premise of the domestic duties stipulated in the regulations on the administration of domestic and public service of the party and government organs (December 2013), introduced the application scope of domestic official reception. Based on the principles of domestic affairs and etiquette, the four principles of respecting, respecting, respecting, and ordering public service etiquette were put forward in an original way. Through rich content of PPT and vivid cases, the public service etiquette knowledge was explained from seven aspects, namely handshake etiquette, telephone etiquette, elevator etiquette, bus seating, conference seating, photo taking station and dining seats.

In the end, Yuan also carried out interaction and communication with participants on some issues of general interest.

This branch activity takes the opportunity of studying public service reception etiquette knowledge as an opportunity to put forward higher requirements for all staff members, find gaps, learn to combine with them, create personal images of staff members in the hall, strive to improve their internal accomplishment and quality, and make every hall staff become excellent management cadres who are courtesy, courtesy, courtesy and courtesy. Only in this way can they strengthen their personal qualities, organize their image, enhance interpersonal communication and optimize interpersonal relationships, and create a good atmosphere for everyone to learn etiquette, everyone knows manners and everyone speaks courtesy.