SAIC'S Online Shopping Complaints Increased By 77 Times In 5 Years.

In recent years, the number of mobile phone consumer groups is growing, and the number of new mobile phone users is increasing. In 2015, the domestic mobile phone delivery volume has exceeded 500 million, and the rapid growth of the market has also kept the consumption of mobile phone disputes high.

In 2015, 122 thousand and 800 mobile phone complaints, an increase of 9.7% over the past 7 years, ranked first among commodity complaints.

The General Administration of industry and Commerce issued the 2015 handling of industrial and commercial departments.

Analysis of reporting consultation.

Among them, among the ten hotspots of consumer complaints, the top two complaints are mobile phones, automobiles and parts.

In terms of service complaints, online shopping still ranks first, which is 77.67 times higher than the end of 11th Five-Year.

Quality,

The contract is the main problem of mobile phone complaints.

Consumer

The problem is concentrated on: mobile phones are prone to black screen, crash, signal instability and other performance failures. After repair period is long, the mobile phone fails to fulfill the "Three Guarantees" obligations, and some dealers sell counterfeit and refurbishing machines.

In addition, in 2015, 75 thousand and 700 complaints of automobiles and components increased by 37.3% compared with the same period last year. The average number of complaints per ten thousand cars sold was 30.76, representing a 1.74 fold increase compared with the end of 11th Five-Year.

The problem of consumer complaints is concentrated on: after paying the deposit, they were told that they could not handle loans, overdue cars, old cars, new cars, etc.; the delay in vehicle maintenance, the poor quality of maintenance at designated repair points, and troubleshooting of multiple repairs could not be ruled out.

According to the data of the General Administration of industry and commerce, there were 145 thousand and 800 complaints online shopping in 2015, an increase of 87.3% over the same period last year, an increase of 77.67 times compared with 2010.

From the point of complaint, the quality of online shopping products and false propaganda are prominent.

The problem of consumer complaints is concentrated on: the quality of goods is not up to standard, the products are fake and shoddy products, false promotions, merchants refuse to implement the "seven day no reason to return goods" regulation, the object is not consistent with the propaganda, personal information is leaked, delivery delays and so on.