Workplace Email Reveals Your Character.

Most of the communication on the job is through e-mail (e-mail).

You send e-mail to your colleagues and customers even more frequently than you call them.

Unlike face-to-face communication, your attitude, personality and style may be difficult to effectively embody from your email.

Are the roles in our mail associated with our real life roles? How many of our characters can we infer from our mail by ordinary people? There are four points:

Your diction determines you.

Different people have different ways of speaking, but this difference is due to their character.

What words we choose to use is spontaneous and unconscious, but it reflects our character.

The study of text mining (1) found some key words and personality associations.

People use these words more often, and some of them are more likely to be displayed.

For example, extroverts discuss something related to entertainment: bars, Miami, music, parties and drinking.

People with low EQ (EQ) tend to use emotional, passive words: stress, depression, anger and misfortune.

Narcissistic people talk about themselves, such as "I", "me", "mine", "myself" and so on, which show someone's narcissism and rights.

Literary and wise people use elegant words like narrative, rhetoric and leitmotiv.

It's not just about what you say, but also how you say it.

People's

It has great variability, though the words used are not very different.

For example, no formatting mistakes are responsible, perfectionism and investment signs.

Grammatical errors reflect low IQ (IQ) and academic intelligence.

Emoticons show friendliness (if the mail is informal) or childish (in work related mail).

Long speeches reflect the vitality and thoroughness of the author, but also show a certain degree of poverty and lack of organization.

Messy content is a sign of creativity or a tendency to be mentally deranged.

Immediate response showed impulsiveness and lack of self-control.

The late reply is not interested, but no reply indicates a passive attack.

It's easy to misunderstand people.

although

Reflecting our personality, readers may not be able to understand these hints.

There are two main reasons for misunderstanding: readers do not focus on what they want to express, or over interpret them.

The important thing is that we need to pay attention to context in order to understand the content correctly, such as noticing the main purpose of the sender, and abstracting the theme from the confused content.

It is also important to determine whether these cues are really related to the author's personality or current mood and behavior.

The essence of content is the most intuitive mail behavior. Neither the observer nor the computer program can understand it, especially when they are not in contact with the sender or lack of background information.

Of course, this does not prevent people from continuing to infer content.

People instinctively make immediate unconscious judgments on others, and tend to ignore information that is inconsistent with our initial prejudices. This is why stereotype is so common and also occurs in mail.

Trust requires tacit understanding.

Internet trust is the cornerstone of a huge economic system: we will not have eBay, Uber, Tinder or air accommodation (Airbub) unless we can accept the idea of trusting strangers through digital footprints or the credibility of the masses.

But beyond this surface relationship still needs - and this may always require face-to-face communication.

This is why our team has very little impression on the real world and the virtual world: even telephone exchanges may miss important information about a person's character.

Finally, tacit understanding can not be plated into

。

Unlike computers, people often believe in intuition rather than pure data when making decisions.

This may explain why face-to-face communication can not disappear.

The popularity of video technology is only because it takes the place of telephone conversations instead of real meetings.