Workplace Life: Details Determine A Person's Success Or Failure.

The beauty of the workplace can not only be bright appearance, meticulous inside is more important.

When I think of it, I blush and shame.

Three years ago, I entered the workplace.

At that time, I was fresh, I could not see the boss's car. I saw the boss like a mouse and saw a cat.

At noon that day, just finished eating the unit ordered lunch, hit the boss as soon as he got up.

The boss asked with a smile: "sunny, do you have any lunch boxes for me in the fast-food restaurant? Or, you can contact the director next week, please send me a copy when he comes back."

"Oh...

"Oh."

I was flattered by the boss's account. The boss never gave me any direct assignments before.

I'm very excited.

Hurry up and look at the clock. It's already a little late in the afternoon. It's getting late.

It's a bad thing to call the fast food restaurant quickly. The box lunch they prepared is sold out.

I was sweating so sweaty, oh, yes, I would like to contact Mr. Zhou again.

Unfortunately, director Zhou went out to eat, and his mobile phone was on his desk.

God!

After that, I remember the embarrassment from time to time.

In fact, I just need to change the way. If I want more fast food shops from other colleagues, if I drop off the phone and go to the fast-food restaurant myself, it will take me half an hour to go back and forth.

As long as I am a little more active, I am flexible, I will be flexible and take the initiative to solve the problem instead of kicking it to the boss without giving the boss the opportunity to eat after two o'clock.

Why don't I take the initiative?! after this incident, I got a very deep impression.

。

Soon after, I encountered a similar situation again.

Calling to pick up assistant Lee, I answered the phone.

I looked at assistant Lee's office and said, "she has not gone out yet."

The first thing happened in my head, I immediately thought that I was making an old trouble again, so I would never ask the boss to turn over his phone book to contact Li assistant.

I immediately added, "I'll Call her immediately, please ask her to contact you."

The boss said, "it's urgent for me to find her, but I can change other people."

I said loudly, "we have Xiao Zhang, Xiao Chi and me. Who do you need?" the boss's voice sounded sweet: "just you, you put...

Get ready for me. "

I worked in the customer service department for three years and received three years of telephone call.

But I found: gradually, I and

There were subtle differences in the way they answered the phone.

I heard that they used to say "no", "not clear", "no", "time can not be arranged" and so on.

Three years ago, I was just like them, and no one could change a bit in three years.

On one occasion, I received a call from a client who wanted us to send the most experienced Wang workers to solve their product failures, and Wang Gong was sent out without returning.

The customer asked, "is Wang Gong there, please?"

Three years ago, I used to reply like this: "when he goes out, when he can come back is not necessarily."

Three years later, I replied, "he's out. What can I do for you?"

Three years later, I will reply: "we have several experienced engineers here. He is Zhang Gong, Zheng Gong, Cheng Gong.

Zhang Gong's special skill is...

The special skill of Cheng Gong is... "

It is a small secret in the process of answering the phone to provide more information to my clients and make them have more choices as far as possible.

Of course, customers will choose an engineer cheerfully under my persuasion, and I will not be passively anxious to wait for Wang Gong to come back.

Three years later, the boss talked to me and asked if I would like to be the head of the customer service department.

I was surprised. I was just answering the phone. There was nothing special about it.

The boss said, "different people can make a big difference even if they take a small phone call.

I believe you can lead a customer service department on the way to answer your phone.

I think your first fire starts with telephone training. "

Unable to distinguish, I became the supervisor.

When I shared my lunch with my subordinates, I found that there were many trivial things in the workplace, such as answering phone calls, ordering lunch boxes, and so on. Who dares to say that these trivial things can not be refined to a good professional?

What the boss gives is just an order or order.

How to think and how to do it is your own business.

If you only need a command and command, you can do things well and solve problems. That's the real ability.

Details are often the most important things to achieve a person's quality.