Sharing 7 Very Effective Customer Bargain Handling Skills

No matter how professional and enthusiastic the guides are, they introduce them to customers.

Selling points,

Value, comparative advantage, after sale service...

Customers often change in order to remain unchanged: "too expensive", "cheaper", "give more gifts."

Today, share 7 very effective coping skills.

1, the superior is specially approved (customers want to buy something and want to take advantage of it).

Analysis:

Customers who want to buy good things but are cheap can use the scene.

Staff or cabinet leader to help.

Words:

Shopping guide: customer, do you think this product is good?

Customer: things are good, but they are too expensive.

Help me make it cheaper.

Shopping guide: my right here can only be here.

Alas? You wait, our leader just came, I'll help you ask.

Shopping guide: leader, there happened to be a customer just here today.

Also sincerely want, just you came here today, you can see if it is cheaper?

Leadership: which style does the customer want?

Shopping guide: it's a new neutral color.

I am already the price of XX for our activities.

He's still cheaper. Let's see if we can help him a little cheaper.

Leader: like this today, I think he bought it sincerely, so it's cheaper.

XX money did this.

Shopping guide: ah? (pretending to be surprised) can it be this way? I have never had such a low price, then wait for your signature, otherwise the company will know to punish my money.

2, follow the crowd (hesitant customers)

Analysis:

This method is more effective for those customers who hesitate to choose between several brands.

Words:

Shopping guide: I see you've been here for a long time, so we have decided.

By the way, where do you live?

Customer: I am from XX district.

Shopping guide: really? A few people bought me some days ago, and it's also near you.

(take account) you see this is this, this is also, is it yours?

Customer: Well, it's not far from the area where I live.

Shopping guide: right?

Our products are still very expensive, otherwise there will not be so many candidates for our products. It's really good.

3, commitment to protect (customers have recognized products)

Analysis:

Customers have already approved our products, but feel that the price is a little high, and they hope to get the possibility of price reduction.

Words:

Customer: is that the minimum you have?

Shopping guide: Yes.

This is no profit.

Customer: Well, I'll go to other shops to see.

Shopping guide: you have approved our product very much. All of our stores are of uniform price.

And if you think my price is high, after buying it, I find cheaper in other places than me. Take the invoice to my price difference.

How much more is it for you? How much is it back to you?

And we are all made by a manufacturer, and the price is uniform.

Wherever you go, it is the same price.

You have to go to other places for a half day. The result is the same. It's not as good as here. Do you say that?

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4, take account of the price comparison.

Analysis:

The accounts of the previous pactions are compared with each other, so that customers feel that he is really cheap today, and feel the real interests.

Words:

Customer: you can give me a cheaper one. I've been here several times. Next time, I'll bring some friends over to buy it, OK?

Shopping guide: customers, really can not be cheap, today the price has been very low, do you want to believe it, I take your old account to show you, you see, this is XX months to buy, XX money.

This is bought in XX month, XX money... Really can not be cheaper, I have not sold such a low price.

Customer: is this really fake? It's not you who used to deceive people.

Shopping guide: why? There are phone numbers on them.

Well, look, this is Mr. X. The number is 13XXXXXXXXX. If you don't believe it, you can call to ask.

5, false truth

Analysis:

There is bound to be a flaw in all the falsehood, and the customer is not stupid, but it is not easy to tell if a few truthtrus are caught with a few false statements.

Words:

Customer: do you sell this set of XX price?

Shopping guide: this price can't be done! You see, I also work for others, right? I sold this set to get a 20 yuan Commission.

If I put the price down today, I will not only fail to get the Commission, but the company will also punish me.

It doesn't matter if it doesn't take the business. If I can do business, I will definitely do it. How can anyone who does not want to do business?

I'll send you another gift.

How do you like it?

6, one singing and one harmony, double spring facilitated

1. price double spring

Analysis:

The shopping guide should grasp the customer's desire to sell, brand recognition and purchasing power at the scene, and at the same time, understand the customer's demand.

Words:

Shopping guide A: look, how are we going to set this set?

Customer: OK, you can give me a little cheaper. This thing is not a few hundred dollars. It's worth thousands of dollars.

You can help me a little cheaper. Next time, I'll bring my friend to you, too.

Shopping guide A: this way, you should not say more.

I'll just make friends. I'll help you reduce the odd ones again.

Shopping guide B: you are crazy! How can this price be done? You want to die, do you think you are a business manager?

Shopping guide A: don't worry about it. I will let the company deduct the Commission of my business.

When I said it, I should be a friend.

I will take responsibility then.

Shopping guide B: Well, you have opened your own ticket. It's written on your own ticket. Don't come back to me when the time comes.

2. telephone confirmation

Analysis:

Customers have already exceeded their own price limits in price, and customers' desire for business is stronger.

Words:

Shopping guide: this price can not be any more on my side. Otherwise, please sit down for a rest first. I'll call our leader and ask him if he can be more suitable.

Customer: OK, then you can call and ask if we can make it cheaper.

Shopping guide: Hello, X general, where are you now? A customer here has seen us several times, and the original family also used our things. Let's see if it can be cheaper. They are old customers and are very recognised for our products.

Yes, I really want to buy it.

Ah? What? Oh! I know, oh, well, thank you.

Goodbye, X!

Shopping guide: I called our leader just now. When the price is concerned, the leader said, if you sincerely want it, you can only knock out the odd number, and the others can't be less.

7, pfer of interests (let customers buy other products and give preferential treatment).

Analysis:

The price that customers buy here is already very low, and he (she) wants to be cheaper again, then pfer these interests to other items that he needs.

Words:

Shopping guide: customers, today's price is the lowest, really can not be less.

Customer: if you let me have dozens of dollars, I will buy it. Today, I didn't buy hundreds of dollars. 80 yuan was not much. It was a small change.

Shopping guide: or else, what else do you want to buy today?

Customer: I want to buy XX today, so you can be cheaper now.

Shopping guide: I'm really not cheap here. You just need to buy XX. Let's make a friend. Let's take you to the cabinet to help you with more discount.

It must be more than 80 dollars over there? Last month, a customer went to buy it. It cost XX money. Do you think it's cheap?

Customer: can you buy that price? It's really cheap.

All right, let's fix the price.