How To Respond Well To People In The Workplace?

As long as you go to the busy workplace, you have a common "job" to do every day - that is, answer the question.

These problems come from the boss, the colleagues, the subordinates, or the customers.

Some people are prone to panic when facing problems.

"I like to write mail to answer questions.

At this time, I am clear, reasonable, and even humorous and relaxed.

Xiao Qing said, "weekly marketing notices, I always perform poorly in the face of everyone's questions, especially those of my superiors.

When I finish speaking, I will re organize the language again and again in my mind and answer the question just now.

At this time, I can always justify myself.

If I were to answer it again, it would be better.

But then it was ambiguous.

So depressed! "

Do you need skills in answering questions? "Of course," Sakurai Hiroshi and Uchiyama Mi, a Japanese communication expert, discovered through long-term research that "the skill of answering questions is not born with ability.

Only by learning and mastering related skills can you become a good respondent.

Some people always respond quickly and appear to be quick.

But many times we do not answer the question because we do not know the real intention of the other side.

The boss asked Ma Jia: "have you had any problems with your work recently?" Ma Jia Li thought that he had misled the material yesterday: "I'm sorry, yesterday was the case..."

The boss is in a fog: "I just want to know about the progress of the project and see what difficulties you will encounter."

Determining the content of the question is the key to the answer.

At this time, rhetorical question is an answer to show that you are serious.

Attitude, "do you mean..."

And "what do you want to know?"

This not only allows you time to organize your thoughts, but also makes the other person feel that you are a strict and calm person.

Otherwise, a smattering of knowledge is going on. It may be that you have been talking for a long time, but you are not at all on the idea.

If your boss is a patient and limited person, you will not have many opportunities to show yourself.

To answer questions, especially the boss's questions, pay special attention to conciseness and clarity, and pick the most important ones.

Try not to use words like "yes" or "approximate".

Unfortunately, some people almost use such words as a pet phrase.

The boss asked, "why didn't the samples come out on time?" Candy answered, "it seems...

It should be...

The day before yesterday, we had passed with the manufacturer, because the product had never been made in such a short period of time, so...

It's probably a little later than our scheduled time. "

If the boss keeps silent, do not assume that he is listening to his ears firmly. He is probably angered by this ambiguity.

To be simple and clear, there are two skills to help: one is to use more short sentences; the other is to say the conclusion first and then guess the two.

"The day before yesterday, I discussed with the manufacturer.

There are two main reasons: first, the duration of the sample; the two is to confirm the standard of the sample.

The construction period is only two weeks and we are very nervous. Our estimated conditions are not enough. "

If Candy said so, would it be much better?

When we are asked a question, if we can give a specific answer, it will make the other person feel more positive about your communication.

The colleague asked Kang Liang very carefully, "how many times have you learned how many times you've been studying oral English lessons? What's the effect?" Kang Liang replied, "not many times, the effect is general."

This answer does not sound much, but it will make the other party feel that Kang Liang does not want to communicate more on this issue.

If Kang Liang said, "8 times a week, 1 times a week, it will take 24 weeks altogether.

I have been able to make a phone call with my foreign teachers on my own initiative. "

The answer will be quite different.

We might as well try to answer the "three point method" specifically, that is, to sum up the main idea into three points.

For example, at the end of the year, HR supervisor asks you to talk about the evaluation of the boss, you can answer from three aspects: "work ability", "leadership style" and "character characteristics".

The advantage of the "three point method" is that the content is not much, which allows you to organize important content quickly, and at the same time let the other side easily understand.

The "three point method" is especially applicable to some divergent and inconclusive "general questions", such as "work status" and "team impression". You will find that it will make the answer much more specific.

When blue blue applied for the job, HR promised a probationary period of 3 months.

But she got the same salary in fourth months.

Ya LAN found the supervisor, but it was not easy to ask directly: "I have been in the company for 4 months. Do you have any comments on my work?"

The expression of Ke Ya Blue is still very unnatural.

Although the supervisor was aware of this, the phone rang and dealt with other matters at once.

It was not until two months later that she realized that the HR report was wrong.

There are many situations in reality: because they are not good at expressing or because of some concerns, the questioner concealment his true thoughts behind the questions.

At this point, the respondent needs to have excellent communication skills and acutely understand the original meaning of the questioner.

It is not impossible to do this. You need to observe the questioner carefully.

Research shows that speech pmission only accounts for 7% of all information, while attitude, expression, movement and other visual information account for more than 55%.

Therefore, we should make full use of non-verbal information in conversation, because it can always "more honestly" let you know each other's intentions.

Sometimes, the other person's question is obviously a casual question and doesn't seem to care about your answer.

For example, colleagues A after tea through your seat, "read what books?" asked, did not slow down.

What is the answer to such questions? Of course.

If you are indifferent to some people, communication always seems to stay in polite greetings. You always feel that even if you ask questions, the other person doesn't care about the answer.

Then try a positive answer, and it will probably push your relationship.

"This book is the best seller in last week's list. Do you want to see it?" generally speaking, a positive response will always make communication work and smooth the distance between each other.

In addition, if the other person first shows his opinion, then ask your attitude, "I want to ask you..."

"I want to discuss with you..."

In fact, the other party's questions often imply "I have a good idea".

At this point, you might as well first respond positively to a sentence that says "your idea is reasonable," and then give your opinion, believing that your conversation will be more pleasant.

Always looking forward to excellent performance is absolutely wrong.

Be prepared for the day, even if you have the most mediocre eloquence, you will become an excellent respondent.

In the subway, on the car, in the elevator...

Advertisements and posters are everywhere, including economy, sports, culture, art and so on.

Each item can be used as a temporary problem.

Ask yourself to "improvise" and answer quickly. Time is controlled within 3 minutes.

In this way, you can polish your answering skills anytime and anywhere.

In addition to reading and studying, we should also develop some fine details in daily life.

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For example, don't use your "don't know" or "no interest" to end your conversation.

It can be said, "I don't understand the game you say, but I really want to try it once."

This allows you to gather new information and make new friends.

In addition, when you have doubts in your mind, don't let it slip away and look for answers.

Over time, your resilience will definitely surprise everyone.

It is foolish to be wise and eloquent.

Tell the other person frankly, "I'm sorry, but I don't know this question yet."

If necessary, explain the reason briefly, and emphasize, "if necessary, I will go back to investigate and answer later."

"I heard that you had been hospitalized before, what is the disease?" the other side is out of concern, but you feel this is very private, with a face annoyed to say, "do not put any pot do not open the pot", the other party will be very embarrassed.

The best thing to do is to play the edge ball.

You can say with a smile: "my sports car has not been checked for a long time, it needs to be maintained, ha ha..."

A similar question is, "how much do you earn every month?" this curious person can be seen everywhere.

You can say, "not much, but the atmosphere here is good."

Also, to deal with those who are not reputable, you can do so.

"I'm sorry, but I'm very busy at hand. I can't lend you..."

For these embarrassing problems, we may as well prepare several sets of solutions in advance, so that we will not be temporarily confused.

You must feel uncomfortable, especially in front of everyone.

It is a bad idea to get angry, to retort or to go angrily at this time, especially at the negotiating table.

The key to ingenious response is deep breathing and calm response.

First, try to eliminate emotional interference, clarify the intentions of the other party, and then objectively answer the relevant information.

When she received a phone call, she asked, "why is there no effect on the skin care products?" Shan Ni answered, "are you sure it is our company's product? When and where did you get it?" the caller recalled that she did not ask, but introduced: "our new product has been put on the market this month, and has achieved the highest efficiency by 95% in standard clinical trials. Of course, if the situation is true, we will continue to discuss......"

Isn't that just what we want? No,

Impolitely, this is the only way to lead to communication failure.

There are usually two kinds of questions that are best answered: questions that have been asked many times, and questions that belong to your major.

The most important thing to answer is the attitude.

Although the answer is back to you, the other person may not know anything, so you have to be patient with your inquiries.

In the second case, what you need to consider is how much the other side can understand and what is the most concerned question.

If you keep on pouring out, the other person may be sniffing the book of heaven and not interested.