Business Contacts: Ordinary Calls.

In public affairs, the use of communication, communication, negotiation and replies is the most common method of work.

Calls include phone calls and phone calls.

No matter how it is used

Or mobile phones, they must comply with certain etiquette norms.

In business contacts, the ordinary phone call is actually a very impressive phone image for the calling unit and the caller himself.

Below is the latest telephone etiquette knowledge compiled by YJBYS Xiaobian, hoping to help you.

Call is the most common way of communication in modern society.

It is the use of telephone and other modern communication tools for communication, with the characteristics of fast and convenient.

Although it is not face-to-face conversation, it allows people to get information quickly and communicate in a timely manner.

"Who can't make phone calls?"

Calling is indeed one of the most common ways of communication.

However, we need to pay attention to some problems if we want to master the method of calling correctly.

Time choice.

Official telephone calls usually take place during office hours, not after work hours, but not at midnight, in the morning and during lunch breaks, meals and holidays.

If you are making an international call, pay attention to the time difference and not disturb your dreams.

To master the time of the call, it should not be too long. It should be better than five minutes.

If you have to talk for a long time, it's better to interview.

If you can only talk, you must ask if the other person is convenient, otherwise you will need another time to contact.

Proper expression.

Call expression should be consistent.

Norms should not be high pitched, with astonishing words, courteous, courteous, warm, gentle, kind and natural.

The speed of speech is moderate, too fast, and it is easy for people to not hear clearly.

Behave properly.

Make a phone call lightly, and don't be impatient. If you can't connect, you will be impatient or even throw the phone away.

When the phone is connected, wait until the bell rings six times, and then make sure that the other person has no answer, then hang up the phone.

Don't walk around the phone when you talk; it's not appropriate to sit up, lean, lie on the table or talk on the table.

Don't eat, smoke, drink water, flip newspapers or magazines, even chat with people next to you.

Pay attention to the environment.

Pay attention to the environment around the phone.

Mobile phones should not talk on noisy streets or in public places.

The office calls to avoid conversation, laughter and coughing.

If there is something urgent, he can first "straighten out" the environment of the call, then calm down and call again.

Pay attention to the following Etiquette:

Answer in time.

When the phone rings, answer in time, and don't let the bell ring slowly.

Usually pick up the phone after hearing the full bell.

At the same time, when you call the phone, you need to pick up one. Ask whether the other person will mind answering another phone, and ask for permission before answering another phone.

Do not answer two calls at the same time.

Civilized response.

Answer the phone to answer questions and answers.

When the bell rings, pick up the microphone and greet the other person.

"Hello! This is * * * (unit)" or "Hello! I am * * *", or ask the other person: "Hello! Who do you want to find?" if the person you are looking for is not in, you should tell the reason why the other person is away or tell him the way to contact him.

Generally speaking, it is not appropriate to ask questions such as "who are you", "whom you are looking for" and "what's the matter".

When you talk to each other, try to answer every question, but don't answer questions.

When the conversation ends, say goodbye immediately and say goodbye.

Do a good job of recording.

Official telephone calls usually need to be recorded.

Usually prepare the call records, record books or records, and prepare the pen. Do not drop the receiver after talking, then look for the pen and paper.

If you don't hear clearly, you can ask the other person to repeat it, especially for some important content and time, place, quantity, etc., so you should verify it and avoid mistake.

Some special phone calls.

For those who make the wrong call, do not loudly rebuke the other side, accept the apology of the other person, and say "no matter" after hanging up.

For some difficult phone calls, learn to say "no", try to get rid of each other's entanglements, and gently and resolutely reject each other's requests.

For some "riddles" such as "guess who I am" and "want to know what I am doing", you can use "don't let me guess a riddle", "I am busy", "I still have some urgent things to do" and so on.