Some Manners Of Answering Phone Calls Will Make Conversation More Successful.

Salesmen use telephone before visiting customers.

It is polite, and booking in advance by telephone can make the visit more efficient.

Making a phone appointment seems simple. Some people may say, "no, just pick up the phone, dial the number, and say a few words." the key is how to say and how to say something, which is learned.

Call to remember "5W1H", that is, when hen; Who, who is the object; Where; what location; What; what is Why; why How.

After making the call, we should simply finish speaking and save time and cost as much as possible, otherwise it will make customers feel disgusted, and affect the quality of the reservation and even the success of the sale.

The main points of telephone booking are:

First, strive for concise conversation and grasp the main points.

Take into account the position of the other side.

Make the other person feel respected and valued.

(4) not forcing the other side.

Successful telephone booking can not only make the other person feel good about you, but also facilitate the further promotion of the sales.

(1)

The beginning language directly affects customers' attitudes and attitudes towards you.

Pay attention to polite words when you talk on the phone, such as "hello", "please", "thank you", "trouble you" and so on.

When you have a correct posture, be gentle in your speaking manner and be clear in your language.

Even if it is just a simple greeting, it will leave a good impression on the other side.

As long as a smile on the face, this beautiful and bright expression will naturally be passed on to each other.

Especially when the first call in the morning, the friendly and pleasant greetings from both sides will make people feel cheerful, and will also leave a polite impression on people.

After the call is turned on, give the best regards and ask the other party's unit or name.

Don't let the other person guess who he is (especially friends and colleagues who haven't seen you for a long time) to make the other person feel embarrassed.

(2) call the phone two times, then do not delay.

Pick up the receiver and ask "hello".

If the phone rings four times, pick up the receiver and say to the other person, "I'm sorry to have kept you waiting." this is politeness, which can eliminate the unhappiness of waiting.

If the content of the telephone is more important, the telephone records should be kept well, including the name of the unit, the name of the calling person, the content of the conversation, the date of the call, the period and the telephone number of the other party.

(3) the courtesy should not be ignored before hanging up the phone.

Before you hang up, say to the other person, "please give me a lot of advice," "sorry, disturb you in your busy schedule" and so on, will leave a good impression on the other side.

(4) if you do not leave, do not laugh or talk with others when you are on the phone. Do not talk to others with your hand. If you have to, apologize to the other person, please wait a moment or call the other person later.

(5) when making a phone call, you should politely ask, "is it convenient to talk now?"

Generally call home, after dinner or rest day afternoon is good, call the office, around ten a.m. or after work in the afternoon is good, because these are relatively idle time, suitable for business.

Learn to cooperate with others.

When we answer the phone, we should constantly say, "yes, yes", "good, good" and so on in order to show serious listening to each other's speech.

According to the identity of the other party, age, occasions and other specific circumstances, coping styles are different.

When the person you are looking for is not present, do not spread the message freely to avoid unnecessary trouble. If necessary, record your phone number, name and telephone number.

When you receive personal calls in your office, try to shorten your time so as not to affect other people's work.