Answering Phone Calls In The Workplace Is Also A Form Of Etiquette.

Workplace phone etiquette, understanding will add chips to your workplace road Oh!

If you pick up the phone immediately after the bell rings, it will make the other person feel rude. Over three voices are ineffective and impatient and anxious.

Therefore, it is the most appropriate time to answer the phone after the two rings.

If the phone is not around or cannot be opened, it can not be answered in time. It should be picked up.

Apologize to the other person first, such as "I'm sorry to have kept you waiting."

Standard telephone language: answering phone calls, first of all, you should report home.

The name of the unit should be reported to the outside party, and the name of the Department should be included in the internal reception, for example, "Hello, this is a certain company".

Self reporting is not only a respect for the other party, but also a confirmation of the correctness of the call. It can also bring convenience to oneself, and it will not cost more attention to the wrong number.

Besides, it's "hello", "sorry", "thank you".

The telephone is not straight.

Therefore, the listener not only cares about the content, but also pays attention to the tone you talk to him (her).

In the work phone, try to use a positive tone, the tone should be pleasant, the speed of speech should be slower, and have the enthusiasm to resonate with the other.

The ideal effect is to listen to the sound and see the person, the listener is like a spring breeze, and can not appear to be affectation.

When the other party says goodbye to you, they also want to say goodbye.

Answer good-bye, and to express respect, hang up the phone after waiting for the other hang up again, and hang carefully in the process of hanging light, do not make the microphone to inflator, this will be very impolite performance.

Reciting important matters: Reciting important items and telephone numbers during the call is an essential step in verifying the results and reducing the deviation.

By repeating, the telephone content can be pmitted very accurately, so that the relevant personnel can carry out the work plan according to the instructions, avoid misunderstanding or even conflict due to the deviation of information pmission.

Many telephone etiquettes only focus on matters needing attention in the telephone conversation, but neglect the posture of telephone answering.

Most people use the right hand to pick up the telephone receiver, but in the process of telephone communication with customers, they often need to make necessary written records.

When writing, usually the microphone is clipped on the shoulders, so that the phone can not be easily clamped down and shrill, so as to bring discomfort to the customers.

To eliminate this phenomenon, the right posture is to use the left hand to hold the receiver, write with the right hand or operate the computer, so that the purpose of communicating with the customer can be easily and easily achieved.

In addition to the way to pick up the receiver, it is also necessary for the caller to maintain his posture of sitting, especially not on the edge of the table.

Sitting posture is most conducive to natural, fluent and pleasant voice.