The Art Of Communication That Should Be Observed In Business Communication

Business etiquette is a series of codes of conduct that show respect and friendliness to partners in the course of business activities. It is the specific application of etiquette in the course of business activities.

Business etiquette is based on etiquette. It has the same basic principles as etiquette: respect, friendship and sincerity.

Business conversation skills

No matter what is done with others.

Whether it is formal or informal, if you want to achieve better conversation effect, it helps to understand and communicate with each other. Usually, six aspects must be considered:

(1) clear the object of conversation -- talk with Who.

Conversations with colleagues, conversations with clients, conversations with people with higher positions and conversations with people who are lower than their positions should clearly be different.

(2) clarify the purpose of conversation -- why (Why) have to talk.

We need to think deeply about this problem, otherwise we may lose our efforts and waste our breath.

(3) clear way of conversation -- which way (Which) to talk.

It has an undeniable causal relationship with the effect of conversation.

(4) clear the theme of conversation -- what is the content of What.

Conversation must be carried out around the subject, otherwise, Don Laci is unimportant, and the result can be imagined.

(5) a clear conversation - where (Where) talks.

The conversation on the negotiating table is different from the conversation on the casual occasions.

The atmosphere, attitude and theme of conversation vary from place to place.

(6) clear conversation skills -- how to talk (How) is better.

If you can use some skills correctly in conversation, you can get twice the result with half the effort. If you don't talk about skills, the result may be half done, or even contrary to expectations.

The above six questions are referred to as the "5W1 H principle" of conversation. It is a conversation etiquette requirement that every business person should be familiar with and do.

Business card etiquette

Exchanging business cards is a common way of introducing people in social communication.

Generally speaking, business card is a symbol of a person's status and status. It is also a way for users to ask for social recognition and social respect. For business people, business cards are a microcosm of their organizational image.

Delivery card

In social occasions, business cards are a simple way to introduce yourself.

The order of exchanging business cards is usually "first after the guest, then the master, then low first".

When exchanging business cards with many people, they should be carried out in accordance with the order of positions, or from near to far, so that they should not jump out of the way so as to avoid being mistaken for the other.

If you have more people on your side, let the senior person send the card to the other party first.

When delivering, the card should be facing the other side and hands on both sides.

Eyes should look at each other, smile and say, "this is my business card. Please take care of it."

Just as a foreign guest can exchange business cards, he can first notice if he or she handed a business card with one hand or two hands, followed by imitation.

Because Europeans, Arabs and Indians used to exchange their business cards with one hand, while the Japanese liked to send their business cards with their right hands, and the left hand took their cards.

The delivery of a business card should not be rushed to deliver a business card after it is introduced, but not to pass the business card as a leaflet.

The order of delivering a business card is not too strict. Generally speaking, a person with low status sends a card to a person of high status.

For business and business needs, women can also send cards to men on their own initiative.

Accepting business cards

When accepting a business card, you should rise or fall, smile, and use your thumb and forefinger to hold the bottom corner of the card respectfully, and gently say, "thank you!"

It's a great honor for you to get your name card. "If you have a higher status or a certain reputation, you can say" praise your name ".

After receiving the business card, you should treasure it very much and look at the business card of the other person carefully with 30 seconds or more.

Then he put his business card in the card case or business card folder that he carries with him in the face of the other party.

If you take another person's business card without looking at it at once, or carelessly in a pocket or handbag, it is a sign of dishonor.

If a business card is exchanged with many people at first time, then it is better to exchange according to the seat number and remember the name of the other person in case it is mistaken.

In public places, if you want to obtain other business cards, you need to pay attention to strategies and methods. You need to ensure that you have to visit business cards, and strive to leave a good impression on the other side.

There are four ways to obtain business cards:

(1) paction law.

If you want to take it, you must first take it.

That is to say, one party delivers their business cards to each other voluntarily. Generally speaking, the other side will also give courtesy to the active party to give their business cards to show mutual friendship and respect.

(2) be aggressive.

When you deliver your business card to your partner, you politely say, "this is my business card. Please take care of it."

Can I have the honor of exchanging a business card with you? "

(3) courtesy law.

Say to the other person, "do not know how to consult you later?"

(4) Equality Act.

When you associate with your own age or position and want to get your business card, you can say to the other person, "I don't know how to contact you later."

In order to find and use conveniently, it is advisable to classify and collect others' business cards.

Personal business cards can be classified according to family name strokes or classified according to different communication relationships.

We should pay attention to changes in other people's duties, occupations, addresses, telephone calls and so on, and record the changes in time so as to grasp the true situation of every customer and friend through business cards.

Handshake is a common courtesy in business activities such as meeting, receiving and receiving.

The handshake includes gratitude, sympathy, congratulations or encouragement.

The line is 1 meters away from the handshake object, the legs stand upright, the upper body slightly leans forward, the right hand extends, the four fingers close together, the thumb opens with the other side, the handshake is moderate, the upper and the lower sway 3 or 4 times, then loosens the hand to restore the original condition.

Shake hands with others, be attentive, enthusiastic, friendly and natural. Smile, look at each other's eyes, and greet each other.

Shake hands between men and women. The man must wait for the woman to stretch out her hands before she can shake hands. If the woman does not extend her hand and does not shake hands, she can use a nod or bow. The host should extend his hand to the guest to show her welcome. Between the young and the young, the young must wait for the elderly to reach out first; between the upper and lower levels, the subordinate should wait for the superior to stretch out his hand first, in order to show his respect.

When many people shake hands at the same time, do not cross them, and wait for others to shake hands.

When you shake hands, concentrate your mind, watch your partner with your eyes, smile and greet. When you shake hands, do not look at the third party, nor can you look around. This is not respecting the other's performance.

When a soldier is wearing a cap and shaking hands, he should first raise his hand and then shake hands.

(1) those with high status and status are shaking hands with their positions and those with low status.

(2) shake hands with subordinates and superiors reach out first.

(3) the elders shake hands with their elders, and the elders stretch out their hands first.

(4) ladies shake hands with men.

(5) the elderly shake hands with the young, and the elderly reach out first.

(6) married people shake hands with unmarried persons.

(7) the first place on social occasions will shake hands with the latecomers.

(8) the teacher shook hands with the students, and the teacher stretched out his hand first.

Basic rule: the venerable person decides.