Interpretation Of Etiquette Knowledge In Workplace Reception

1. Determine the reception specifications.

The size of the meeting is decided by the leader of the presiding unit. Generally speaking, the general working conference within an enterprise is efficient and can be informal. For the meetings held by the higher level units, the representatives of the enterprises are invited to participate, so the reception work requires more standard. Usually, a main leader of a company directly takes part in the preparatory work of the meeting, and sets up a meeting group to study the work of arranging the reception and reception of the meeting.

　　 2, issue Meeting notice

The notice must include the name of the Convenor, the name of the organization, the name of the unit, the time and place of the meeting, the theme of the meeting, the participants of the conference, the expenses of the meeting, the materials to be taken, and the way of contact. Notice should be attached to the receipt, so as to determine whether the invited person is attending the meeting, and whether there are other requirements for the meeting.

The conference notice is usually sent within 15 to 30 days before the meeting, so that the other party will have enough time to send back the meeting receipt.

3. Selection of venue

The selection of the venue should be considered comprehensively according to the number of people attending the meeting and the contents of the meeting. It is best to meet the standards.

First: the size should be moderate. The venue is too large, the number is too small, the empty seats are too loose and loose, giving the participants a feeling of depression. The meeting hall is too small, too many people, crowded together, like rustic people going to market, it is not only stingy, but also can not open up. Therefore, British Prime Minister Churchill once said: "absolutely do not need too big room, but only a size of the room."

Second: the location should be reasonable. The conference convened by history will be scattered in one or two hours, and the venue can be set in a more concentrated place. For more than a day's meetings, try to keep the location closer to the home of the attendees, so as to avoid the participants rushing back and forth.

Third: the ancillary facilities should be complete. The staff must check the lighting, ventilation, hygiene, service, telephone, sound amplifying and recording of the meeting hall, not because "the last meeting is from here, there is nothing wrong with it," hastily thought "this time will be equally successful". Otherwise, it may cause losses.

Fourth: there must be a parking lot. The convening of the modern society, "a pair of sandal umbrellas" to come to the meeting is not enough. Cars and motorcycles must have parking lots to open.

　　 Four Conference Hall Arrangement

The layout of the venue includes the decoration around the venue and the allocation of seats.

General large-scale meetings, according to the content of the meeting, hanging banners in the hall. Welcome and celebrate slogans at the door. Appropriate bonsai and potted flowers can be placed in the venue. In order to make the venue more solemn, the national flag, the party flag or the national emblem and emblem can be hung on the rostrum. If you need to place cups and drinks on the table, you should scrub them clean and put them in a beautiful and unified manner.

The arrangement of seats should be in accordance with the style and atmosphere of the meeting and the order of concierge.

Round table type. If you use a round table or an elliptical table. This arrangement allows participants to sit around the table with their leaders, thereby eliminating the feeling of inequality. In addition, participants can clearly see the faces of other people, and thus facilitate exchange of views. This form is suitable for meetings between 10 and 20 people. Seating arrangements should pay attention to the guests or superiors and business leaders and escort to face to face. The top leaders of guests should sit in the middle position of facing south or toward the gate, and the top leaders of enterprises should sit opposite to their superiors. The diagonal of the same level is sitting opposite.

2. Mouth type. If you use a long square table. This form is more suitable for meetings with larger numbers than round tables.

Classroom type. This is the most widely used form. It applies to meetings that convey the situation and instruction. There are more participants and no need to discuss and exchange views between participants. In this way, the rostrum meets the auditorium. The seat of the rostrum is arranged according to the position of the personnel and the status of the society. The seat of the chairman is in the middle row of the first row, and the rest is arranged according to the principles of the left and the right.

[ The seating order Sorting basic rules]

On the left side (Chinese government practice)

Take the right as the top (following international practice).

Center up (center is higher than two sides).

Front row up (for all occasions)

Far from the top (far from the door)

Face up (good view).

5. Preparation of conference materials

Modern meetings can not be separated from assistive devices, and all kinds of auxiliary equipment should be prepared before convening a conference. These materials include tables and chairs, nameplates, tea, sign in books, roster, agenda, blackboards, whiteboards, pens, etc.

6, reception personnel advance admission

Receptionists should enter their respective jobs and enter the work status before the participants arrive. The general reception work is divided into three positions: sign in, usher in and receive.

Sign in. Set up a signature desk with 1-2 staff members. If you want to receive a higher reception, you can send Miss etiquette. Signature Taipei has brush, pen and check-in book. When you pass a pen to your guest, you should take off the pencil cover and hand it to your pen. If it is a brush, dip it into ink and then hand it on. The attendance book should be more delicate for preservation. If you need to distribute the information, you should hand it in courtesy. Receptionists should regularly report to the organizer of the meeting.

2. Seat introduction. After check-in. The receptionist should be polite to the participants. For important leaders, a lounge should be first introduced, accompanied by the leader of the enterprise, and then seated at the podium for a few minutes before the meeting begins.

(3) reception. After the attendees sit down, the receptionist should deliver tea, or pass on towels and fruits, enthusiastically answer all kinds of questions to the participants, meet all kinds of requirements, and provide the most thoughtful service.