How To Respond Well To People In The Workplace?

As long as you are busy in the busy workplace, there will be a common "job" to do every day - that is, to answer questions.

These problems come from superiors, colleagues, subordinates or clients.

Some people are prone to panic when facing problems.

"I like to write mail to answer questions.

At this time, I am clear, reasonable, and even humorous and relaxed.

Xiao Qing said, "weekly marketing notices, I always perform poorly in the face of everyone's questions, especially those of my superiors.

When I finish speaking, I will re organize the language again and again in my mind and answer the question just now.

At this time, I can always justify myself.

If I were to answer it again, it would be better.

But then it was ambiguous.

So depressed! "

Q & A is the most basic way of communication.

An important link in emotional communication.

A failed answer will not only reduce your charms, but also lead to job losses.

Do you need skills in answering questions? "Of course," Sakurai Hiroshi and Uchiyama Mi, a Japanese communication expert, discovered through long-term research that "the skill of answering questions is not born with ability.

Only by learning and mastering related skills can you become a good respondent.

Some people always respond quickly and appear to be quick.

But many times we do not answer the question because we do not know the real intention of the other side.

The boss asked Ma Jia: "have you had any problems with your work recently?" Ma Jia Li thought that he had misled the material yesterday: "I'm sorry, yesterday was the case..."

The boss is in a fog: "I just want to know about the progress of the project and see what difficulties you will encounter."

Determining the content of the question is the key to the answer.

At this time, rhetorical question is an answer which shows your listening attitude. "Do you mean..."

And "what do you want to know?"

This not only allows you time to organize your thoughts, but also makes the other person feel that you are a strict and calm person.

Otherwise, a smattering of knowledge is going on. It may be that you have been talking for a long time, but you are not at all on the idea.

If the boss is a patient and limited person, you show yourself.

But not much.

To answer questions, especially the boss's questions, pay special attention to conciseness and clarity, and pick the most important ones.

Try not to use words like "yes" or "approximate".

Unfortunately, some people almost use such words as a pet phrase.

The boss asked, "why didn't the samples come out on time?" Candy answered, "it seems...

It should be...

The day before yesterday, we had passed with the manufacturer, because the product had never been made in such a short period of time, so...

It's probably a little later than our scheduled time. "

If the boss keeps silent, do not assume that he is listening to his ears firmly. He is probably angered by this ambiguity.

To be simple and clear, there are two.

Can help: one is to use more short sentences; the two is to start with conclusions and speculation.

"The day before yesterday, I discussed with the manufacturer.

There are two main reasons: first, the duration of the sample; the two is to confirm the standard of the sample.

The construction period is only two weeks and we are very nervous. Our estimated conditions are not enough. "

If Candy said so, would it be much better?

When we are asked a question, if we can give a specific answer, it will make the other person feel more positive about your communication.

The colleague asked Kang Liang very carefully, "how many times have you learned how many times you've been studying oral English lessons? What's the effect?" Kang Liang replied, "not many times, the effect is general."

This answer does not sound much, but it will make the other party feel that Kang Liang does not want to communicate more on this issue.

If Kang Liang said, "8 times a week, 1 times a week, it will take 24 weeks altogether.

I have been able to make a phone call with my foreign teachers on my own initiative. "

The answer will be quite different.

We might as well try to answer the "three point method" specifically, that is, to sum up the main idea into three points.

For example, at the end of the year, HR supervisor asks you to talk about the evaluation of the boss, you can answer from three aspects: "work ability", "leadership style" and "character characteristics".

The advantage of the "three point method" is that the content is not much, which allows you to organize important content quickly, and at the same time let the other side easily understand.

The "three point method" is especially applicable to some divergent and inconclusive "general questions", such as "work status" and "team impression". You will find that it will make the answer much more specific.

Because they are not good at expressing or because of some concerns, the questioner concealment his true thoughts behind the questions.

At this point, the respondent needs to have excellent communication skills and acutely understand the original meaning of the questioner.

It is not impossible to do this. You need to observe the questioner carefully.

Research shows that speech pmission only accounts for 7% of all information, while attitude, expression, movement and other visual information account for more than 55%.

Therefore, we should make full use of non-verbal information in conversation, because it can always "more honestly" let you know each other's intentions.