General Knowledge About Office Receptionist Etiquette

Don't neglect office dressing.

If you look neat and tidy, you will feel good and confident.

Be careful not to be too taboo in wearing clothes.

People in new units should choose suitable clothing according to their job nature and position.

Do not wear too much chasing fashion; too casual clothes, relatively conservative and regular clothes will give people a good impression.

In addition, if you are "innovative" all day long, try to create an appearance.

Or colleagues, "line of sight", the boss or colleagues will think that you do not put your mind on the work, the work will not be too serious.

The voice at the reception desk is not urgent or slow, and the tone is relaxed and pleasant.

When you answer the phone, you should say "excuse me", "sorry", "please wait a moment".

Pick up the phone when the phone rings second or third.

To pick up the phone, the first thing to say is "Hello, * * * (office name, if the office name is longer, the application is abbreviated"), and avoid starting with "feeding".

If you are late, say "sorry to keep you waiting" to the caller.

For a phone call that knows the extension number or the specific person's name, you can politely say "wait a moment" and pfer immediately.

If you want to pfer the leader phone call and the other party know the leader's name and do not know the extension number, you should politely ask who or whom the other party is.

If it's a phone call, such as advertising or disguised advertising, you should use polite excuse to block it or pfer it to the relevant department.

In view of the fact that the front desk needs to receive a lot of calls every day, in order to prevent accidents in the throat, it is necessary to prepare water at any time to moisten the throat and maintain good sound effects at any time.

They usually sit on their posts.

But when a visitor comes, he should immediately get up and nod to the visitor and smile. "Hello, may I ask you for a"? "Do you have an appointment?"

If you know who you are looking for and confirm that you have made an appointment, please wait a moment.

If the person you are looking for is busy, please wait a moment, and guide visitors to sit down and pour water with a standardized manner.

If you wait for a long time, the visitors are still busy. Take care of the visitors and explain to them that they should not leave them there.

If the visitor is not going to pick up and let him go in the past, the receptionist should use standardized gestures to guide or to bring visitors.

If a visitor's office door is open, he must knock at the door first. After obtaining the permission, he will ask the visitor to enter. After the tea is served for the visitors, the front desk will return to the post.

Of course, if there is only one person at the front desk, just direct the visitors.

If the visitor knows who to look for, but does not have an appointment, the office front desk should call to ask the relevant colleague or Assistant / Secretary, or X * * unit * * * to visit, do not know whether it is convenient to receive.

Due to the courteous and convenient refusal of the visitor, even if a colleague or leader wants to receive it personally, it can be regarded as a call from another person.

So even if you hear from the visitor, even if the phone is not promised.

Nor is he directly rejected by the person he wants, leaving room for the next step.

Finally, remind office receptionists, must pay attention to their behavior is in line with workplace etiquette, not only is the respect and respect for others, but also to show your personal accomplishment, to help you succeed a magic weapon, let you faster into the work.

For more information, please pay attention to the world clothing shoes and hats and Internet cafes.