Error Reception Etiquette Correction

A successful person in the workplace has been half joking to tell his secret of success: "if you look bad, you can make yourself brilliant; if there is no talent, then you always smile."

Smiling not only shows confidence, but also conveys a positive attitude to leaders and colleagues. People who are good at smiling are always more likely to get Beijing door-to-door massage than others.

So learn to smile, to smile at everyone who is dealing with you, and to show your affinity fully.

The receptionist of the hotel is the spokesman of the hotel, or the facade of the hotel. Therefore, the receptionist is required to sit, stand, walk and walk in order to maintain a good mental outlook.

The receptionist should pay attention to your posture during the work.

Body language, gaze and smile; at work, often with a natural smile, showing a friendly attitude, can make guests feel easy to approach.

Do not make small gestures, yawn to cover the mouth, do not make itching, digging nose, picking ears, pick teeth and other indecent movements.

No lazy mood should be displayed, posture should be straight, no swing of body, no standing on the wall or cabinet, squatting on the floor, not tilting the head and making faces.

If you use proper words, you must not offend the guest, nor do you flatter. Your voice should be gentle, not too big or too small. Be clear about what you want to say; always smile.

When the guests came to the counter, they immediately put down the documents they were working on, politely asked for peace, and showed that they had been professionally trained, competent and capable of serving their guests.

The consultation of the guests should be carefully listened to and then answered.

Apologize for answering questions. You must apologize. Excuse me, please wait a moment. I'll ask you for help and ask your guest for feedback.

The work at the front desk is very trivial and cumbersome. At the same time, it is also a good way to train a person's overall quality. I hope you can start from scratch, learn from each other, stick to it, and grow together to be an excellent hotel person to promote the hotel industry to recover and flourish.

At present, many hotels in order to sympathize with their employees, the front desk service instead of sitting in the form of leisure services for guests, that is to say, guests come to the front desk, probably about 2 meters from the front desk to stand up.

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Greeting and signying the guests to sit down, then the receptionist will sit down to do the relevant procedures for the guests. But after changing into a sitting service, it is found that many hotel receptionists are too lazy to stand up when guests come, and directly sit on the seats to greet their guests and then go directly to the business, which is to be resolutely eliminated.

This is a manifestation of service consciousness. The hotel type is humanized, but the guests do not feel respected. Therefore, receptionists should remember that even if you are sitting in a hotel style sitting room, when guests are coming to the front desk, they have to stand up and greet the guests. The next time is to sit gracefully while sitting, and not to lie on the back of the chair or have some other actions.

Is the most basic human action, for the service industry, the most important thing is smiling service.

Smiling service refers to the service provided by the waiter to the guests with a sincere smile. It also reflects the good spirit and noble sentiment of a waiter.

A smile service does not mean that it is only a smile on the face, but rather a sincere service for the customer. If a salesperson smiles only, but does not have any idea of what the customer wants, what does he ask for? What is the use of this smile? Therefore, the most important thing is to serve the customers as relatives and friends when feeling, and to be happy and sad with them and become the intimate people of the customers.

Sometimes, individual customers are angry or tired of their work, or some excited words. But the receptionists must not be impatient because of their impoliteness.

On the contrary, we should make our guests aware of their rudeness through active and enthusiastic service.

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