Interpretation Of Etiquette And Telephone Etiquette

Etiquette is the minimum moral standard that human beings have to abide by in order to maintain the normal life of society. It is gradually formed by people in the long term common life and interaction, and is fixed in customs, habits and traditions.

Here is Xiaobian collection of etiquette knowledge for everyone, welcome you to learn from it.

1. smile and keep a cheerful mind.

2. keep your body clean and healthy.

3. the hair is neat and neat, and the face is kept clean.

4. wear makeup.

5. keep lips moist and refreshing, so that you can talk close to each other.

6. clean hands, nail trimming, no bright nail polish.

7., we should use fresh and elegant perfume.

Courtesy and hospitality are not enough. Receptionists in the hotel must pay attention to their image and etiquette. Men's hair should not be too long, their hair should not be greasy and scalp. Ladies' hair should be neat and neat, long hair should be put in good order, and no exaggerated hair ornaments should be worn. Only light and large hair ornaments should be used, and hair should not cover up the eyes or face.

Facial modification: Men mustn't have a beard. The face should be refreshing and pleasant.

Ladies should wear light makeup, but do not apply too much rouge powder. They should only be slightly modified.

Body modification: no long fingernails should be allowed. Women should not wear bright nail polish. If you take frequent baths, you may not smell bad, and you can not spray too much perfume.

1. when the front desk picks up the phone, the voice is not urgent or slow, and always maintains a relaxed and pleasant tone.

2. when you answer the phone, you should say "hello", "hello", "please wait" and so on.

3. pick up the phone when the phone rings second or third.

Pick up the phone first to say: "Hello, XXX company" do not start with "hello".

4. if you are late for a reason, say to the caller, "sorry to have kept you waiting". You can politely say "please wait" when you know the extension number or the phone call to the specific person.

Five

Before finishing, do not forget to repeat the key points of the call to prevent misunderstandings caused by recording errors or deviations.

6. in the process of making phone calls and answering phones, we should keep in mind that customers should first take up the line.

Because once you hang up the phone, the other person will hear "click" sound, which will make the customer feel uncomfortable.

Therefore, when the phone is about to end, it is polite to ask the customer to take the line first, then the whole telephone will be successfully concluded.

7. when you are talking on the phone and visiting the guests, you should first entertain visitors in principle. At this point, you should apologize to the caller as soon as possible and hang up the phone after you get the permission.

However, when the content of the phone is very important and cannot be hung up immediately, the visitor should be told to wait a moment, and then continue to talk.

8. in view of the fact that the front desk workers receive a lot of calls every day, in order to prevent accidents in the throat, they should always prepare water at all times to moisten their throat and keep good sound effects at all times.

A successful person in the workplace has been half joking to tell his secret of success: "if you look bad, you can make yourself brilliant; if there is no talent, then you always smile."

Smiling not only shows confidence, but also conveys a positive attitude to leaders and colleagues. People who are good at smiling are always more likely to get Beijing door-to-door massage than others.

So learn to smile, to smile at everyone who is dealing with you, and to show your affinity fully.

For more information, please pay attention to the world clothing shoes and hats and Internet cafes.