Knowledge Of Business Telephone Communication Etiquette Knowledge

Time: the best time to answer the phone. The most professional time to answer the phone is to pick up the third tone of the phone. If you pick up the gap in the first ring of the phone, some customers will think you are too worried. If you ring the phone six or sixteen times, the customer will think you do not care about the business.

Answer the phone: the top salesperson answers the phone with a little excited voice.

His voice had some happy messages and some enthusiasm.

If your voice sounds like an advanced patient's voice, make sure that customers do not want to meet you.

This is one of the reasons why you pick up the phone when the third phone rings, because you interrupt what you are doing at the first time, clear your mind and raise your consciousness.

This is a simple strategy.

No matter when you hear the phone ringing, stop your hand, and immediately flicker your mind.

Recognition of others

Let your caller tell you why he called.

He or she may refuse your advertisement or ask you something about special projects.

You can say this: Yes, sir (madam), we have received many phone calls to inquire about our new products. We are really delighted.

Then you proceed to the next step.

Try to get the other person's name: if you can call the other person's name on the phone, the other party will be very happy. This will help to establish contacts with the caller.

The way to get your name is very simple, but the right words are very important, as follows: when you return to the line, say: Thank you for waiting.

Usually used

To praise their patience.

Then I said, "I am..."

Put your name on the newspaper.

But don't try to force him to wait for him -- just give him a chance to say his name. If he feels natural then, he will say it. If not, then return to the original tone of tenderness and confidence: "may I know who you are? You can always know their names. If he is interested in you and your company, he is asking about the purchase."

Answer most questions with questions: the opportunity you want to meet may require you to go to their home. It may mean they go to your showcase or display area to see your company's products, or you may go to the customer's office, anyway, you must go to the appointment.

When you call the customer, can you give a discount on your photocopier? A top salesperson will not answer this question.

Instead, he might say, "is that type of photocopier exactly what you want to buy?" "yes, that's exactly what it is."

"Well, I can talk to you more today or tomorrow. Do you want to come to our showroom or do I want to go to you?"

When appointing appointments, repeat all the details of the client: when you date, anything can happen. They are not completely oblivious, but they are not sure where you are.

They may forget meeting time, and may not remember your name, which is why you have to confirm several times on a date.

Be careful to write down the appropriate details.

Do you have any pencils? I want you to write down some appropriate details.

The appropriate details include the name of the salesman, the location of his company, the address, the time, and any caller to contact you.