Express, How To Break Through The Industry Difficulties?

"The fast growing problem of the express industry" series of reports focus on irregular courier chaos, such as sorting, delivery, consumer claims, express packaging and so on.

Many problems exposed in the process of rapid development are presented one by one.

With the advent of the "Internet plus" era, the potential of express delivery is huge. How should we understand the problems and solve problems? How to build a healthy and orderly express market and promote the pformation and upgrading of the express industry?

At present, China's express industry has been developing rapidly, and has maintained an explosive growth rate of about 50% for 6 years in a row.

However, the rapid development has brought about the problem that the level of enterprise management and industry governance can not keep pace with the development speed of the industry.

For example, after the Spring Festival, there were abnormal operations in the terminal outlets of Beijing express company, which resulted in consumers' dissatisfaction with the backlog of unpackaged packages.

"At present, many problems exposed during the development of the express industry are mainly reflected in three aspects: the terminal services need to be solved systematically, problems such as delay in express delivery and non-standard delivery services still exist; the application level of information technology is not high enough; intelligent terminal, automatic sorting, mechanized loading and unloading, cold chain express and other technical equipment research and application are insufficient; the level of mechanization automation information needs to be improved; the construction of industry talents is lagging behind, the quality of employees needs to be improved, and the flow of couriers is large."

State Post Bureau market supervision department responsible person said.

Zhao Guojun, director of the postal development research center of Beijing University of Posts and Telecommunications, believes that the problems existing in the express industry are also related to the "joining" mode of express enterprises.

"Because of

The rapid rise of online shopping crowds, in order to seize market share, most domestic express companies are implementing a low cost and more conducive to rapid expansion of the franchise mode.

Zhao Guojun said that this mode can quickly establish the resources of points, lines and planes needed for the whole network joint operation in a short time, and provide services in a wider scope.

But the low price competition under the franchisee mode makes the quality of service decline and product homogenization serious.

In addition, the loose management mode and low entry threshold increase the possibility of breaking the law.

Yang Jun, Deputy Secretary General of the China Express Association, said that the problems and contradictions faced by the development of the express industry are closely related to the irrational product structure and the unscientific management mode.

Most of the express enterprises in China are still in a big but not strong stage. The core competitiveness of technology, brand, quality and service has not yet been formed, and there is still a big gap compared with the international advanced courier companies.

Therefore, courier companies should continuously expand their business coverage and develop new and more competitive express service products.

"Future express service should be more differentiated."

It is composed of enterprises with different service capabilities. The service enterprises at different levels form a prosperous and complementary situation in terms of technology utilization, personnel quality, service modes and varieties, so as to provide more convenient and high-quality service for social production and life.

Zhao Guojun said.

In short, the mass demand for service quality is getting higher and higher. The express industry of extensive development has reached the time of urgent pformation and upgrading.

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