The Basic Knowledge Of Business Etiquette Is To Be Polite And Courteous In Everything You Do.

What are the basic principles of business etiquette? Let's welcome everyone to learn the basic knowledge of business etiquette brought by the world's clothing and shoe net.

　　 First, communication art and communication skills.

　　 Section 1 communication art in communication occasions

1, the use of titles is not high; 2, do in Rome as the Romans do; 3 place the right place; 4 take the other side as the center.

Communication takes the other side as the center. Business communication emphasizes that customers are God and customers feel good. Respecting oneself, respecting others and showing them properly can properly handle interpersonal relationships.

　　 Second communication skills in communication

1 language skills

In modern communication, we all understand a common sense that "ten winds are different from wind, and hundred miles are different customs". Different industries have different requirements. Looking at problems from different angles, the result may be quite different. For example, people who work in foreign affairs have one characteristic: speaking is moderation, if you ask them: who do you think will win in this match? They will not tell you who will win or who will lose, but tell you that there is a possibility of victory, impartiality and ambiguity. This is the language characteristics of the profession that make them.

Give an example

2 look at the skills of visiting cards.

When exchanging business cards, the following four points can explain the status and identity of business card holders, as well as the experience of domestic and foreign exchanges and the size of social circles.

Four key points for visiting business cards

Whether the name card has been altered: the name card would rather not be given to others or altered. Business cards are like faces. They can't be altered.

Whether residential telephone is printed: people will have self-protection consciousness in social occasions, private house phones will not be given, or even mobile phone numbers will not be given. Westerners talk about public and private differences, especially care about this. If you meet him for a business negotiation, you give him your home phone number, he understands that he sent you to his home meaning that you feel bribe taking bribes.

Whether or not the title stands: the card often provides only one title, up to two. If you hold several positions or run many subsidiaries, you should print several business cards and use different business cards for different contacts.

Is there any country or area code for the flight number? If you want to do international trade, there should be 86 international long-distance area code in front of the landline number. If not, then you do not have international customer relationship. If there is no area code, you will only be active in this area.

3 problem-solving skills

The idea determines the way of thinking and the way of thinking determines the way out. What kind of thinking is there?

4 tips for calling up

When people call first, social etiquette gives a standard practice: hang on the phone when your status is high.

5. Standard sequence for entering and leaving elevators

(1) access to a controlled elevator.

After entering the elevator controlled by someone, the escort should come out and let the guest first in first out. Giving up the right to choose a right place to a person or guest of high status.

(2) access to unmanned elevators

When entering and unattended elevators, the escort should advance and control the switch button.

　　 Second talk about communication. Ceremony A key

The first section is correct position and correct attitude.

(1) correct position and correct attitude.

To learn etiquette, first of all, correct position and correct attitude. If you go abroad, there will be a problem, according to the rules of your country, or in accordance with the rules of the host country. Besides, there are other factors. For example, if I am the host, I will emphasize that the main customers will respect the guests, but if I am a guest, I will also strongly accommodate the guests. Interpersonal relationships are interactive. You need to put your position right and correct your attitude.

(two) taboo in conversation

1 avoid interrupting each other.

When the two sides talk, the superior can interrupt the lower level. The elders can interrupt the younger generation. The equal status person has no power to interrupt the conversation. In case you speak with the other party at the same time, you should say "you please" and let the other side speak first.

2 avoid complementing each other.

If the two sides are equal and familiar with each other, sometimes it is no harm to supplement each other's conversation, but they can never complement each other at the negotiating table.

3 avoid correcting each other.

Respecting others means respecting the other's choice. In addition to the question of right and wrong, we must give a clear-cut answer. The general problems in interpersonal communication are not always debating with others, yes or no.

Give an example

4 avoid questioning each other.

Don't cast doubt on what others say. It is important not to write a face, but not to write it on the face. If you don't pay attention, it's easy to cause trouble.

　　 Second elements of communication three elements

(1) three elements of communication

1 communication; 2 cognition; 3 interaction

(two) table five taboo

1 smoking; 2 for others, 3 for wine, 4 for dressing, 5 for food.

(three) notices for self modification in formal occasions.

The 1 bags are the same as those of the shoes; 2, the makeup is fresh and natural; 3 men do not hang anything on their waist.

　　 Thirdly, the etiquette interaction in communication.

Section 1 role positioning

1 what is it like?

2 look at objects and behave.

Etiquette is all kinds of rules. One of its important characteristics is "what songs to sing on what mountain", which is the basic requirement of communication etiquette and communication art. Speaking etiquette emphasizes watching objects and rules.

Give an example

3 car ride Ranking of ranks

(1) official duties

Vehicles participating in activities generally belong to the units belonging to them, and drivers are usually full-time drivers. As for the double row sedan, the upper seat of the car is the right rear seat, that is, the diagonal position of the driver, because the rear row is safer than the front row, and the right side is more convenient than the left side. When the official reception is received, the deputy driver's seat is usually called a seat attendant, who is a secretary, translator, bodyguard, guard, director of the office or direction.

(2) social interaction

The second situation is social interaction. After work, 35 friends go out to eat, when the ownership of the vehicle is generally personal, and the driver is the owner. When the driver is driving, the upper seat is the deputy driver's seat. In this case, it is not allowed for the guests to sit in the back seat.

(3) important guests

The third is to receive important guests. When you receive senior leaders, senior generals and important entrepreneurs, you will find that they prefer the seats on the rear of the car, because the location is better and the safety factor is higher.

　　 The second section of two-way communication

(1) two-way communication

Communication is mutual understanding, it is necessary to understand others, but also to be understood by the other side. Usually, in the process of dealing with people, most people have the awareness of others. But in business contacts and public relations, it is not enough to know each other. What is more important is to have a sense of being understood by others, that is, to express their awareness. In the sense of two-way communication, the most important problem is to understand people and respect people. The premise of respect is to understand each other and let the other person know you, otherwise there will be no respect.

(two) questions to consider when entertaining guests.

1 the art of entertaining guests

There are four levels of hospitality. The first level is to eat enough, the second level is to eat characteristics, for example, to Beijing must eat roast duck, the third level is to eat the environment; the fourth level is to eat the culture.

2 ethnic diet taboo

The Manchu, Mongolian, Tibetan and Hui people do not eat dog meat. Mongolians do not eat three viscera (chicken, duck, goose) viscera, Muslims eat pig and dog meat, avoid drinking (strictly not only do not drink, and all alcoholic beverages are not good, such as glutinous rice) smoking, and avoid animal blood.

　　 Fourth talk about the concept of etiquette in communication

Section one is respect oriented.

1 self-esteem three points

(1) respect oneself; (2) respect one's career; (3) respect one's own unit.

2 five points of respect for others

(1) respecting superiors; (2) respecting colleagues; (3) respecting subordinates; (4) respecting customers; (5) respecting everyone.

　　 The second section is good at expressing.

1 questions to be discussed; 2 elegant subjects; 3 relaxed and pleasant topics; 4 fashionable and popular topics; 5

　　 The third section rules

1 the standard length after tie is hit.

The standard length of the tie is that the lower end of the tie is just above the belt buckle.

2 there is nothing for nothing.

To do something is to be clear about what things can not be done, what can be done and what must be done in communication.

3 the trichromatic principle in suits

The so-called "suit" usually refers to the two piece suit, or three piece set of uniform fabrics, and uniform colors used in western countries.

　　 Section I receive guests honorably

The basic requirement of service etiquette reception is civilized, courteous and enthusiastic. To be civilized, courteous and enthusiastic, we must be "three guests." The so-called "three calls for guests" means that there are welcome voices, questions and answers, and sending voices.

1 come to welcome.

The meaning of having a welcome voice is to greet the guests in a warm, friendly manner, and greet them gremly, enthusiastically and enthusiastically.

2 questions and answers

When you are on duty in your job, you have to answer your questions without any trouble. On.

3 go to deliver.

When guests leave, regardless of whether the other side has the initiative to bid farewell to you, whether the two sides negotiate whether to deal, in line with the principle of beginning to end.

　　 The second section is courteous hospitality.

1 Greetings

2 request language

There must be a word "please" when asking for help.

3 thank you.

When you get help, understanding and support from others, you must use a thank-you note: "thank you!"

4 apology

When you interrupt or neglect others, you need to say "sorry" or "excuse me" to the other person.

5 farewell words

When you say goodbye to your partner, you should take the initiative to say "goodbye," "take care" or "walk slowly" to the other person.

It is far from enough to receive civility and civility when receiving guests. What is more important is to show enthusiasm and sincerity. If we only speak polite language, we should only pay attention to the presence of voices, asking questions and answers, giving voice, but lacking the necessary enthusiasm, which will give others the feeling of being forced, coerced and impatient. From the angle of hospitality etiquette, the following three operational links must be taken care of, namely, eye to mouth, mouth to heart, and enthusiasm to three.

The so-called eye refers to the reception of guests, we must look at each other, pay attention to communicate with each other's eyes. When facing a guest, it is necessary to form eyes to face each other's habits. It is impolite to look at each other without looking at each other. It is also impolite to look at each other perfunctory. We should pay attention to whether we are looking for the right time and whether the location is correct.

Good temperament is like the leaves of a big tree. Only the green color is the most refreshing. For office workers, good conversation can make others feel your accomplishment and ability from your words and actions, and let your temperament permeate every action and every word. Others will be so happy, so you will gain a good popularity.

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