Double "Eleven" Period, Shanghai Online Shopping Complaints 1562 Clothing Shoes And Hats First

"Double eleven" shopping Carnival has just passed, with the courier rushing about, "

The "spoils" seized by them are also in place.

However, this does not mean that the courier has breathless air, because the new wave of courier is following - the tide of return.

According to the newly amended "consumer protection law" in the "online shopping seven days no reason to return" provisions and the "online purchase of goods seven days no reason to return the Interim Measures", buyers or because of poor quality of goods, goods and description do not conform to the reasons for the return.

Reporters learned from the Shanghai Consumer Protection Committee, in from November 11th to 17th, the Shanghai Consumer Protection Committee received 1562 complaints about online shopping, including 204 complaints involving "double eleven", which declined slightly compared to the same period last year.

Among them, clothing, shoes, hats, communications products and household appliances accounted for the top three complaints.

As we all know, there is no time to be happier than the "seven days no reason to return" new rule. After all, in the past, online shopping returns must go through a rough road and have to "think before doing".

This change stems from the fact that the law is backing consumers, and it is precisely because of this factor that consumers' online shopping volume has increased dramatically.

New regulations bring new changes, and online shops that rely on virtual color pages and pictures to attract customers have no place to stand. They have to rethink the way out for the future. Otherwise, if a road goes to the dark, it can only be "pay for the postage and make a mess of it".

From this perspective, consumers have the right to go back to a certain extent to promote.

The reconstruction of order will force the electricity supplier to standardize its operation and operate in good faith.

At the same time, in the process of frantic rush to buy and return, consumers' consumption concept will become more rational.

Just imagine, in the process of online shopping, blindly listen to the business advertisement, and ignore the practicality of the goods. When consumers come out of the dazzling network platform and see the real goods, they will feel that they have blindly bought money to buy fake or inferior products. At this time, a return tide is inevitable.

It is reported that on the eve of the double "eleven", the Municipal Security Committee had focused on emergency plans, publicity and education, and the response to the appeal.

First, we urge more than 20 electricity supplier platforms and express enterprises to predict, check and measure their own targets in advance, and establish targeted protection and contingency plans to avoid network paralysis, false promotions, insufficient inventory and delivery delays. Two, through the official website, public numbers, and other channels, we will issue consumer presentation and disclosure, and guide scientific rational consumption with various forms such as broadcasting, live video and other forms. We should make clear the obligations of businesses, popularize rights protection knowledge, and guard against online shopping traps. Three, we should link up the various regional consumer protection committees and municipal consumer protection committees, such as electronic business, express delivery, etc., and unimpede the reception, distribution and processing of channels, respond promptly to demands and properly resolve disputes.

It is disclosed that during the double "eleven" period,

There are four main trends:

One is the centralization of pre-sale disputes.

The sale of pre-sale promotions increased substantially year by year, although it is beneficial for businesses to make reasonable stocking and relieve pressure, but the specific rules of activities need to be improved, and the awareness of business performance needs to be enhanced.

Two, there is a strong demand for commodities.

The demand for commodities is over 8, which is significantly higher than the average level of online shopping.

Among them, there are 11 complaints about the "iphone8" series of mobile phone orders being cancelled or not delivered.

The three is to reduce the demand for returns.

The dispute over "no return for seven days" has been greatly reduced, and operators' awareness of returning goods and consumer rights awareness have been improved significantly.

Four is the improvement of logistics timeliness.

Due to the delay in delivery, complaints have been reduced, the accuracy of big data prediction, the modernization of distribution system, and the popularization of intelligent logistics have better met the consumer online shopping experience.