The Bureau Warned That A Written Agreement Should Be Reserved For Laundry In Winter.

World clothing shoes and hats online news, recently, Mr. Wang of Qingdao citizens sent laundry problems, and finally complained to the Zhongshan Road market supervision office, after repeated work mediation success.

The clothes were washed out.

Last year, Mr. Wang spent 800 yuan to buy a leather oil jacket with dirty careless clothes. He wanted to send a laundry to clean it. He looked at the logo on his clothes, and said, "no dry cleaning, no water washing". How to maintain the clothes that do not know how to make leather oil, can only be sent to a professional laundry for cleaning. Find a nearby Beijing road.

Ask if the staff in the shop can clean it. When the shop is sure to reply, Mr. Wang will pay 80 yuan for the laundry fee and wait for the clothes.

As the weather gets colder and needs to be taken to the store for clothes, it is found that a hole has appeared in the sleeves of the washing clothes. Mr. Wang is very angry that his clothes have been washed into tattered clothes, and he can not wear them. He is negotiating with the laundry staff for compensation.

At the beginning, the staff in the store felt very sorry, and was willing to give Mr. Wang appropriate compensation, but he could not give him a refund on the grounds that the manager was not there.

The laundry manager answered by telephone that he could compensate Mr. Wang, but he had to pay 20% yuan for the clothes and 80 yuan for the cleaning expenses. The total compensation was 640 yuan. Mr. Wang agreed with the shop owner for compensation.

A few days later, when he came to the store for compensation, there was a change again. The staff in the shop came to a one hundred and eighty degree turn, saying, "I am a substitute. Come back tomorrow."

Mr. Wang wanted to explain the intention to the staff in the shop, but the staff in the shop said impatiently, "you are bored to death."

Mr. Wang tried to get the compensation money, but he had nothing to do with it. He didn't have a chance to talk about the day's business. There was no hope of consultation with the shop owner.

Unsuccessful negotiations, consumers can only complain

After receiving complaints from Mr. Wang, the Zhongshan Road market regulator went to the laundry to know the situation many times, and the staff in the store refused to negotiate because they could not keep up with the manager.

Staff through the registration system to find the store information, contact the person in charge of Zhang, inform the shop side to the two sides to solve.

On the same day, Mr. Wang came to the market supervision office and told the staff that the reason why the shop did not refund was that the sleeves of the clothes with holes were replaced later. The two sleeves were different in color. Could I wear them?

When the two parties sat down in the mediation room, the staff pointed out: according to the fifty-second provision of the law on the protection of consumers' rights and interests, "if the operator provides goods or services and causes damage to the consumers' property, they shall bear civil liability for repair, rework, replacement, return, supplement the quantity of merchandise, refund of the payment of goods and services, or compensation for losses, in accordance with the provisions of law or the parties."

The shop owner admitted that he had no objection to compensation for his own fault, but questioned the price of Mr. Wang's clothes. How much controversy did he pay? How could he prove that Mr. Wang's clothes were 800 yuan, and there was no invoice? Mr. Wang was also very entangled, saying that the clothes were bought in the big fat shop in Ji'nan. He asked, "who wears the clothes and put the invoices on it everyday?"

The staff contacted with the shopping malls, asking the market price of similar clothes and the price mentioned by Mr. Wang is not very different. It is about 800 yuan.

At the same time, according to the relevant regulations, the depreciation rate of clothes should be 50% within one year. The staff of the two sides have repeatedly persuaded them to compensate Mr. Wang for 400 yuan by the laundry, and the two sides have reached an agreement.

Reminder: send

In recent years, the market supervision bureau of southern city has received many similar disputes, and the difficulty of mediation has increased. The main reason is that the two sides are unable to identify the size of the goods and they insist on each other.

Therefore, remind everyone: when sending laundry, pay attention to several aspects. First, the two sides should keep the necessary written agreements, bills, or protect the price of clothing. After purchasing high-end clothing, consumers should keep good invoices, especially for the high grade and high price of washing clothes, avoid such laundry disputes, and debate the price of clothing.

Two, when sending laundry, try to choose a regular dry cleaning shop with good reputation and good reputation, and keep the relevant consumer bills properly.

The three is a dispute.

The two parties shall make a written agreement on the original value of clothing, the length of service, the degree of damage, and the possible consequences after washing and dyeing, so as to avoid ambiguity in liability and indemnity.

When taking clothes, consumers should check them face to face. If there is a laundry dispute, they will promptly complain to the authorities concerned about their rights.

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