Semir Discount Products Do Not Change, Do Not Provide Shopping Tickets! Lawyer: Illegal

When spring and summer alternates, and when clothes change season, clothing stores and small and medium-sized clothing stores have offered discount promotions. When promoting sales, shopping malls will also indicate the "discount goods not to be replaced", but is this statement really Tenable?

Case study:

Discount items are "four homes, five entries", no shopping tickets.

In March 30th, Semir Wudaokou shop launched spring hot promotional activities, two pieces half off.

Ms. Xiao picked up two women's knitted sweaters in the same store (single price tag 99 yuan). According to half off, two were exactly 99 yuan.

But at checkout time, the cashier paid 100 yuan.

Ms. Xiao said to the cashier, "half off, one is 49.5 yuan, and the two one should be 99 yuan."

The cashier said with a strong attitude, "half off, four, five, one is 50 yuan, two yuan is 100 yuan."

In this regard, the two sides are theoretical.

Finally, the cashier said, "the two one is 100 yuan. Do you want to buy it?"

After being selected for a long time and waiting for a long time to check out, Ms. Xiao thought she could bear it.

But when she paid for the shopping tickets, the cashier also said, "no small ticket, no special offer will not be changed, and no shopping tickets will be provided."

"Shopping tickets" are consumers' shopping vouchers, which can be replaced or sold after the goods are defective.

If there is no quality problem in the shopping ticket, what do I do to return the certificate? "Ms Xiao told the cashier.

"It has been said that discounted goods will not be replaced, but there will be no shopping tickets."

The cashier said.

Not only is it inexplicably overcharged 1 yuan, but not the shopping ticket!

MS Shaw left the SAM Ma store on the same day.

Afterwards, the China Quality News Network learned that many consumers bought half off clothing at the same price as Ms. Xiao on the same day. They were overcharged by 1 yuan, and they were told that the discount products would not be replaced, and they would not give the shopping tickets.

In this regard, China Quality News Network calls the store manager of Semir Wudaokou to understand the relevant circumstances of the event. The store manager said, "there is no more money for consumers. After scanning the code, the price of the computer appears to be 50 yuan. What do we have to do with the amount of money that computers appear? If everyone looks for 1 yuan, how much money do we have to find out 1 yuan a day? Discount goods are not refunded, but do not provide shopping tickets.

Investigation:

Most people do not choose to return special products.

China Quality News Network understands that the current sale of special products has become a hidden rule in many sales industries, and most consumers are basically accepting this unspoken rule because of the "special price".

On the same day, China Quality News Network visited found that most of the merchants in Wudaokou Hualian Commercial Building and nearby clothing stores were carrying out spring sale promotions. In the fashion women's clothing area of Wudaokou Hualian Commercial Building, the spring dress was tagged thirty percent off.

When the China Quality News Network asked whether the salesperson's discount clothes could be replaced, the salesperson said, "no refund or no change."

China Quality News Network also asked, discount goods to provide shopping tickets?

The salesperson said, "yes".

Mr Fung told China quality news network that "when a business is promoted, it claims that" the special commodity will not be refunded ", and will often play the banner of" the final interpretation power is owned by our shop ", so that consumers feel very helpless.

The reason is that businesses are exhausted and consumers are passive.

Lawyer:

Operators have no right to set conditions for consumers on the grounds of discounts.

Is it true that the so-called "special offer goods will not be replaced" and "do not provide shopping tickets"?

For this reason, China Quality News Network consulted Wang Nana, lawyer of Shanghai Huaxia Huhong law firm.

Lawyer Wang said that this practice is obviously unreasonable. The twenty-third provision of the consumer protection law stipulates that the operators should ensure that the goods or services provided by them should have the quality, performance, use and effective period when they normally use the goods or receive services, but consumers have already known their defects before buying the goods or receiving services, and the existence of such defects does not violate the mandatory provisions of the law.

In other words, unless the operator has told the consumer that the commodity is a product of certain quality problems before the sale of the goods, the operator can not exempt himself from the "three pack" liability he or she should bear on the basis of the discount of the commodity price.

"Discount goods are also commodities. Operators have no right to set conditions for consumers on the basis of discounts.

The twenty-sixth provision of the law on the protection of consumers' rights and interests stipulates that operators shall not make unfair or unreasonable provisions to consumers in the form of articles, notices, statements, shop notices, etc., to exclude or restrict the rights of consumers, reduce or exempt operators from responsibilities, and increase consumer responsibilities.

Lawyer Wang said.

As for the issue of whether discount goods can be returned, insiders also say that the discount of normal merchandise and the price reduction of processed products, defective products and unsalable goods are not the same concept, and the two can not enjoy the same requirements in the protection of after-sale services.

The processed products were dealt with price reduction because of the quality problems of the products.

Discount goods are different. They have nothing to do with the quality of goods, but a means of promotion.

If there are quality problems in discount goods, they should be regarded as normal goods and enjoy "Three Guarantees" service.

It can be seen that the sale of a special commodity is not a refund, but a "overlord clause".

In addition, the business does not provide shopping tickets, Wang lawyer said that shopping tickets are effective vouchers for consumer shopping, the quality problems of goods need to be replaced, repaired, returned when they need to issue shopping tickets.

Merchants do not provide small shopping tickets, in violation of the twenty-second article of the law on the protection of the rights and interests of consumers: the operators provide goods or services, and they should issue vouchers or service documents to consumers in accordance with the relevant regulations of the state or commercial practice, and the operators must issue a purchase certificate or a service document.

Tips:

In case of discounted goods, they should be protected in time.

"Now many businesses are selling discount signs to attract consumers. In the face of the temptation of discount, consumers should be rational shopping, avoid blind consumption, do not ignore the quality of goods, real prices, after sales service after discount."

Lawyer Wang said that consumers should not swallow their words when they encounter the consumption problem of discounted goods. They should protect their legitimate rights and interests in time.

"Like Ms. Xiao, you can appeal to the Consumer Association for mediation, or appeal to the market supervision department by calling 12315, or request the arbitration agency to arbitrate."

Lawyer Wang said.