Store Manager To Do These Six Things Every Day, Store Management Can Be In Order!

A store manager, only need to complete six things a day, can make the store perfect operation, stable in the rise.

1. Inspection

The first thing I do every morning is inspect 。

Check the work of each post, inventory, sanitation, pop placement, leaflets and other points that may be moved every day. In order to ensure sufficient supply of goods in the store every day, the product instructions are accurate, the experience is more smooth, and the environment is clean and bright. Prepare for disease by examination.

2. Encouragement

　　 excitation It's a must do project every day.

According to the overall state of employees in the morning, give corresponding incentives. Encourage from time to time for individual mental state. Give hope and encouragement to the store operation data of the previous day. For some executive work, appropriate delegation of subordinates.

Motivation is not verbal praise or blueprint planning, but into the work of moistening things silently. An encouraging look, a smile of trust, and a guaranteed authorization are all incentives. In order to ensure that the mental state of employees is positive, thus infecting colleagues and customers. If you want to manage customers well, you must first manage employees well. Prepare for disappointment with encouragement.

Strictly speaking, the store manager is not the leader, but the employee's service provider and supports the staff.

The most important responsibility of the store manager is to provide the guarantee of resources and technical support to the subordinates. Let the subordinates devote themselves to the work.

3. Observation

　　 observation It is a skill that the store manager must master.

Good observation can help store managers to overview and think about problems from a new height. Through observation, the store manager can obtain the immediate status of subordinate employees, the overall reaction of customers after entering the store, and whether the problems of unsettled transactions are common or individual, and make timely adjustments based on the observation results. Observation is immediate and can prevent the spread of existing problems and immediate problems. To observe and prepare for trouble.

4. Communication

A survey shows that 70% of managers' time is spent on communication, such as meetings, negotiations, making reports, discussing problems, explaining work, etc., and 70% of the problems are caused by poor communication. Only by reaching a consensus between superiors and subordinates can they go against each other. What subordinates do is what the superiors want.

Let's focus on the seven key points of communication, so as to improve the communication efficiency and promote the effective implementation of the team.

1. Clearly state what you expect from your subordinates

Take a time to talk to each of your subordinates one by one. First let them talk about how they understand their own positions, such as the responsibilities, boundaries and standards of posts. What can be considered as good and what can be regarded as excellent. What are your requirements for him in his mind.

After that, can you compare his understanding of the position, position and responsibility with your understanding? Is there any difference? Is there any difference between his understanding of your expectations for him and what you think? If you are more consistent, it means that your communication is better, and your work efficiency will be higher, and you will get along well.

The subordinates are not clear about the expectations of their superiors, which is a dereliction of duty. If this is the case, you should first make up this lesson and have a deep communication with your subordinates to clearly show your expectations and requirements for him. If you have made a plain and clear statement, everyone will be happy.

2. Make sure you make it clear

Sometimes the responsibility is not on the subordinates because the managers have not explained clearly. It's very important for subordinates to finish their tasks clearly and concretely. Don't let subordinates work and guess the boss's mind. It's too tired.

When assigning tasks to subordinates, as a boss, you must clearly understand the work tasks: what tasks need to be completed? What are the standards for completing tasks? What are the key links in completing the work? What difficulties will the subordinates encounter in the process of completing their work? What kind of support can they provide? What kind of reaction will employees have when they assign tasks.

In reality, many managers use simple and general sentences to arrange tasks. It seems that they intend to test their subordinates' comprehension ability. As a result, the subordinates don't understand clearly, but they are embarrassed to ask questions. They have to rely on their own imagination to guess, which makes the task difficult to complete effectively. It is recommended to confirm the task in written form, such as using electronic documents, handwriting, email or instant messaging, so that your subordinates can understand the task at a glance.

3. Make sure the subordinates understand

If you speak clearly, it doesn't necessarily guarantee that your subordinates will understand. Even if you print out the work task in detail, your subordinates will still have some incomprehension and incomprehension to the task. On the one hand, what you said is not meticulous and thoughtful. On the other hand, there may be differences in the understanding of subordinates.

Therefore, in order to ensure the effective completion of the work task, the boss must let the subordinate have the opportunity to express his doubts, doubts or incomprehension of the work task, and get your specific reply and solution, so as to make the work task more detailed and clear. When the subordinates accept the task, they should know what to do, how to do it and how to achieve it. After the work is deployed, the manager can use retelling and asking to know whether the subordinates really understand the work requirements

All right, that's all I have to say. In order to prevent deviation, would you please repeat my main points

All right, that's all I have to say. Do you have any comments or suggestions on this task

All right, that's all I have to say. Is there anything you don't know

4. Define the time and schedule

Work without a deadline is work that can never be done. When you arrange the work, you should clearly tell your subordinates when they have to finish it, where the key time nodes are, and what stage achievements should be completed at different time nodes.

In the process of implementation, it is also necessary to appoint others or personally check the progress, and always remind the subordinates to complete the work on time, according to quality and quantity. Only by ensuring the perfection of the process can we get satisfactory results. Generally speaking, according to the method of 5w2h, we can make the work arrangement clear and specific.

(1) what -- what is it? What is it to do? What is the purpose?

Why? Why?

(3) where - where? Where to start?

(4) when - when, when and when is the most appropriate time?

(5) who - who? Who will undertake? Who will complete? Who will be responsible? Who will work with? Who will assist?

How? How to improve the efficiency?

(7) how much? How much? To what extent? To what standards of quantity, quality, efficiency and cost?

5. Do a good job of follow-up communication in advance and in the process

(1) listen to subordinates.

Ren Zhengfei, Huawei's president, said, "let those who can hear the gunfire make decisions.". Employees work on the front line, and they may know more about the actual situation and what method is best.

(2) guide subordinates' ideas.

Sometimes, from their own point of view, the subordinates may be one-sided and may conflict with the team's overall work or long-term interests. At this time, the boss should actively encourage and patiently guide them to analyze the advantages and disadvantages of their opinions, so as to make the subordinates realize their own limitations.

(3) tell the reason.

We should not only tell the subordinates how to do things, but also tell them why such a method is right and good. What are the adverse consequences if you don't follow this approach.

(4) timely check feedback.

Divide the work task into several small stages, and work with subordinates to clarify the key nodes in the work process and the communication requirements at these key nodes. Through understanding the progress and timely counseling, we can make it move forward in the desired direction.

(5) determine the priority.

If the subordinates have a lot of work in hand, they should work together with the subordinates to determine the priority of their work, so as to ensure the consistent recognition of the work priorities between the upper and lower levels.

6. Ask for advice before giving orders

The 5w2h method can give instructions clearly, but it also has disadvantages. It will give employees a sense of being forced and oppressed. Therefore, this method should be used differently. For example, for the skilled, high-quality and strong insight subordinates, they only need to explain the task and time standard, how to do it and what methods can be adopted to solicit the opinions of the subordinates or "only ask about the results, not the process"; and for new employees, new tasks and inexperienced employees, they need to explain in detail.

It's different for subordinates to discuss with their subordinates and ask for their opinions before giving orders. If you issue an order directly without consulting with your subordinates, they will feel that they are accomplishing tasks for their superiors. Even if they have a certain enthusiasm, they will not give full play to their potential and will just follow orders mechanically. Moreover, from the management point of view, whether the boss is suspected of being offside, that is to say, he or she has taken over the responsibility of his / her own affairs, thus depriving his / her subordinates of the right to make decisions independently.

However, before a task, the manager first asks for the opinions of the subordinates, and the subordinates will have a sense of participation, feel that they are the master of the work, feel that the boss has trust and recognition for themselves, and they are doing things according to their own ideas. Whether they do well or not is related to their own image in the eyes of the boss, so they must do well. In this way, the enthusiasm of subordinates will be mobilized.

When the manager arranges the subordinates to do things, it is better to communicate with the subordinates in a negotiation tone, so that the subordinates know that they are the masters of the work. You respect their opinions, so that the subordinates can accept them happily and complete them quickly and effectively. Otherwise, the subordinates are unwilling to work, which will naturally affect their enthusiasm.

7. Make good use of instant communication tools

Microblog, wechat, QQ group, various network circles and other network media are effective supplements to daily management and communication work, and another platform, which can let managers see problems more comprehensively and realize interconnection beyond time and space. As far as team communication is concerned, no one channel or method can completely solve all problems of communication. Therefore, managers should make full use of various channels and ways to communicate in order to achieve effective management.

At the same time, managers should treat the communication platforms such as microblog and wechat with a normal mind. Some employees vent their emotions and complaints on it. This just gives employees a channel to release their emotions and vent. Moreover, with the help of such a platform, they can learn more about the ideas, States, opinions and complaints of grass-roots employees, and take timely management measures.

5. Summary

The store manager needs to make a summary every day.

Through the implementation of inspection, incentive, service and observation, as well as the assignment of work feedback, make a summary of the day's in store work, find problems and seek solutions. For example, whether the sales situation meets the expectation, whether the personnel status meets the requirements of the sales atmosphere, whether the environment in the store meets the standard, etc. What are the influencing factors? How to correct and avoid them. In order to form a closed-loop work, the problems are summarized here, research solutions, formulate the next step of work objectives. There is no solution to summarize.