State Post Office: Third Quarter Express 72 Hours On Time 76.50%

A few days ago, the State Post Office organized a joint meeting on improving the quality of express service in the third quarter of 2019. EMS, Shun Feng, Tantong, Shentong, Zhong Tong, rhyda and other 16 brand express company headquarters responsible person, the state post office market supervision department, China Express association related personnel attended the meeting.

At the meeting, the state post office market supervision department informed the third quarter of the courier service satisfaction survey and the time limit test results, the safe operation of the industry and so on. In the third quarter of this year, the user satisfaction score of the express delivery service was 78.2 points, an increase of 0.1 points, an increase of 0.2 points over the same period. The whole time limit for express delivery service is 58.87 hours, which is 2.3 hours shorter than the same period. The 72 hour punctuality rate is 76.50%, up 1.57 percentage points over the same period.

The meeting called for the whole industry to strengthen the terminal delivery capabilities, ensure the stability of the service network, strict production safety management, prevent serious accidents, highlight the express packaging management, and create a green "double 11".

According to the relevant media, in August this year, the State Post Office released the second quarter 2019 express service satisfaction survey and time limit test results. In the second quarter of 2019, the public satisfaction score of user express service was 78 points, down 0.1 points year-on-year. In addition, in the second quarter of 2019, the whole time limit for express delivery service was 58.39 hours, which was shortened by 3.11 hours compared with the same period. The 72 hour punctuality rate was 76.45%, an increase of 1.17 percentage points over the same period last year.

In October 23rd, the State Post Office issued a notice on the consumer complaints in postal industry in September. Data show that the main problems of postal industry consumers' effective complaints about express service are express delivery delay, delivery service, express loss and express damage, accounting for 33.9%, 29.7%, 17.7% and 11.7% of the total effective complaints respectively. There is still much room for improvement in the timeliness of our express delivery service.