Footwear Commodity Disputes No Longer Difficult To Decide

Yesterday, reporters learned from the Consumer Association of the city, for a long time, the quality of footwear products has been a hot issue of consumer complaints. This is mainly because the referenced implementation of the city is still in 1991, the province's "resolute suppression of production distribution of fake and inferior footwear" notice. According to this regulation, many problems of consumer complaints are hard to solve. In order to further protect the rights and interests of consumers, the municipal Consumers Association has formulated the Interim Measures for the repair, replacement and return of footwear commodities in Anshan, which will be formally promulgated after being signed by industry and commerce, quality supervision and Commerce Commission.

    Full refund can be made within 7 days.

In the "notice" of 1991, it is stipulated that the shoes bought by consumers can only be returned or replaced if they break down and break off. If they encounter other quality problems, they can only be repaired. In this way, many consumers encounter the phenomenon of glue and heel after buying shoes for second days, but they can only repair them. Therefore, consumers do not understand why the shoe itself has such a big quality problem that it can not be replaced.

In this regard, in the new interim measures, it is stipulated that the quality problems arise within 7 days from the date of sale of footwear, and consumers have the right to choose returns, replacement or repair. When returning the goods, the operator should withdraw the payment at one time at the invoice price. These quality problems include serious degumming (except for side seam), cracking, cracking, cracking, cracking, breaking, pan nitrification, skin peeling, core collapse, nail head protrusion, mesh rupture (such as tourist shoes) and so on. In addition, the shoe numbers do not conform to the national standard or the colors of the two shoes are different, the size is different and the feet are one side. The distributor should also exchange the shoes.

　　 No repairable replacement within 3 days.

In the complaint, consumers also raised the problem of long service time. Ms. Ba bought a pair of boots at the beginning of the year. After wearing them for a long time, the decorative rings of the boots were dropped, and then sent to repair. It was known that the repair lasted for more than two weeks.

In view of this situation, the new Interim Measures stipulate that the business owner who is responsible for the warranty within the three package period shall be repaired within 3 working days from the date of receipt of the repaired commodity and shall not be charged any fees. The operator shall record truthfully the date of repair, the time of repair and the location of repair on the "Three Guarantees" certificate. If the operator fails to repair within the prescribed time limit, the consumer may ask for a refund. At the same time, the repair of footwear products should be deducted from the time required for maintenance and the period of validity of the "Three Guarantees" will be extended according to the time of deduction.

　　 Two repair can not be returned.

In the old notice, it was stipulated that the phenomenon of serious glue opening had occurred before, and the rubber could still be replaced within one month after maintenance. However, in the consumer law, it is stipulated that the products stipulated in the "three package" can not be used normally after two repairs. The operator shall replace or return the product. There is some discrepancy between the notice and the consumer law, so the new interim measures will be implemented in accordance with the provisions of the consumer law.

In the new interim measures, the "Three Guarantees" period for different footwear has also been reformulated, including leather shoes for 3 months, cloth shoes for 1 months, and new synthetic leather shoes. The "three package" is valid for 2 months. At the same time, there are 4 cases that do not carry out "three packages". They are marked "defective products" or "substandard products" with quality defects at the time of sale, no credit cards or shopping vouchers, more than "three packages" period, self repair and artificial damage. Operators who do not carry out "Three Guarantees" can charge for repairs.