Language Skills Of Reception In Stores

Language skills of reception in stores

Language expression is the most basic tool for women to communicate with customers.

Therefore, improving language expression skills is also an important aspect of improving performance and improving self cultivation.

1, your name is the best and most intimate voice in the world.

In the reception process, the store girl is good at using the customer's name and her name to close the relationship with the customer.

2, "please" and "thank you" are the most common and commonly used polite words, which are easy to be accepted by most customers.

3, using the word "reason" will enhance the persuasiveness when speaking the truth, and 93% of the customers will like to hear the word.

4, we should use "no" according to the specific circumstances of the conversation.

Don't deny yourself and customers easily.

For example, "you may not make reservations today, but the opportunity is yours."

"Our company is not the largest in the region, but the quality and service are the latest and the best."

5, the word "maybe" or "may" is best used less. If you have to use it, you can say: "maybe you have made a decision to make an appointment today, right?"

"You may have known that this shop is the largest photo chain store in the country, right?"

6, if customers pretend to understand something, they must not be directly exposed. They should give their customers a clear understanding of the truth.

7, the application of "but" turning sentence pattern.

For example, "I quite agree with you, but..."

"I appreciate your advice, but..."

"I respect your point of view, but..."

8, try to use statement statements to clarify the truth, use fewer rhetorical questions, and never use sarcastic language.