Home >

12 Character Truth Handling Employee Complaints

2008/8/19 15:30:00 41784

??? 日本語 Fran?ais English 中文

Leaders of many enterprises always hear subordinates' complaints about themselves, some of them disagree, others blame their subordinates, others are angry.

In fact, these methods are not appropriate, which is the main performance of poor communication between superiors and subordinates.

Subordinates complaining to leaders is a normal thing. In a sense, it is also a good thing to say. The leadership should pay enough attention to it and handle it well. If it is handled blindly, it is easy to turn the staff's complaints into anger.

When leaders handle complaints in communication, it is best to master the following 12 words:

importance

As the leader of an enterprise, we should pay enough attention to employees' complaints to themselves. Only after attaching importance to it can we seriously think of ways to communicate.

Some leaders think that the status of employees is not high. Some complaints in the stomach are also normal. There is no need to make a fuss. This is totally wrong. Complaints can be spread and can be developed.

Sophisticated

Leaders should face their subordinates' complaints when they face their own complaints. They should not be angry when they hear these words, or even rise to the spot. This will only intensify the contradiction, and it will do no good to solve the problem.

To calm down is a skill and a shortcut to deal with contradictory crises. It is also an important index to weigh whether a leader is experienced and rich in experience.

Listen for

Being able to listen to the other's speech patiently is a quality of being a person. As a leader, we should actively master this skill.

In fact, listening is not easy for everyone to do, because sometimes, when the other side raises the opposite point of view, you will be unable to resist a few words and always want to interrupt the conversation without any reason.

But at this point, you must hold your words like "quit smoking" and listen to the other person's speech completely and clearly, so that you can better refute your turn.

At random, interrupting each other's conversation is one of their own low quality performance, and the other is that they can not get more information. When they communicate with each other, they will not be able to find the starting point.

direct

When leaders communicate with their subordinates, they should get straight to the point.

For example, employees must be clear about what you complain about.

You can completely expand your topic based on this. Don't beat around the Bush and talk for a long time. The other side still doesn't know what your topic is. So, communication like this is a complete failure communication. Such a conversation has nothing to do except wasting time between the two parties, and let the staff feel that you are deliberately avoiding the content he complained, which makes him even more convinced of his complaints, which will create a conflict.

trust

Trust is a respect for each other. It is mutual. That is to say, only when leaders trust their subordinates, can they trust their subordinates, and pave the way for effective communication.

When subordinates complain about leadership, the leader's first response should be to believe that subordinates are starting from work rather than attacking individuals, so that they can only talk about matters when communicating with their subordinates, instead of mixing personal emotional elements.

Frank

If a business leader finds out that employees complain about themselves is really because their place is inappropriate or unreasonable, be courageous enough to admit mistakes.

Sincere apology is a good medicine for solving contradictions, and it is also a broad-minded expression of a person's mind.

Some leaders know that they are wrong, but they hide their faces out of face or want to maintain their status. They even need to find excuses to justify themselves.

This is a psychological mistake. It is not a shame to dare to apologize publicly. It shows that you are honest and admirable.

Communication with employees is a required course for business leaders. Mastering their skills is the key.