Business Negotiation Etiquette
Business people have more or less participated in business negotiations in business dealings. For some of them, it may even be said that their success or failure in doing business on a battlefield like market often depends directly on whether they can open up their own way through negotiation. It is in this sense that "business circles have nowhere to talk" has become a motto of business people.
Business negotiations, also known as business negotiations, are one of the most important business activities. The meaning of negotiation refers to the existence of a certain relationship in business contacts. In order to maintain contacts, establish contacts, cooperate, conclude pactions, formulate agreements, sign contracts, claim for compensation, or engage in face-to-face lectures and negotiations in order to deal with disputes and eliminate differences, the parties concerned can achieve some degree of compromise. The meeting of all parties involved in chemical element negotiations is called the fair.
According to the Convention, business negotiation has always been regarded as a conflict of interests. It is the parties concerned who are willing to bargain with each other in order to win or defend their vital interests. Therefore, in negotiations, if we want to "win the enemy", then it is impossible to ignore the strategy of negotiation. At the same time, we should also see that most formal and formal negotiations are very focused on etiquette. The vast majority of formal business negotiations are in itself a solemn meeting in accordance with a series of established etiquette and procedures. In business negotiations, the correct attitude should be: both strategy and etiquette. If we only talk about strategy without etiquette, or just talk about etiquette and do not talk about strategy, will not help to negotiate success.
Following, from the perspective of business etiquette, especially from the perspective of conference etiquette, we will specifically discuss the matters related to the fair, that is, the etiquette of the fair. Generally speaking, the etiquette of negotiation is mainly reflected in two aspects: negotiation and negotiation. They are mutually exclusive, inseparable and jointly determine the success of the fair. The etiquette introduced below is mainly about these two aspects. In real life, the specific forms of negotiation can be varied. No matter what type of negotiations the business people are facing, it is necessary to be fully prepared for this.
When preparing for negotiations, business people should focus on two aspects: technical preparation and etiquette preparation.
The technical preparation for business negotiation requires the negotiators to fully grasp the state of the parties concerned and understand the "layout" of the negotiations in advance, so as to conceive and prepare the correct negotiation techniques and negotiation strategies. Otherwise, a business person will probably be "blind at both sides", unidentified in purpose, improper in method, lose sight of others and fail to achieve success.
When preparing business negotiations, business people should bear in mind the following: Four Cardinal Principles :
First, the objective principle. The so-called objective principle means that when preparing for negotiations, the information of the business people concerned should be objective and the attitude of decision-making should be objective. The objective of possession of information is to require negotiators to get as real and accurate information as possible and not to rely on hearsay or false information intentionally distributed by the other party as their basis for making decisions.
The attitude of decision making should be objective. It requires the negotiators to be sober and calm when making decisions, not to be influenced by emotions or to act with enthusiasm.
Second, the principle of pretrial. The so-called pretrial principle has two meanings. First, it means that business people who are prepared to negotiate should review and improve their own negotiation plans in advance. Secondly, it means that business people who are prepared to negotiate should submit their own negotiation plans to the superior management departments or supervisors for examination and approval in advance. Although the business people in charge of the negotiations have certain authorization, in some special circumstances, they can "no longer suffer from the fate of the emperor or". But this does not mean that negotiators can forget themselves and act arbitrarily. Prior to negotiation, the pre-trial of the plan can not only reduce errors, but also make concerted efforts and brainstorming.
Third, the principle of autonomy. The so-called principle of autonomy means that when business people are ready to negotiate and negotiate, they must give full play to their own initiative, believe in themselves, rely on themselves, encourage themselves, and encourage themselves, and strive to "take me as the center" under the premise of conformity with norms and practices. Adhering to the principle of autonomy has two advantages: one is to mobilize the enthusiasm of the business people concerned so that they can perform better; two, they can fight for the initiative, or change the passive into the initiative, and strive for a favorable position in the negotiations.
Fourth, the principle of giving consideration to both sides. The principle of giving consideration to both sides requires that businessmen, when preparing for negotiations, and in the process of negotiation, do not hesitate to compromise their own fundamental interests, and should, as far as possible, think about their opponents and take the initiative to retain certain interests for the other party. The experienced business people are clear that the most ideal negotiation outcome should not be "killing each other" or "breaking the ice", but the interests and demands of all the parties concerned have been taken care of to a certain extent, that is to say, compromise is reached. In negotiations, leaving room for opponents and not killing them will not only help maintain normal relations with their opponents, but also make business colleagues look at them with great respect.
When preparing for negotiations technically, negotiators should strive for the following. Three aspects of work :
First of all, negotiators should know what they are. Sun Tzu said, "know your enemy, know your enemy, and fight for all battles". His great wisdom has some enlightenment for negotiators. Before negotiation, if we can have an understanding of the opponent and prepare for it, then, in the negotiation, the negotiators will be able to avoid weaknesses and avoid weaknesses. The understanding of the opponents should be concentrated on the following aspects: who is the real decision-maker or leader in the negotiation, the personal information, negotiation style and negotiation experience of the opponent, the background of the opponent in politics, economy and interpersonal relationship, the negotiation plan for hand negotiation, the negotiation of the main business partners and opponents of the opponent, and the evolution of their mutual relations.
Secondly, negotiators should be familiar with the procedures. The negotiation table is no more than the battlefield, and the "learning war from war" is not feasible for negotiation. Although the experience of negotiation needs to be accumulated, because negotiation is of great importance, it often does not allow people to regard it as a trifling matter, and does not allow people to rush into battle without knowing one thing or another. From a purely theoretical point of view, the process of negotiation is composed of seven links. They are seven specific steps: inquiry, preparation, consultation, summary, consultation, termination and negotiation. In each of the specific steps of negotiation, they have their own special "starting, bearing, pferring, and integrating". They all have a series of preparatory work before and behind the scenes, and need specific analysis of the specific problems of the parties.
Therefore, when preparing for negotiations, businessmen must make painstaking efforts to make preparations for the desk. In particular, we should carefully study the conventional procedures and their flexible changes so as to be able to be confident and confident in negotiations.
Finally, negotiators should learn to negotiate strategies. When conducting negotiations, the general guiding ideology of business people is equality and mutual benefit, but this does not exclude the efforts to defend or win the interests of one's own. In fact, any party's success in negotiation depends not only on strength, but also on flexible use of negotiation strategies.
In business negotiations, no one will be unclear about any strategy such as weak competition, manufacturing competition, burning oil on fire, winning the game by surprise, using time limits and beating the West. But not everyone can do that. This is exactly what business people must do. For example, when to negotiate, when to quote, is a very big strategic problem. If you want to be predominant and win the initiative, then the first offer is feasible. If you do not know where you are, expect to wait for the rest of your life and then take the lead. Just to say this, it is meaningless to simply say that the offer is good or the quotation is right. Only when we discuss the matter, can we distinguish the pros and cons.
The etiquette preparation for negotiation is to require negotiators to pay attention to their own appearance when arranging or preparing for the fair. We should prepare the places for negotiation, arrange the places for negotiation, arrange the seats for discussion, and show our respect for the negotiations and the object of negotiation.
When preparing for negotiations, the effect of etiquette preparation is unpredictable, but it is absolutely essential. Compared with technical preparations, it is equally important.
The officials who formally attend the negotiation must have strict requirements and uniform rules. Men should have hair cut, shaving, hair blowing, no hair on the head, no beard or big sideburns. Ladies should choose the correct and elegant hair style and wear light makeup, but they are not allowed to make too modern or advanced hairstyle. They do not permit to dye their hair color, do not permit make-up, or use perfume which is too strong.
In terms of meters, business people who are most worthy of attending the fair pay much attention to clothing. It can be said that because of the overall situation of business negotiations, business people should wear traditional, simple, elegant and standard formal costumes on such occasions. If possible, men should wear dark three piece suits and white shirts, plain or striped neckties, dark socks and black laced leather shoes. Women should wear dark suits, skirts and white shirts, with meat color trousers or trousers stockings and black heels or semi heeled leather shoes.
Sometimes, at the negotiating table, they often face such people: men wear jackets, jeans, short sleeved shirts, T-Shirts, shoes or sandals; women wear tight fitting, perspective dress, low chest dress, back dress, ultra short suit, jeans, sportswear or casual wear, and wear all kinds of jewelry on the floor, from ear lobe to arms. The people who dress up are impressed by others. They do not respect themselves, do not respect others, do not pay much attention to negotiation, think they are great, but do not have a little upbringing.
According to the different location of business negotiation, it can be divided into guest negotiation, main seat negotiation, guest host rotation negotiation and third place negotiation. Guest discussion, that is to discuss the negotiation of the opponent's place. The main seat is to negotiate at our locality. The host and host will take turns to negotiate, that is, to negotiate the rotation between the two sides. Third place negotiation, that is, negotiations between the parties who do not belong to either side of the negotiation.
The location of the above four kinds of negotiation places should be determined through consultation. If we host the host and arrange negotiations, we must play the role of "trump card" in all aspects. People often say, "manners are many people do not blame". Actually, in the fair, why not?
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