"Face Stimulation" To Improve Executive Power

Li Ran was very upset recently, and he obviously wanted to finish his work better. So he submitted the execution plan three days later, but the leader did not praise him, but talked to him for two hours.

"Leaders say that my execution is too low."

A company is like a running machine. Every employee is part of a machine. If the speed of a part is abnormal, the speed of the whole machine will be affected or even stopped.

DELL CEO Michael - DELL once said: the success of an enterprise is that every employee performs meticulously in every link.

The executive ability of employees directly affects the survival of enterprises. Whether it is intelligence intensive or labor-intensive enterprises, the efficient execution of employees will promote the development of the company, otherwise, it will block.

Wu Hai, the founder of Orange Hotel, has the same confusion, but in his view, everything is not "no medicine to solve".

Wu Hai, who started business in 1997, served as vice president of Ctrip and vice president of eelong. He has worked out a set of experience for improving staff's executive ability.

From a certain point of view, the efficient execution of staff is closely related to the leader's strong style of work.

The so-called strength does not mean that we treat our employees harshly every day, nor do we rely on punishment alone, but leaders know enough about each job of the company.

Starting from Wu Hai, no one dares to muddle through at regular meetings.

"I remember very clearly everything I said. In fact, every company leader is the same, not to mention that it is not forgotten. If any employee feels lucky that the boss has forgotten it, then be careful, because after two or three times, the employee can be identified.

And I am very sensitive to the number of achievements. I can quickly analyze where there are problems. How dare we hide it when faced with such a leader?

However, the strength can not solve everything, or should be supplemented by the corresponding management method.

"Employees are not machines. They can not ask employees to work with passion every day. They can only emphasize their own characteristic culture in the process of inculcation of corporate culture, and gradually let employees accept the concept: efficient execution is beneficial to both enterprise development and personal development, so that employees can turn effective execution into habit in various incentive mechanisms and training."

"Although the way of mobile red flag selection sounds like" Pediatrics ", it is very effective in fostering executive ability.

So "face theory" theory is established.

"Do you love face?

Everyone loves face. "

Wu Hai was a bit proud when he said this.

Orange Hotel has more than a dozen stores across the country, with a large number of employees.

Although the hotel will have some standardized procedures, such as room and room service, but for front-line service staff, Wu Hai can not control their emotions, how to let employees work in the process of energy input and improve efficiency, Wu Hai came up with the "mobile red flag selection" formula, this way sounds "Pediatrics", but in the competition can not get the red flag employees will feel a little "disgrace", so strive to win the red flag is a natural thing to do, with such an idea, how executive power is not efficient?

Therefore, in Wu Hai's view, the theory of "face" is not only valid but also valid.

At the front desk of the Orange Hotel shop in Wangjing, the receptionist smiled very sweetly.

On the one hand, the red flag of the best front desk, which looks like the red flag of the excellent class in school, does not appear to be two.

In the Orange Hotel, there is a quality inspection team that will frequently attack and check, go to various stores to check the score, from the guest room to the front desk, many meticulous scoring items, and then make comments on the store according to the comments and comments on Ctrip.

Wu Hai pointed to the red flag and lowered his voice. "Every time a regular selection of the best receptionist and the best room is made, the shopkeeper of every shop is all in a hurry to" pick up the shelf ", which is very interesting.

To put it plainly, it is because I lost my red flag, but that is exactly what I want.

They will work hard so that the hotel rooms and front desk will improve efficiency. "

Such a sense of competition enables employees to have enough sense of honor in their work.

It is everyone's job to win honor for the team.

On the other hand, a passion for work will naturally be more efficient, especially for hotels that already have normative work.

To improve the executive ability of employees, it is not a good way to rely on certain measures of the enterprise to enable employees to interact with guests at the first time and let employees know whether their work is meaningful and whether they can be recognized by others.

"Executive ability is very important for guests' feelings. We should let employees know their guests' evaluation at the first time and supervise their efficiency."

Wu Hai said.

Orange Hotel is about to set up a system. When guest enters room number and password, there will be a Orange Hotel page. Besides some city information, there will be photos and comments of relevant service staff.

For example, there will be a picture of Wu Hai, next to it is a line of words "Hello!"

Just now I was the receptionist for you. Are you satisfied? "

There will be satisfaction and evaluation on the bottom of the word, as well as the reasons. There will also be detailed information about the waiter's sheets, cleaning and so on. At the same time, there will be photos and evaluations of the waiter.

Wu Hai is very confident in such a system, "because the guest is to evaluate the waiter online, so generally there will be no psychological pressure, such an evaluation is the most objective.

The employees of the company will also see the guests' comments at the first time, which will improve their efficiency and quality.

If there are problems, managers will also urge their subordinates to solve them at the first time, and their execution will be enhanced.

"I just want to pplant this sense of honor into the hearts of the staff and become the belief and spiritual strength of every employee.

With such a high sense of honor, they will treat and carry out every task with a high degree of responsibility.

"People are all concerned. I create a good working atmosphere for my employees, and develop their working skills. Although the cost is high, they can effectively improve their executive ability."

To a certain extent, the efficient execution of employees can not rely solely on spontaneous formation. We must make certain guidance in training.

Orange Hotel is usually located in first tier cities and tourist cities, so foreign guests often come in.

However, the front line attendants of hotels do not have a high degree of education. When meeting foreign guests, they often have obstacles in language communication. How can we talk about effective execution?

For this reason, Wu Hai specially invited a lecturer for the receptionist to speak three to four English lessons a week at each store, then regular examinations and graded them according to their examination results.

A simple reception work, Wu Hai is divided into five levels, and the level of division will be adjusted according to performance at any time.

"If the employee is good at foreign language, she will have an advantage over others when she receives foreign guests. Her front desk is naturally high."

Wu Hai believes that such a meticulous classification will foster a sense of competition among employees. Although he will not punish employees with low grades, "no one has self-esteem, and he will not feel bad if he looks at the people around him for excellence and rewards all day long."

This classification will obviously make employees more objective in training, and will be more motivated to work.

Orange Hotel's current English training is very popular with employees. "I believe we all know the company's good intentions. As long as we are good at English, even if we leave the company later, this is their advantage."

Training is related to the work ability and efficiency of employees, and the effective implementation ability is closely related to the interests of enterprises. Wu Hai said that the training of enterprises must adhere to their actual conditions, rather than blindly looking for a person to encourage morale.

Managers need to understand the needs of employees and plan their training at a regular level.