The Price Of The Shoe Is Not All &Nbsp, And The Customer Must Pay For The Pfer.

The provincial consumers' committee said that the price of goods has already included the distribution cost, and then the collection fee is a duplicate charge, and consumers can refuse to pay.

It is difficult to pick up a pair of satisfactory shoes, but the salesperson said that the shoes were not 36 yards, and the whole area of Sichuan was no longer available, so they had to pfer goods from other provinces and cities, but 20 yuan had to produce their own freight.

Recently, Miss Yang met with something that she could not conceive of.

Should the money come out of her?

Is that reasonable?

Complaints from the public:

Shoes with extra price

It has been selling locally.

In March, the temperature gradually increased, and the beauties on the street began to change into spring clothes.

Miss Yang is no exception. She plans to buy a pair of lightweight shoes for cumbersome boots.

After seeing many brands, Miss Yang finally saw a pair of FED round headed bow tie shoes in a shopping mall near Chunxi Road.

In one attempt, she found that 37 yards of shoes were a little big on her feet. She asked the salesman to bring her a pair of 36 yards.

"But the salesman said he was out of stock, and the whole area of Sichuan was gone."

The salesperson told Miss Yang that the shoes were sold well, and that they were out of stock, and only had to wait for a week to save the market.

Because she really likes this style, Miss Yang agrees to make payment first.

But when Miss Yang paid the money in advance, the salesman added that the cost of the shipment would require miss yang to pay the bill, which was 20 yuan.

Then Miss Yang wondered: "is the cost not included in the product price?"

Is there no logistics channel for businesses?

If this is the case, is it necessary to give extra freight, rent and labor cost for later purchases?

But the salesman insisted that it was the company's regulation that all freight charges for outward shipment were paid by the customers themselves, and this is almost the general rule of all footwear businesses.

In desperation, Miss Yang had to pay the shoes first and wait for the shoes to be adjusted.

But just a few days later, Miss Yang found that the 36 yards of shoes she had waited for was sold in the FED counter of another shopping mall.

"Do not ask well, ask a question to know that they always have.

That being the case, why did the salesman of the first store say that there was no local pportation and that I would have to collect my freight?

With all sorts of doubts, Miss Yang called the hotline yesterday, trying to figure out whether such a "common practice" has infringed on her rights and interests.

Reporter survey:

You need to add freight to your shoes.

Clothes are out of tune and no money is collected.

After receiving Miss Yang's call, the reporter went to various shopping malls in the city to investigate.

The reporter first came to a large department store on the road to the capital.

On the first floor, most of the shopping malls in the mall say that consumers need to pay a certain postage for their shoes. Only a few businessmen say that if they purchase 40 percent off or 40 percent off of the shoes, they will be free of freight.

And freight rates are different, according to footwear from 20 yuan to 50 yuan.

As for whether there is a "disguised increase" in freight rates, the explanations of salesmen basically say that this is the company's stipulation. The freight is a single to one express fee, and no profit has been made.

Subsequently, the reporter went up to the two floor women's clothing department.

Quite different from the first floor, almost all clothing brands here say that even if the goods are pferred, they will not charge consumers any fees.

Reporters also came to other department stores, the situation is basically the same, that is, the "freight collect" common practice among footwear businesses, but clothing businesses do not.

The committee said:

The price of goods has already included the cost of distribution.

No more shipment.

In order to find out whether the legal rights and interests of consumers were infringed, the reporter called the FED headquarters in Jiaxing, Zhejiang.

The customer service officer, Miss Fu, admitted that the fee for the collection and delivery of the external shipment had been established since the establishment of their company.

But when the reporter asked whether there was a relevant basis, Miss Fu said it was not very clear, while the other responsible persons were in a meeting and could not answer the reporters.

Later, the reporter called the Sichuan Provincial Committee on consumer rights and interests, and Li Xiaobin, director of the complaints department, said that the extra charge for the business was unreasonable.

He believes that the price of goods has already included the cost of goods distribution, and if there is still freight, there will be a repeat charge, which is a disguised increase, unless the merchant can produce proof that freight is an additional cost.

In addition, if local consumers are told that the local consumers do not need to pay extra fees, they are more likely to cheat consumers.

Li Xiaobin suggested that consumers should consult with merchants first. If they fail to negotiate, they can complain to the nearby Consumers Association.

Yesterday, Miss Yang has complained to "12315".