Shijiazhuang Consumers Complain About Leather Shoes

In the first quarter of this year, the city consumers' Association received 686 complaints from consumers, 679 pieces were resolved, the resolution rate was 99%, so that consumers were free from economic losses of 983 thousand and 200 yuan, and 11 cases were punished by administrative organs after the case was provided, and the amount of penalty was 50 thousand yuan.

Among them, daily consumer goods, telecommunications services, beauty salons have become the focus of consumer complaints.

The complaint analysis data provided by the City Consumers Association showed that in the first quarter, the consumers complained about the largest proportion of daily merchandise complaints in our city, of which the quality complaints accounted for the overwhelming majority, while the complaints about clothing shoes and hats in department stores were still the focus of the problem, there were 105.

The main problems of consumers are broken clothing, broken wires, breakage, fading, shrinkage, pilling and so on. Footwear products such as glue, line, bottom, cross section, decolorization, etc., are not clear about the material and grade of the products, and the merchants do not fulfill the "three package" responsibility. They refuse to return the goods on the grounds that consumers are not used normally because of the quality problems.

Because consumers lack professional knowledge of commodity quality in the purchase process, they can only listen to the publicity of the operators, virtually giving their right to know the discount.

However, because the country does not have the corresponding "Three Guarantees" regulations, consumers can only solve the consumer disputes according to the promises of the manufacturers or sellers.

At the same time, there are many complaints from telecommunications.

The main problem is that telecommunication service charges are opaque, inaccurate accounting, SMS traps are set up, network signals are unstable, and customers are allowed to open packages or other value-added services.