Foreign Trade Documentary Analysis: Pay Attention To Details

In the process of merchandising, we should be "earnest" and "take one more step".

Do "serious"

1., clarify the necessity of "earnest".

Today's work is the result of tomorrow. The previous months' work will bring the current order.

Every inquiry received by the company is the result of a large amount of advertising and investment by the company. It is a waste of company resources to not follow up carefully.

2. fully familiar with the company's products, quotation, sample preparation, order approval, production, quality inspection, inspection and shipment process.

This is the basis for providing professional services to customers.

3. clear the day's work every day when you go to work.

Ensure that the most important and urgent tasks are accomplished.

4. use formal business letter format and company's signature in all daily communication with customers.

It is also not allowed to have a sentence reply (completely without the format of business letters).

5. reply at the first time when receiving the customer letter.

If you cannot give a definite reply, send a confirmation letter of "letter receipt" and confirm that you can provide the customer with a definite reply time.

That is to ensure two-way communication.

6. at least the number of samples to satisfy customers (up to three times).

Communicate with customers as many details as possible to ensure that the samples produced are one-time and satisfactory to customers.

This will greatly increase the possibility of placing orders, speed up the order time and reduce the cost of sample production.

A full understanding of the product will help you to provide customers with more satisfactory service.

7. after the completion of the sample, the business personnel must keep a set of samples exactly the same as those supplied to the customer and keep them intact and intact.

8. commitment to customers must be fully realized.

When there is uncertainty, ask the subordinate directly for advice and confirm it to the customer, so as to ensure the realization of every commitment.

And communicate with superiors about the causes of the results.

9. understand the order production scheduling and follow up the quality of the order products regularly.

10. companies only have "us" without them.

All the problems raised by customers are company's own problems.

We need to solve problems or solve problems with customers.

Don't turn problems into complaints, or put them aside.

Taking the initiative to solve it will not be so difficult as it is imagined.

And practice tells us that the most troublesome customers will be the most loyal customers.

11., basic business must be understood.