Effective Communication

　　 A person who conveys facts, opinions and intentions to others is called Communicate (Communication) no matter whether the facts are stated, the opinions expressed or the intentions expressed are all affecting the other's thinking, so the origin of communication is Reflection The interaction is opinion. Communication 。

The word source of Communication is the Latin character communis (common) and the communicatus (exchange with others) two characters, means exchanging common things between the two sides.

Listening, speaking, writing and watching are the most commonly used means of communication.

The so-called "communication" is not an order, nor a sermon or monologue. Just like the speech at this time is only my personal instruction, so it is not communication. In the past, college students had to be very careful when they dozed off in class. But now, as long as students do not put their feet on the desk, professors often do not interfere with other things.

There was a master's degree student at Zhongshan University. Once in class, when the professor wrote on the blackboard, the student peeled peanuts, and the sound of peeling peanuts was too loud, which had interfered with the professor's teaching. But the professor didn't use the tone of command to prohibit the students' self-esteem. He was afraid to hurt the self-esteem of the students. He just told the classmate politely that the sound of peeling peanuts made me feel very nervous, and it also affected other students' classes. I wonder if I can change the pudding or cake next time, because there is no sound in that way. The whole class burst into laughter, and the student was very embarrassed. No one dared to eat in class any more.

This example tells us that communication is not command, sermon or monologue, but it carries out multiple ways.

Speaking, asking, listening, reading and writing are means of communication. Everyone will use these means. Therefore, we often neglect our in-depth research and improvement of motivation because we will use it every day.

For example, onion, garlic, sauce, vinegar, salt, sugar and wine are seasoning products for cooking, and everyone can use them, but not everyone knows how to use them effectively.

What is effective communication?

Effective communication must be answered by the other person. For example, residents in the community communicate and beautify the theme of the community. The response to effective communication is that all the debris accumulated on the front and balcony of the community is cleared away, and the flowers and trees that are bright green, green and ancient are replaced with no disgusting disorder. Therefore, effective communication must produce the expected response besides the exchange of ideas.

The concept of communication

Communication (Transaction) represents one party giving something to the other and gets a response. Eric Bourne (EricBerne) notes two that when a person's different self states communicate with another's ego state, they begin to use the concept of communication. Communication can be divided into three types (excerpts from ThomasOhlssoned., 1996):

(1) complementary communication (ComplementaryTransaction)

The principle of complementary communication is that as long as communication is complementary, dialogues will continue, or until you do not want to make any effort to maintain this topic. This is the first communication principle of TA.

(two) interlaced communication (CrossedTransaction)

Staggered communication is when communication is interrupted or interlaced, communication will stop (usually temporary), followed by new or different communication. This is the second communication principle. Most of the interlaced communication is not good because it is actually a communication block. But staggered communication is sometimes useful. Sometimes people may be affected by an ineffective complementary communication mode. Actually, they can have different choices and change their state of self, or lead to another state of self, that is, to communicate with each other. When they find that they can use all their self-state, the possibility of meaningful communication with others increases.

(three) hidden communication (UlteriorTransaction)

Unlike complementary communication and interlaced communication, hidden communication usually involves more than two self states, conveying an open, social level message and another hidden, psychological level message. It can be dual (four self states) or angular (three self states).

The above three communication rules are: the result of communication is determined by the content of the psychological level, rather than the oral social level information.

Messages at the psychological level are often expressed in non spoken forms such as gestures, expressions, postures or intonation. Hidden messages do not mean dishonesty (such as humour is often achieved by hidden communication).