Leather Shoes Repair Lost Consumers Claim

A pair of cool leather shoes broke down, but they haven't been repaired in two weeks. After investigation by the Consumer Council, it turned out that the bad management of the shoe store resulted in the loss of the goods. Recently, the Gulin County Council successfully mediate a dispute caused by leather shoes repair.

In August 26th, the Gulin County Consumer Council received a complaint from Liu, a customer who lives in Binhe Road. It said that in August 4th, it bought a pair of shoes at a brand shoe store in Sheng Lin Street, Gulin County, at a price of 166 yuan. leather shoes In less than 4 days, shoes and heels were damaged, and shoes were sent back to the shoe shop for repair. But dealers continued to delay and prevaricate for various reasons. On the 25 day, the consumer Liu came to the shoe store again for compensation, and was refused by the store. Liu was angry but complained to the Gulin County Consumer Council.

After receiving the complaint, the Gulin County Consumer Council attached great importance to it and immediately organized the staff to investigate it. After investigation, the consumer Liu reflected the truth: because of the quality problems of the shoe shoes purchased by the brand shoe store, Liu sent the shoes to the shoes in August 9th. shoes Shop repair. But because of the negligence of the shoe shop, the leather shoes that had been repaired were missing. Shop owner Tam so blamed employees, on the 25 day when consumers Liu came to the shoe store again, because the mood was bad, the two sides had a verbal conflict.

After mediation by the Gulin County Council, Shoe store Tam Tam realized the fault and agreed to refund the total amount of 166 yuan to the consumer, and expressed regret to the consumer Liu. Liu accepted the apology from Tan and thanked the staff of the CC.