Online Shop Management To Teach You 9 Tips.
1, find the purchase information related to your product at the first time and contact with the purchaser timely.
Business opportunity
No waiting, there are always many suitable information for you.
There will always be someone who will cooperate with you.
Don't lose confidence in the one or two phone failure.
In order to communicate with customers in a timely manner, because everyone has such a feeling that some customers often want something more urgent. If you don't have the first contact with him, he may go to another house.
2, product release should be skilled: a shop product recommendation is often the first thing customers see. Those uploaded products must be equipped with good pictures. A good packaging picture is also the most attractive place. A good picture can let everyone have a good interest in your brand or product. A good picture can give you a desire to understand your product in detail. A good picture can give you the opportunity to sell your product.
3, treat every one.
Customer
All the same, let the customers feel you.
Shop
Formal attention to customers.
Patiently answer the questions of the consultant, and make sure you use polite and respectful tone when replying.
4, we must have a thorough understanding of the products of our company. If we are unable to answer the questions even if we are faced with customer enquiries, then you needn't say that you have done the list. If you haven't grasped the most basic knowledge, how can you answer the customer's questions in time?
5, improve and customer
Communicate
Skills: This is a university question. In short, don't be too eager to make progress, let your customers feel your professionality, sincerity, and feel your strength.
6, pay attention to the telephone return visit: to the intended customers regular or irregular telephone tracking, but the above must grasp the yardstick, too many people will be annoyed, if not tracking, customers will forget you.
7, do a good job of online conversation, line tracking in time, do not let go of every opportunity, need to send a person to visit must arrive in time, so as not to miss the opportunity.
We must do a good job of combining online and offline, and strive to improve the turnover rate of customers.
8, eager to help other people's help, so that you can improve your reputation in the forum, get people's trust and goodwill.
I always believe this sentence, helping others while helping themselves.
9, often in the forum activities to improve personal popularity, your reputation is high, then natural people will pay attention to your products, all known in the world, then there will be customers to find the door.
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