Some Tips For Telephone Interviews

Skill two, volume and speed should be coordinated. When people meet people, there will be so-called magnetic fields.

Skills three, distinguish the image of the caller, enhance mutual interaction, from the other side's intonation, you can easily distinguish the image of the caller. The person who speaks fast is the visual type. The person who speaks at a moderate speed is the auditory type, while the slow speaking person is the feeling type person. The business man can give the other party proper advice after judging the shape.

Skill four, indicating that it will not take up too much time. Simply explain, "do you have two minutes to delay?"

In order to make the other person willing to continue the call, my most common method is to ask the other party to give me two minutes, and when the average person hears for two minutes, usually it will appear for two minutes, just listen to the good idea.

In fact, do you really only talk for two minutes?

It depends on personal skills.

Skill five, tone and intonation should be consistent. On the phone, the opening speech is usually Mandarin pronunciation, but if the response of the other person is in Taiwanese, I will immediately turn to Taiwan to speak with the other side. Sometimes, the alternation between Chinese and Taiwanese is also a way to narrow the distance between the two sides. The main purpose is to "stand in the same magnetic field with the other side".

Skill six, making good use of the opening speech of the telephone can make the other person willing to chat with the business people more. Therefore, apart from "two minutes' delay, what should be said next becomes very important.

Skill seven, make good use of the skills of suspension and reservation. What is a pause?

When business people need to give each other time and place, they can use pause skills.

For example, when you ask the other person, "do you like morning or afternoon?"

After that, just pause for a while, let the other person answer, and make good use of the skills of suspension, which will give the opposite party a sense of respect.

As for reservations, it is used in the way that business personnel are inconvenient to explain or encounter difficult answers on the phone. For example, when the other side asks the salesperson to explain the rate in the phone, the salesperson can tell the other person: "when we meet and talk to you face to face, it is clear to you."

Skill eight, keep your body straight, stand up or shut your eyes. If you make twenty calls a day, you can't sit still all the time.

If you try to straighten your body up or speak, you can see that your voice will become active and the effect will be better: sometimes you can close your eyes and speak, so that you will not be affected by the external environment.

Tips nine

May as well use: "ask you a simple question", "can you talk more about it, why do you have such an idea?"

Encourage customers to continue talking.

Skill ten, instant reverse immediate reversal is immediately followed by the customer's words. For example, when the customer says, "I have bought a lot of insurance", I might as well follow his words: "I just know that you buy a lot of insurance to make this call."

When the customer says, "I am a client of your company", I may as well continue. "I know you are us.

Skills eleven, repeatedly emphasize your own judgement, make your own decisions, in order to allow customers to promise to meet you, on the phone stressed "make your own decisions", "all by your own judgement" and other sentences, so that customers feel that the business personnel are textured, and will not be entangled, so as to improve the probability of visiting.

Skill twelve, emphasize the function or uniqueness of the product. This product is very special. You must talk face to face, so that you can fully understand... In the conversation, emphasize the product is very special, plus "make your own decision", so that the customer is willing to give you his valuable time, remember never to speak too complicated or use too many professional terminology, so that customers lose interest in meeting.

Skill thirteen, give two choices one question and opportunity two choose one way can help the other party to make the choice, at the same time also speeds up the other party and the business personnel's meeting speed, for example, "morning or afternoon visit", "Wednesday or Thursday meet" and other questions, are two election one way.

Tip fourteen, prepare for the next opening. When we are at the end of the session, don't forget to say to the other person, "thank you for your time," or tell the other person: "it's a great honor to meet you."

A good conclusion will help prepare for the next opening.