Telemarketing Skills

Telemarketing is not about picking up the phone to chat, even though, since the purpose of the call is

Skill 1

Let yourself be in a smiling state and speak with a smile. Your voice will also convey a pleasant feeling. Listening naturally becomes affinity in the customers' ears, so that every phone can keep the best texture and help you enter the other's space and time.

Tip two

When the volume and speed are coordinated, when people meet with people, there will be so-called "magnetic field". Of course, there is a telephone magnetic field in the telephone. Once the business personnel are in agreement with the customer's magnetic field, the conversation will be much smoother.

In order to understand the phone magnetic field of the other person, it is suggested that at the beginning of the conversation, moderate volume and speed should be taken to identify the characteristics of the other person, then adjust their volume and speed to make the customer think you are the same as him.

Tip three

Distinguish the voice of the caller and enhance mutual interaction. From the other side's intonation, we can simply distinguish the image of the caller. The person with fast speech is the visual type. The person with the medium speed of speaking is the auditory type, and the slow speaking person is the feeling type person. The business personnel can give the other side "appropriate suggestions" after the discriminating form.

Tip four

It does not take too much time to say that "two minutes of delay is good for you." in order to make the other person willing to continue the call, my most common method is to ask the other party to give me two minutes, but when the average person hears for two minutes, he usually appears the idea of "just listen for two minutes in any case."

In fact, do you really speak for only two minutes? It depends on your own skills.

Skills five tone and tone should be consistent.

On the phone, the opening speech is usually Mandarin, but if the response of the other person is in Taiwanese, I will immediately turn to Taiwan to speak with the other side. Sometimes, the alternation of country and Taiwanese is also a way to narrow the distance between the two sides. The main purpose is to "stand in the same magnetic field with the other side".

Skills six make good use of telephone opening remarks.

Good introductory remarks can make the other person more willing to talk with the business people. Therefore, apart from "two minutes' delay, what should be said next becomes very important. How do you want to know more about the other person's thoughts?"

Skill seven good use of suspension and retention techniques

What is a pause? When a business person needs the other party to give a time or place, he can use the pause technique.

For example, when you ask the other person, "do you like morning or afternoon?" then stop for a while and let the other person answer. Using the skills of pause effectively will give the opposite party a sense of respect.

As for reservations, it is used in the way that business personnel are inconvenient to explain or encounter difficult questions on the phone. For example, when the other side asks the salesperson to explain the rate in the phone, the business person can tell the other person: "when we meet and talk to you face to face, it is clear to you."

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Tip eight. Be upright, stand up or close your eyes.

If you make twenty calls a day, you can't sit still all the time! Try to straighten your body up or speak, you can see that your voice will become active and the effect will be better: sometimes you may shut your eyes and speak, so that you will not be affected by the external environment.

Tip nine use open-ended questions to ask questions.

Asking customers questions, on the one hand, can lengthen the conversation time, and more importantly, understand the true idea of the customer, help the salesperson to make a judgement.

May I use "ask you a simple question", "can you talk more about it and why?" and encourage customers to continue.

Skill ten instant reversal

Instant reversal is immediately followed by customers' words. For example, when customers say, "I have bought a lot of insurance", I might as well follow his words: "I just know that you buy a lot of insurance before you make the call.

When the customer said, "I am a client of your company", I might as well continue to "call you" as I know you are a good customer of our company.

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Skill eleven emphasize your own judgement and make your own decisions.

In order to let the customer promise to meet you, the phone emphasizes "making your own decisions" and "judging all by yourself". It can make the customers feel that the business people are textured and will not be entangled with each other, so as to improve the probability of visiting.

Skill twelve emphasizes the function or uniqueness of products.

"This product is very special. You have to talk face to face, so that you can fully understand..." during the conversation, we emphasize that the product is very special, plus "make your own decisions", so that customers are willing to give you his valuable time. Remember never to speak too complicated or use too many professional terminology to let customers lose interest in meeting.

Skill thirteen give two options and opportunities.

Two choosing one way can help the other person make a choice, and at the same time, speed up the meeting between the other person and the business people, such as "morning or afternoon visit", "Wednesday or Thursday meeting" and other questions, all of which are two choices.

Tip fourteen prepare for the next opening.

When we are done at any end, don't forget to say to the other person, "thank you for your time," or tell the other person, "it's a great honor to meet you."

A good conclusion will help prepare for the next opening.