Basic Knowledge Of Business Etiquette

Greeting and sending is social interaction.

(1) the foreign and overseas guests who come to visit, negotiate business and attend the meeting should first know the arrival times and flights of the other party, and arrange to meet with the guests who have the same identity and duty.

If for some reason, the owner of the corresponding status can not go, the host who is going to greet him should give polite explanation to the guest.

(two) the host arrives at the station and the airport to greet the guests. He should arrive in advance and wait for the guests to arrive. He must not be late to keep the guests waiting.

When guests see someone coming to greet them, they will feel very happy inside. If they welcome late, they will leave a shadow in their hearts. No matter how to explain it later, they will not be able to dispel the impression of neglect of duty and untrustworthy reputation.

(three) after receiving a guest, you should first greet "all the way hard", "welcome to our beautiful city", "welcome to our company" and so on.

Then introduce yourself to the other person. If you have a business card, you can send it to the other person.

Pay attention to the etiquette of sending cards.

1, when you exchange business cards with the elders and respecting people, your hands can be handed over and your body can lean forward slightly.

When you want to get your business card, you can say in your request: "if you are convenient, can you leave a card for me?"

2, as a business card holder, after receiving your business card, you should look at it carefully. Don't look at it or put it in your pocket. Don't throw it on the table.

(four) to greet guests should prepare pportation for their guests ahead of time. Don't wait for the guests to arrive. Then they will rush to prepare for pportation.

(five) the host should prepare the accommodation for the guests ahead of time, help the guests to complete all the procedures and bring the guests into the room, while introducing the services and facilities to the guests, giving the activity plans and schedules to the guests, and presenting the prepared maps or tourist maps, historical sites, etc. to the guests.

(six) when the guest is sent to the place of residence, the owner should not leave immediately. He should stay with the guests for a short stay, talk enthusiastically, and make the guests satisfied with the content of the conversation, such as the background materials for guests' participation in activities, local customs, natural landscapes, special products and prices.

Considering that the guest is too tired to travel all the time, the host should not stay long enough to let the guests rest early.

Tell the guest about the time, place and way of the next contact when you break up.

Two, reception etiquette

Attention should be paid to the following points.

(1) when the person in charge is not there, he must clearly tell the person in charge where he has gone, and when to return to his unit.

Ask the guest to leave the phone number and address, make sure that the guest comes to the unit again, or is the person in charge of our company going to the other unit.

(two) when our guests arrive, our responsible person can not immediately receive interviews for various reasons. We must explain the reason for waiting and the waiting time to the guests. If the guests are willing to wait, they should provide drinks and magazines to the guests. If possible, they should change drinks for the guests.

(three) the receptionist should guide the guest to his destination, and he should have the correct guiding method and guiding posture.

1, the guidance method in the corridor.

The receptionist paces the guests two or three steps before the guests walk inside.

2. The way to guide the stairs.

When guiding guests to go upstairs, the guests should be allowed to walk in front. The receptionist is walking behind. If they are going downstairs, they should be in front of the receptionist. When the guests are coming up and down the stairs, the receptionist should pay attention to the safety of the guests.

3, the guidance method in the elevator.

When guiding the guest to take the elevator, the receptionist first enters the elevator, and when the guest closes the elevator door after entering, when the arrival arrives, the receptionist will press the "open" button to let the guest get out of the elevator first.

4, the guidance method in the living room.

When the guest walks into the living room, the receptionist uses his hand to instruct the guest to sit down and see the guest sit down before he can nod his head and leave.

If the guest is seated by mistake, the guest should be seated in the upper seat (usually the one near the door is the lower seat).

(four) sincere tea.

Our people are used to entertain guests with tea. When we entertain distinguished guests, we should pay special attention to tea sets. There are many rules for pouring tea, and there are many tea delivery.

Three, riding etiquette

(1) a car.

1. The seating of a car, if the driver is driving, is the first row on the right side, and the second on the left side.

Seat again, take the right rear, front row in the middle is the last seat.

2, if the driver himself drives, the right side of the driver's seat is the first, the rear row is the right side, the left side is the second, then the middle row is the last seat, the front row middle seat is not suitable to arrange the guests again.

3, when the driver and his wife are driving, the master and his wife will sit in the front seat. The guests and their husband will sit in the back seat. The man should serve his wife. He should open the door so that the wife can get on the train first and then get on the train again.

4, if the master and his wife carry the car of their friends and their wives, they should invite their friends to sit in the front seat, the ladies in the back seat, or let the friends and the couple sit in the front seat.

5, the owner himself driving, only one person sitting, should sit next to the owner.

If you sit down with many people, the guest who takes the front seat after getting off the train should sit in the front seat. This etiquette is most careless.

6, ladies should not enter the car first, nor climb into the car.

It is necessary to stand on the edge of the seat first, lower the body, let the buttocks sit on the seat, and put the legs together into the car, so that the knees must be kept in a combined position.

(two) jeep

Whether the driver or the driver should drive the jeep, the jeep should be right in front row, the rear row on the right side, and the left in the rear row.

When you get on the train, the lower row will get on the train first and the front row respecting the rear.

When you get off, the front row guests first and the back row guests get off.

(three) station wagon

When we receive group guests, we usually use the wagon to pick up the guests.

The first row of the driver's seat is the front row, and the rear row is small.

The seats should be diminishing on the right side to the left side of each row.

Four, gift etiquette

In the increasingly developed economy today, the distance between people is gradually shortened, and the contact is getting wider and wider. There are more and more activities to welcome and celebrate, and the opportunity to give gifts also increases.

But how to choose suitable gifts is a puzzling question for everyone.

Understanding gift giving skills can not only achieve generous and decent results, but also enhance mutual affection.

Taboo taboo

1, the choice of gifts, you want to like, you do not like yourself, how can others like it?

2, in order to avoid the embarrassing situation of choosing the same gift for the same person in a few years, it is better to make a record when giving gifts every year.

3, never send the gift you received before, or throw it away. Don't assume that people don't know that the person who gives you the gift will pay attention to whether you have used the things he sent.

4, do not ask directly what kind of gifts the other person likes. On the one hand, what he asks for will lead to you.

If you exceed the budget, on the other hand, if you buy it according to his meaning, you may have this situation: "ah, I have seen a bigger one. Is it better to be bigger?"

5, avoid sending something that will stimulate other people's feelings.

6, do not plan to change people's tastes and habits with your gifts.

7, we must consider accepting the position, age and sex of the gifts.

8, even if you are more affluent, giving gifts to ordinary friends should not be too much, and sending some souvenir gifts is better.

If you give a gift to a friend's son is more expensive than a gift from his parents, this will naturally cause his parents' displeasure, and at the same time make the two gifts meaningless.

Accept a beautiful gift that you know your friend can't afford, and your heart will be very upset. Therefore, the gift giver should be more willing to accept it within the scope of his ability.

9, remember that apart from the price tag and the bag in the shop, no matter how expensive the gift itself is, it is best to wrap it in wrapping paper. Sometimes the tiny place can show the intention of the gift giver.

10, consider whether recipients can use your gifts in daily life.