13 Tips Must Be Learned.
One
press for money
It should be straightforward.
Money raising is not a shameful thing, and there is no witty saying. The most effective way is to say something directly, never say sorry or beat around the bush.
2. identify the causes of the arrears before taking action.
Whether it is negligence or dissatisfaction with the product, whether it is tight or intentional, should adopt different account collection strategies according to different situations.
3. find the initial contact directly.
Never let customers push each other around.
4. don't make excesses.
When the money was repressed, he felt angry and tried to vent his anger and even make excesses.
Once the skins are torn off, customers may be able to get on with it. It will become increasingly difficult to collect money.
5. don't be afraid of losing money.
Customer
。
It is natural to pay at maturity.
Fear of reminders causing customers displeasure or losing customers will only make customers insatiable and encourage such bad habits.
In fact, as long as skills are applied properly, receivables can be used as an opportunity to communicate with customers.
Of course, if the client insists on not paying the bill, will it be a big deal to lose the customer?
6., make prompt decisions to suspend supply, especially against the threat of "no payment without payment", otherwise it will only get deeper and deeper.
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7. the collection time is very important and adhere to the principle of "regular collection".
The longer the time dragged, the harder it was to recover.
The study of institutions specially charged for collecting foreign funds shows that the difficulty of collecting accounts depends on the age of accounts rather than the amount of accounts. Only 2 of the arrears of more than 20% years can be recovered, and 80% of the debts within 2 years can be recovered.
8. one of the biggest blunders is to ask for a partial payment.
Experience has proved that full payment should be required. Even though it is better to get a point than not to get it at all, it is better to recover more.
9. competitive
Collection strategy
。
As long as the client is still open, he must pay the supplier.
If you do not receive the money, he will fix it on someone else.
Suppliers who get priority payment opportunities are usually those who maintain long-term good business relationship and personal relationship with customers, because no one wants to make friends with their friends.
10. collecting money must be "vigorous" and must be pursued in a spirit of pursuit.
From the practice, I explored the strategy of "three close" for debtors (business parties, directors in charge and financial supervisors), that is, keeping close to the office, following the toilet behind the dinner, and following closely on the way home from work.
Although some of them are too excessive, they have to do it.
11., the collection should be flexible.
From the moral point of view, the debt owed to others is apologetic and deserves to be treated by the concierge.
However, many debt paying units, some of you have an old face, some do not pay attention to you, some do not even allow you to enter the door! The debt collector will have to condescend at this time, use the military plan, attack the heart, say good words, warm words, compensate for a sincere smile, to the "three kinds of people" to implement "emotional investment", sincere, to fight for gold and stone.
12., receivables should be "tenacity".
Collecting arrears is a long and arduous business. The collectors have to have a strong will, even if others ignore you like a beggar, and you must endure humiliation and stick to their positions.
Escape from the battle will be wasted.
See a ray of dawn, never let go of opportunities, and learn to complain, not sympathize with each other, on the contrary, let the other party sympathize.
13. turn to professional receivables or appeal to law.
There are always some swindlers and unreasonable customers who are not willing to repay their debts. Reasoning with them is like casting pearls before swine. Taking normal receivables is often difficult to achieve, while some very irregular or even ingenious ways of charging accounts.
Therefore, when the payment is difficult, you can ask those professional accounts receivables with special receivables and rich experience to collect the accounts.
If this law is still not effective, the only alternative is to resort directly to the law.
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