Complete Manual Of Professional Etiquette

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(1) dress etiquette

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Be dressed in

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The following basic principles are worth noting:

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1. suits must be cut and fitted, with traditional colors and high quality materials.

Two of the three suits, shirts and neckties must be plain.

White cotton shirts are always the most appropriate choice for executives. Socks must be darker than trousers.

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2. the length of the tie must touch the buckle.

Short sleeved shirts are only suitable for salesmen.

The sleeves of the shirt should be about one centimeter longer than the suit when the two hands are stretched.

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3. before leaving the house every morning, you can spend one minute in front of the mirror.

In this minute, think about the people you want to see today, their status, and the importance to you or your company, and look at the suit and tie you wear in the mirror.

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Modern women are mostly career women. Office dressing should basically be generous and appropriate, embodying the professional quality of professional women.

"Clothing language" silently explains your industry and your professional attitude, which directly affects your image in other people's mind and affects others' attitude towards you.

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1. the safest dressing is a professional suit.

Choose a short coat that fits well, with skirt or trousers.

Shirt is easy to choose and coat is harmonious and natural, do not exaggerate.

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2. pay special attention to wearing short stockings only when wearing long trousers.

Many women do not pay attention to this, like wearing skirts or shorts with short stockings, in fact, this kind of collocation is very indecent.

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3. the best shoes are high heels or medium and high heels, because the leather shoes with them can make women more graceful.

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4. summer is best not to wear toe sandals, but also not suitable for wearing cold in the office, easy to give people the feeling of laziness.

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5. dress colors should not be too exaggerated.

Black is a good match for clothes, but it's easy to feel dull and dull if you don't use it well.

Therefore, we must combine with other colors skillfully to match the solemn and fashionable effect.

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6. young women can also choose colorful clothes. If they have designs, they will strive for simplicity.

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7. the adorned articles should not interfere with the work.

Jewelry worn at work should avoid being too beautiful or flashing. Too long a pendant is not appropriate.

The choice of earrings should also be fixed on the ear. If your jewelry is working, it will make a sound. In order not to affect other people's work emotions, they should be removed immediately.

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8. in addition, it is also a reminder to be good at using scarves or cashmere scarves to make your dresses more fashionable.

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(two) social etiquette

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When delivering your business card, you use two thumbs and forefinger to hold the business card, so that the text faces the other side. When you pick up your business card, you should use both hands, and read the contents carefully.

If you talk with your partner next time, don't put away your business card, you should put it on the table, and promise not to be pressed by anything else, which will make the other person feel that you value him very much.

When attending a meeting, you should exchange business cards before or after the meeting, and do not exchange cards with others without permission.

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The etiquette introduced is generous in behavior.

The principle of introduction is to introduce a low grade to a high rank; introduce the young to the senior, introduce the unmarried to married, introduce the male to the female, introduce the native to the foreigner.

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A pleasant handshake is firm and forceful. This can reflect your confidence and enthusiasm, but it should not be too forceful and not too long for a few seconds.

If your hand is dirty or cool or you have water and sweat, it is not appropriate to shake hands with a person, as long as it is possible to explain the reason why you do not shake hands.

Ladies should shake hands with each other and do not wear gloves to shake hands.

Also, don't shake hands with others when chewing gum.

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(three) telephone etiquette

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When you answer the phone, you represent a company rather than an individual. It can truly reflect the personal qualities, attitude towards people and the overall level of the units in which the callers are located.

So we should not only be civilized and have a moderate tone, but also let the other person feel your smile.

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1. generally speaking, when people answer calls, many people start answering them first, which is very impolite.

You should pick up the microphone, articulate "hello", and then give your company name and department name.

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2. when you call, you need to be warm, clear and slow.

Telephone language should be accurate, concise and appropriate.

The tone should be moderate and the attitude to speak should be natural.

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3. when answering the phone, pay attention to answering promptly, be modest and clear and clear.

Don't forget that every important phone call has to make detailed telephone records, including the time to call, the telephone company and contacts, the content of the call, etc., so as to lay a good foundation for future business development.

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4. if you call the other person voluntarily, choose a good time to talk, and don't disturb the important work or rest of the other person.

The length of the call should be well controlled. Don't ignore the needs of the other party.

If the other side is not convenient to answer the phone at the time, be considerate of the other party, pick up the line in time, and wait for the right time to contact again.

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5. at the end of the call, it is very important to hang up the phone, but it is very difficult for many people in the workplace.

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(four) electronic etiquette

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E-mail, fax and mobile phones bring convenience to people, but also bring new problems in workplace etiquette.

Do you know the way to write e-mails and etiquette?

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Fax should include your contact information, date and page number.

Do not send a fax without permission. It will waste others' paper and occupy other people's lines.

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In many of today's companies, e-mail is full of jokes, junk mail and personal notes.

Remember, e-mail is a kind of professional letter, and there should be no serious content in professional letters.

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1., be careful to write every word, every sentence in E - mail.

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Because the law now stipulates that E - mail can also be used as legal evidence, so it is lawful to issue E - mail.

You must be careful when sending mail.

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2. mail messages should not be too long.

This will not attract the attention of others, nor will anyone else be interested in watching it.

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3. do not list each other's addresses at the end of the email.

Because the other person knows his address, doesn't need to write, and doesn't feel good about it.

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4. send additional files to consider whether the other side can read the document.

It gives people a sense of care and consideration and makes people aware of the importance of this document.