Good "Soldier" &Nbsp; How To Bring It Out.

Store manager plays a key role in daily work and life, just like a hamburger in a hamburger. brand The company, representing the company's image, is connected to a line of shop assistants, representing terminal voice. How to lead the whole situation depends on management. As the saying goes, after being a man and doing business, as a store manager of every brand store, how to do well "people" is simple, and the knowledge contained is not small.

A principled peacemaker.

Most of the staff in the shop are young girls. For a long time, some minor frictions are unavoidable whether they get along with each other or the competition mechanism of the reward system. These small contradictions say that it is not too small to deal with the problem. Over time, it is inevitable that there will be estrangement and confusion. This is the turn of the store manager to play a role.

"How to digest these contradictions well is really a great learning. In the first time of contradiction, no matter who is right or who is wrong, the way I deal with it is to "fight 50 boards" and make corresponding punishment. "But in the early days of recruiting talents, I will put the personal qualities and collective sense of honor of employees in the first place, and minimize the odds of conflicts," said Jin Lin, the manager of the weekly weaving shop.

In many cases, there are some unpleasantness between the shop assistants and the fact that their faces are not good enough to face each other. If the shop assistants are willing to choose to bypass the direct contradiction, and keep in mind with the store manager, this is the success of the manager's management, because only when there is full trust, will the clerk tell you something that is not easy to say to others, which is particularly treasured for the store manager.

In this regard, Yi Hui, SOGO Department store Chen Liyan, a shopkeeper, has a deep understanding. Once, in the store she was responsible for, two employees had a conflict in their performance. This is supposed to be a salesperson who sent text messages to a customer who was received by another salesperson. How the situation was identified in the performance, the two people were divided, though there was no indication on the surface. So the clerk who lost the customer took the initiative to find Chen Liyan's heart.

"Although this situation has nothing to lose for me personally, it will affect the percentage of their deducting income to the specific level of shopping guide. I will be very moved and pleased about their trust in me, but I will let her reflect on her own problems: why do customers not come to the shop as a shopping guide, but how much do they want to maintain? "Chen Liyan said," if you can be an old customer, you will only consume it, that is your greatest success. If you fail to do this, you have no communication with your customers. If we fail to do this, we can not say, "this is the customer I am looking for. The Commission should have my share". Next time this may happen to others, so we should first review ourselves instead of demanding others.

Through such adjustment and communication, contradictions can be easily resolved.

A humane sister {page_break}

It is not the contradiction that appears when the store manager needs to play a role. Shopowner An important step in daily personnel management. This will make the clerk feel that you are a "human touch" rather than a dictatorial leader. Invisibly greatly enhanced the prestige of the store manager in the eyes of his employees.

Huang Liling, the shop manager of Qianmen Street, a fishing woman's suit, thinks so and does likewise. The purpose of this is not only for the team building in the store, but also for ensuring the best condition to face the customers.

"No matter what difficulties or difficulties, salesmen can ask me. I will let them stop working first and go to the staff lounge to adjust their status. I will try my best to comfort them, but never bring any emotion to face the customers. There was such an example before. Huang Liling said, "once there was a younger shop assistant who had some contradictions with his family. He might feel wronged and come to work with tears in his eyes. At that time, I did not let her go to work, but let her adjust in the lounge. Then I contacted her family, after understanding some situations, I gave her some advice and persuasion, and finally the shop assistant eliminated her heart knot and adjusted to work state before she went out to work.

As a front-line employee, it is inevitable that there will be ups and downs in the work, especially when sales are not ideal or sales are off season, especially when the mood is low. This requires the store manager to take care of everyone's work emotions in his normal work. Jin Lin, the manager of Zhou weaving, agrees with this view: "when employees feel depressed, they can find him to understand her confusion by chatting, and to comfort them with friends or relatives, and help her, will make her feel very warm and feel at home. No matter what unpleasant things happen, we are her strong backing, thereby establishing her confidence in her work."

"A team, interpersonal relationship is the most important. As a shop keeper, you can't take yourself too seriously, so you can easily get away from the shop assistants. If you can't be intimate with a salesperson, there will be estrangement and embarrassment. Under such circumstances, you can not know the relevant information and information properly. Poor information will cause you to fail to solve the problem in the store. As time goes on, trivial matters will accumulate to great events, and contradictions will emerge. " Xi Hongyang, the director of the store, said the core purpose of all the manager's management.