Job Description Of Logistics Merchandiser

What is a merchandiser?

Merchandiser is a salesperson.

His job is not only to accept orders passively, but to take the initiative to carry out business development, to implement sales promotion and follow-up to customers, so as to achieve the order as the goal, not only do business documentary.

Therefore, merchandiser should:

(1) looking for customers: looking for new customers through various channels, tracking old customers.

(2) set goals: main customers and customers to be developed.

The focus of our work and the working time allocated.

(3) disseminating information: disseminating information from enterprise products.

(4) promote products: take the initiative to contact with customers, display products, for the purpose of obtaining orders.

(5) providing services: after-sales service of products and services to customers.

(6) collecting information: collecting market information and conducting market research.

(7) distribution of products: distribution of products to key customers when products are scarce.

Merchandiser is a business assistant; merchandiser plays the role of business manager assistant in many times; they assist the business manager in receiving, managing and following up customers.

(1) reply to correspondence:

(2) calculation of quotation

(3) verification of orders

(4) fill in the reconciliation form.

(5) catalogues, sending and registering samples.

(6) management of customer files

(7) customer visits and reception

(8) handling of entrusted matters

(9) business contacts with relevant departments

The merchandiser is the coordinator: the merchandiser tracks the delivery of the products ordered by the customer, that is, the production tracking.

The main points of tracking are production schedule, cargo declaration, shipment and so on.

Therefore, in small businesses, merchandisers have several roles. They are both internal staff members, production planners, material controllers, and buyers.

In large enterprises, it represents the business department of the enterprise to urge the production department to demand goods and track the shipment.

Merchandiser's work involves almost every aspect of an enterprise, from sales, production, materials, finance, personnel to general affairs, there will be a documentary appearance.

The characteristics are complex and omnidirectional.

1. big responsibility.

The merchandiser's work is based on orders and customers, because orders are the life of an enterprise, and customers are the gods of enterprises. Losing orders and customers will endanger the survival of enterprises.

It is a great responsibility to do well in order and customer's work.

2. communication and coordination: merchandiser work involves all departments.

Merchandiser and customer, and planning departments, production departments and many other departments work is a kind of communication and coordination.

They are all communicating with people on the premise of completing orders.

Communication and coordination are particularly important.

3. do a good job of the customer's staff: the merchandiser holds a large number of customer information, and is familiar with their needs.

At the same time, we also understand the production situation of the factory, so we can make comments on the orders of our customers, so as to facilitate the customer's order.

4. the pace of work is changeable and fast: the customers are from all corners of the country, their working style, working hours and working rhythm are different. Therefore, the pace of work of a merchandiser should be changeable.

In addition, the needs of customers are varied.

Sometimes customers' orders are small quantities, but they need to be shipped in time.

This requires that the efficiency of the outside merchandiser is fast.

5., the work is comprehensive: the merchandiser's work involves all the departments of the enterprise, thus determining the comprehensiveness of its work.

The duties of salesmen are to be carried out externally.

The implementation of internal production management coordination.

Therefore, merchandiser must be familiar with the practice of import and export trade and the production and operation process of the factory.

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Merchandiser's quality requirements:

The quality and characteristics of the merchandiser determine the quality requirements of their employees.

(1) analytical ability.

Analysis of customer characteristics and product price composition, in order to facilitate the offer.

(2) predictive power.

It can predict customer needs, production capacity and material supply, and facilitate the arrangement of orders, production and delivery.

(3) expressive power.

Good at communicating with clients in words and language.

(4) professional knowledge.

Be familiar with the merchandising products.

Understand the raw material characteristics, sources and components of the product.

Know the characteristics, style and quality of the product.

Easy to communicate with customers and production personnel.

(5) the ability to work with people.

With the staff of various departments to complete the customer order.

(6) interpersonal skills.

Handle the relationship with customers, superiors, colleagues and staff.

Through them to complete what they want to do.

(7) legal knowledge.

Knowledge of contract law, bill law, economic law and other related legal knowledge.

Do know the law, abide by the law, know the law, use.

(8) negotiation ability.

Eloquence and skill.

(9) management and marketing capabilities.

Foreign salesmen.

An expert in internal management.

(10) logistics knowledge.

Knowledge of pportation, loading and unloading, handling, storage, distribution, customs declaration and so on.

Merchandiser's job content and knowledge, skills:

Merchandiser's main work contents are: merchandiser merchandiser, material purchase merchandiser, production process merchandiser, cargo pport documentary and customer liaison tracking (customer reception).

1. export merchandiser; (follow up foreign trade business) to understand basic foreign trade knowledge: (negotiation, quotation, order, contract, etc.)

Basic foreign languages and correspondence.

2. material purchasing merchandiser.

(business follow up) understand marketing and understand products.

(materials, properties, use, maintenance)

3. production process Merchandiser (production progress follow up) understand production, understand management and communication.

4. freight pport Merchandiser (shipment follow up) knowledge of cargo pport, (pportation, method, distribution cabinet) and knowledge of customs declaration.

5. customer liaison tracking (customer reception): understanding of customer management, understand international etiquette knowledge.