Why Do We Have A Good Relationship With Our Customers, But We Have Lost Our List.
The author gives you warning from personal experience. Though I have made a promise, I have lost the list. Why is this? Maybe it is the handling of customer relationship is not in place, maybe it is credulous oral affirmation. But the relationship between customers is not good enough to relax their mind and body.
"MM, we have decided on the list, we have decided to order with you, and cooperate with you, but you have to send me a cable and programming software."
Client Liu Xiaojie sent me a message.
"Thank you, MM, and finally wait for you to order for me, ha ha, OK, I will arrange these things."
I
happy
Said.
"We will start the project at the end of January, so the goods are not so urgent. I will let you make the contract in a few days."
Liu Xiaojie said.
"OK, I'll wait for you."
I said.
Every other day...
"MM, is there? There is nothing wrong with the list the day before yesterday, or shall I do the contract first?" I sent a message.
"Yes, that list, we...
We have settled with other families. "
Miss Liu spoke.
"Isn't it? How can it be? Did you tell me at the time that our price was good? Didn't you want to sign the bill with me? I also want to send those cables and CDs free of charge. I'm ready."
I sent a very wronged QQ picture.
.
"No, this is not the main thing I didn't buy. The price that other people compare with suppliers is still a little better than yours, and it is also in Shanghai, so I have chosen the principles recently, and I have no way to do that."
Miss Liu is somewhat embarrassed.
"But...
But why don't you talk to me? Why don't you let the people in charge of you first contact me? If I don't ask, do you say nothing? You started signing contracts with me, and started the project only at the end of January.
OK, the price is high. You can talk to me. "
I was a little angry.
"We contact every day, I think you should have given me a very low price, and I am sorry to lower the price to you again."
Liu Xiaojie said.
"Halo, no, we are giving our bottom line, but we can see the application, do you sign the contract? Or you can ask your side soon.
Situation
Let's see if we have another chance. Thank you. "
I said.
"OK, I'll go and see, you wait."
Liu Xiaojie said.
...
A few minutes later.
"Sorry, they signed the contract."
Miss Liu said disappointments.
"Why?"
For a moment, I felt gloomy.
"MM, I really don't know how to say it. At the beginning, you said that we had a good price. I've been waiting for it. I always thought we could cooperate happily. Finally, however, it was also my problem. I didn't have time with you.
Communicate
"I said sadly.
"I'm sorry, but I was also told by the other side that there is a good price for me now. I want to cooperate with you, only next time."
Miss Liu apologized.
"Hope! Next time, don't be ashamed to cut down my price. I'd rather you said so. Maybe we'll have the chance to sign it. The price is negotiable. Unless I can't really do that price, I will tell you."
I said.
"No one wants to...
In fact, the main reason is that this is not my full responsibility. I am not sure about the suppliers they are looking for. They are looking at several quotations and choosing the lowest ones, so... "
Liu Xiaojie said.
"Forget it. Anyway, thank you for trusting me so much. I hope to see you next time.
We are all happy, striving for the next time "strong smile" (real heartache).
"Yes..."
Later, after careful consideration for one night, is it true that we are in a good relationship, but we feel embarrassed? Actually, it is not. I think if the relationship is in place, there should be no such situation. The biggest reason is that my relationship is not in place. Or, it is easy to believe the oral affirmation, so that we do not ask the customers in time, and think that they have spoken with us to cooperate with us. They have relaxed their minds and failed to track the consequences in time. Therefore, in every detail, even if the relationship is better, we must make clear that the customer is the customer, and the verbal promise may become a habit of them. Only when the contract is signed, will the paction be counted successfully.
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