Workplace Complaints, A Contagious Poison.

Complaining in the workplace is both normal and taboo.

Because no matter what you complain, it doesn't matter. What matters is that you are conveying a negative emotion unless you express it very skillfully.

"So much work has been done by the leadership, so that people will not be allowed to live?"

"How have wages been up for so many years?"

"Why are colleagues so annoying that they always do things automatically without permission?"

...

Stop!

If you list it again, you can write thousands of such complaints.

Perhaps you are making such a complaint at the moment, or perhaps your colleagues are complaining to you like this.

We have to admit that

Who is complaining?

The imbalance and ego of income and payments

13 years ago, Chen Yangli, a university graduate, entered a private enterprise.

At that time, private enterprises were far less formal than they are now. She complained anxiously every day: Why did companies not even have pension insurance?

Later, she switched to a state-owned enterprise, and the insurance was there. She had a new complaint: why is the salary so low?

Later, she went to a foreign company and became the "white collar" whom others envied at the time. However, she found herself still unhappy: would she not let me get married and have children?

There is no denying that everyone has complaints.

Just like Maslow's hierarchy needs theory, when your low level needs are satisfied, it is bound to meet the needs of high level. Once satisfaction is not fulfilled, dissatisfaction will become a complaint.

However, whether or not we can make a correct assessment of the current situation of the workplace is also an important factor affecting the mentality of the workplace.

The same length of service, the same treatment, the same workload...

In the same state of all, people who are too high on themselves and do not want to change their status through hard work are not easy to have a good state of mind.

And those who are able to measure the income and pay, the immediate interests and the long-term goals will generally turn their discontent into action, to get the opportunity or to make a difference.

Chen Yangli cited examples of her two colleagues.

When the two newcomers entered the company at the same time, they complained all day about the complaint. After three years, the wages did not rise and the position remained unmoved, or the grumbling "ten thousand people suspected"; while another boy would grumble in his stomach and seriously do everything well. He soon got the attention of the leader and was promoted to raise salary after a year.

Are your complaints useful?

The biggest use of complaints is to vent their dissatisfaction and not expect it to really change the status quo.

Many job complains, like Chen Yangli's female colleague, complain for years, but still suffer from low salary and no promotion opportunities.

In addition, it has become a "million people's suspicion" that colleagues do not want to see.

Workplace psychologists believe that the reason why a complaining person is not liked is that the listener will become emotionally anxious and not only make himself, but also the people around him lose the power of action.

But the harms of complaints are more than that.

Linda is a straightforward girl. Her boss is also a difficult foreigner. These are destined to be a complaining workplace.

Once, because of a report data, no matter how to explain, the boss just can not accept it.

Linda, who returned to the office, threw the folder onto the table angrily and complained.

But the colleagues who will be accompanied by a few words on weekdays are silent.

She looked back, and the boss was standing at the door.

The boss said, "I want to apologize to you. I am wrong about that data."

Unfortunately, I see the other side of you. I can't accept it.

It is the greatest danger of complaining that evil comes out of the mouth.

No one likes a complaining colleague, or a leader who likes to complain.

Although many people admit that the biggest use of complaints is to vent their dissatisfaction and not really expect it to change the status quo, Chen also admitted that some people complained very highly about their complaints.

For example, when she works in a language training organization, she works overtime at night.

She saw one of her female colleagues, who complained very cleverly to the leader. It was very tiring to work overtime for several days.

Let the leader know that she joined the class, and knew that she was very hardworking.

A week later, the colleague got a week off.

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How to deal with

Dissatisfaction in the workplace?

Positive and effective communication is much more obvious than complaining. If you can't do it, choose silence.

Although most people admit that the biggest use of complaining is to vent their dissatisfaction and not really expect it to change the status quo, complaining is always the norm in the workplace.

How to deal with those dissatisfaction in the workplace?

Chen Yangli spent 13 years in the workplace in 10 years of complaining.

In the tenth year, she finally realized that it was useless to complain on her back. At that time, she wanted to have children very much, so she closed her mouth and went straight into the boss's office.

In view of her usual performance, the boss told her that whenever she was pregnant, she could leave at any time.

Facts have proved that a positive and effective way of communication is always much more brilliant than complaining.

When your salary has not been improved, it is better to make a reasonable request to the leaders after making some achievements. When the leader treats you unfairly, it is better to tell him that you are hurt at the right time, when your colleagues are always using your things, gently tell the opposite side that you do not like this.

If you can't do it, choose silence or choose to leave.

It's much more noble than letting people hear your complaints.

But as people who spend 1/3 of their time in the workplace every day, workplace complaining is inevitable.

How do you complain?

Chen Yangli's way is to bring complaints home and listen to their loved ones, the safest way.

She thanked her parents for listening to her complaints for 10 years.

Of course, if you have a good enough colleague, or you can put your heart on the table, you can get some complaints and make some unexpected results.

Expert comment

Whining is conveying a negative emotion, and how to gently vent job dissatisfaction, we need to master some skills.

Shen Yuan Yuan

Enterprise EAP consulting expert

China's first professional potential trainer

The biggest danger of workplace complaints is the destruction of the working atmosphere.

Modern organizations emphasize teamwork and cooperation. The cohesive force and communication ability of team members determine the combat effectiveness of an organization.

Shopping malls, like battlefields, are not hypotheses, but facts.

Combat effectiveness determines the life and death of an organization.

The destruction of working atmosphere will directly lead to a decline in organizational combat effectiveness.

Workplace complaints are so harmful that the reason is very simple, because whatever you complain about is not important. What matters is that you are conveying a negative emotion.

To the organization, this is a poison, a kind of infectious poison.

This is a fact unacceptable to any organization.

But in the workplace, it is impossible to get everything right. There are always some people or things that make people unhappy.

If you really complain, please consider the following suggestions:

1, do not let complaining blurt out.

When the heart is dissatisfied and anxious, what is said is often with strong personal emotion and can not be accepted by most people.

2, do not complain in the office.

The office is an office area. It is not suitable to vent personal emotions. It is also easy to be misread by colleagues with subjective complaints.

3, don't whine about everything.

If complaining frequently and complaining all the time, you will label people as "grumbling". Your work efficiency will not only be greatly reduced, but also make you doubt your ability to work.

4, communication is always the best way to solve problems.

Find the key person of the problem, reflect the problem in a calm manner, ask the other party to solve or help solve.

5, if a question is really tough, please smile and complain.

Such complaints will not only cause no side effects, but also make you optimistic.

6, stop complaining outside work.

Complaining at work is another cause for disapproval. It is also for work. Personal evaluation of leaders and colleagues will make you wear the hat of "villain".

Work group QQ group

Sea blue: white hair is better than hair.

At the end of last year, the people in our department got only one month's salary and then the final prize. At first, we believed the lie of the leader innocently, and thought that all the other departments had only one month's salary. Later, we knew that the whole company had the least annual award for our department, and the other department had the least three months.

Of course, a few people in the Department are full of grumbles and see nothing pleasant. We complain almost every day and want to vent their gloomy mood.

Complaining is a habit, but the more you talk, the less you feel.

Then one day, I don't know who said, "it's useless to complain so much. The more we say it, the less happy it is. Forget it."

It is true that the more complaints, the more complaints, the negative emotions will be pmitted to everyone, but it will be useless. If the leaders hear them, they will have many bad impressions. Why?

Leaders do not like complaining workers.

I have several management friends who talk about the type of subordinates who do not like it, one of which is complaining employees.

There are several reasons for this.

1, relatively speaking, employees who complain are rather negative. They are often crazy about trifles and affect other colleagues' emotions.

2, it is considered that such employees lack the ability to regulate emotions, self-control and management.

In the workplace, who can guarantee that everything is smooth sailing, always get angry, always be aggrieved, there will always be such an unfair situation, or laugh, or move to seek change, how much better than complaining.

3, the employees who complain of complaining do not have the courage to face problems directly. They are dissatisfied with what they say and are right. But leaders usually welcome employees who have their opinions in person. If they are indeed conducive to the proposal of the unit, the leaders are generally willing to adopt it.

Lan Zhouyue: it's okay to complain, but it's a matter of fact.

Faced with all kinds of pressure and contradictions in the workplace, it is inevitable to make a few complaints. But it is best not to complain with too many colleagues. Some words may be passed on to the leaders, and they will be very passive.

In addition, I think complaining can directly tell the truth, and then finish it with pleasure. Do not involve personal attacks.

Moreover, when your interests are damaged or really treated unfairly, you can complain about "just to see". But even if there is any dissatisfaction with something that you can't change, such as company's rules and regulations, salary system, etc., or put aside a few words.

Some don't: complaining and skills.

Some time ago, we rushed to the task and worked overtime for two weeks. One day, the boss came in. Suddenly, my colleague Lao Wang cried out: "tired of death, my wife quarrelled with me for a few days. I said I really worked overtime every day," she said. "I always work overtime, but I never saw me take overtime pay, and I didn't believe me."

Every day I go to great lengths and go back to my wife to be scolded and killed. "

All these complaints were heard by the boss, and everyone was sweating for Lao Wang.

As a result, the boss stopped for a few seconds thoughtfully, and then said, "this is a hard time for everyone."

After a few days, we got paid overtime.

In the first two weeks, the field picking activities were also organized, allowing family members.

Everybody praises Lao Wang, is too artistic, even complaining is different.

Don't kill a grieving employee.

In my opinion, when leaders must correctly view and evaluate employees' complaints, do not kill them with a single stick.

Since there are differences between leaders and subordinates, how many subordinates are in awe of leaders, and some dare not speak face to face.

From complaints, leaders can really understand the real mentality of employees. From complaints of grievances, they can see what problems exist, what needs to be improved, which are employees' own emotions, and need to do some ideological work for them. Grumbling should also be regarded as another way of communication.

One should not be afraid of complaining. Everyone is complaining.

If there is a lot of complaints from employees in a unit, it is certainly not a question of employees and why they complain. That is, everyone is unhappy, and there is no other way to solve the problem.

If anything can be solved with leaders, why should we waste our mouth and complain?

In such a situation, leaders should reflect carefully.