Time, The First Best Way To Achieve Communication.
With time, there is more possibility. Communication, this Administration The most common work item is determined by time. At the end of last month, when Ye Dunming was drinking with his old friends, he also talked about the connection between time and communication. Old friends are good at Communicate Young people are active and willing to share. Some of his ideas and practices deserve more business managers to share.
1, guarantee communication time: at least one hour per week.
Like our marketing consultants, we spend most of our time with customers. Either in market Either at the corporate scene or with the top management of the customer. At this point, whether customers oppose or support your plan, everyone has room for maneuver. Face to face interpersonal communication, there is no problem that can not be solved.
It can only go to customers once a month, which is 3 to 5 days at a time. After coming back, they will be busy with other clients' consulting services. It's hard to warm up with customers, and it will be cold after a week. Experienced consultants, even if there is no plan to do the "gap period", will actively contact with the customer responsible personnel. A phone call, a QQ chat, a text message, or even an article you recommend, will make the feeling of alienation beginning to warm up again.
Paying attention to communicating with outsiders often neglect interpersonal communication within the company. Salesmen, consultants, and those who often fight alone have a cognitive misunderstanding: if they solve their customers' problems, their own owners will naturally understand themselves and appreciate themselves. In fact, it is not. A few years ago, Ye Dunming worked in a famous planning company in Shanghai. For a time, they always quarrelled with the boss because of their different professional opinions. Afterwards, this is the best time for me to have a relationship with the boss. Later, I took the project team for nearly a month in the country, because several projects were running smoothly and very busy, so I rarely call the boss. As a result, the company found that the atmosphere was wrong. It turned out that he was still angry with me and felt that I was playing a trick that would be unacceptable to him. It will not take the initiative to communicate.
Eat a cut and grow wiser. Communicate with your boss and key subordinates at least once a week, preferably face to face, followed by phone or video. Time is a magic cube. If you do not respect the amount of time you communicate, you will be surrounded by misunderstanding. The emotional problems between husband and wife are mostly due to insufficient communication time.
2. Get the chance to communicate: say the right time at the right time.
I remember a few years ago, Ye Dunming heard his boss say this: I am 10 o'clock in the morning, 4 o'clock in the afternoon, not many things, good mood, is my favorite time to communicate with others. Later, I compared with many client business owners, and found that these two time points are really effective communication bands.
Of course, different people will have different effective communication bands. Sales personnel must explore the communication opportunities of key customers in a rare communication process. If you speak the right time at the right time, communication will get twice the result with half the effort. Recently, before I made a formal call with my client, I would clockwork, or say hello to QQ to see if the other person was in a mood or mood. Otherwise, if a phone call hits the other side and the other party is absent-minded, communication will only bring more obstacles.
Sanhara Akiya, chairman of Japan's well-known career consultant and director of the Institute of human resources strategy, believes that there are many ways of communicating, including praise, reprimand, apology, etc. {page_break}
But Sanhara Akiya stressed that communication is meaningless and it will sometimes be counterproductive. So it is important not to be mistaken about the opportunity to convey his intention. He has put forward the following 3 key principles. Blessings should be delivered on the spot, apology on the "day of the incident", and completion is earlier than "promise". Ye Dunming deliberately excerpts, and we all know more clearly about the timing of communication.
Like a consulting company Ye Dunming is joining now, the boss's schedule is arranged by an assistant. Every time the boss is out, I will first check with his assistant about his time gap period, pick out his relative idle time, and communicate with the relatively important and time-consuming things. Of course, great and urgent things will not be so particular about timing. However, we must make careful preparations beforehand, and give out electronic documents immediately after speaking clearly, so as to ensure that the parties are able to find out the details of the cause, action content and time requirement at the first time. In this way, every important communication opportunity can be grasped. Over time, you can become a good communicant in others' mind.
3, pay attention to the efficiency of communication: every communication can lead to the key points of achieving goals.
This Tuesday's company morning meeting, Ye Dunming's colleague told a small story about a salesperson in a housing center who was very considerate and considerate. On their way to the house, they send the details of addresses, housing profiles to mobile phones. After seeing the house, he also lost no time to send out the merits and demerits of the house in short message again. When you get home almost, he will call in time to make peace. My colleague said that her friend had been moved by the careful young man and decided to buy a house through him.
There are several key points in communication from reaching goals. Efficient communication people are good at controlling nodes and integrating marketing communication methods to promote the current communication nodes and move towards the next step. Especially in a city like Shanghai, it's hard to do all kinds of meetings. Every time you meet, you have to cherish it.
Video conferencing is a good communication tool when you can't meet. Conditional companies can rent or open their own video conferences. Unconditional, you can also use QQ video chat, the picture is a little pause, but after all, you can see the expression of people, and how much there is some sense of communication.
After each communication, a summary of meetings should be made, whether it is internal meetings or formal meetings with clients. A lot of things at that time could be heard clearly and clearly. Also, before the weekly meeting, each participant should be prepared in writing and handed over to the moderator. Carefully prepared meetings can improve efficiency and solve problems.
Management is a matter between people. The system is a wall, and interpersonal communication is a window or door. For your important work and career partners, you need to have a private communication every week. The way of communication can be moved randomly. For example, when Starbucks has a cup of coffee and drinks a little wine at night, it will be enough to communicate.
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