Buy A Pair Of New Shoes Frequently Grinding &Nbsp; &Nbsp; Jia Shi Ke: Not Quality Problems Do Not Give Up.

In August 3rd, Ms. Li bought a pair of ladies in the middle road of Hongkong.

Buy a pair of new shoes frequently grinding feet

At 9 o'clock in the evening of August 3rd, Ms. Li bought a pair of brand women's shoes in the middle road of Hongkong. When she was on sale, she spent more than 200 yuan, but after buying it, she went home for a while and her feet were worn away.

A few days later, she put on her shoes for second times and went to work. From her home to the office ten minutes away, her feet were worn out and her blood was bleeding.

On the 11 day, she took her shoes to Jia Shi, first found the brand shoes store, but the waiter said that the shoes could not be retreated and could only be softened in the factory.

Later, Ms. Li found the service desk of the Jia Shi guest, and the desk clerk asked a Mr. Zhang to receive Ms. Li.

"At that time, he said he would not leave, he put me aside. He was busy dealing with other people's affairs. When he saw that he was leaving, I quickly stopped him. He said," if you don't deal with it, then you can tell him to play 12315! "Said angrily," I was looking for other leaders. "

No quality problems, no shoes.

On the afternoon of 17, the reporter contacted Mr. Chen of the Ministry of justice of the Jia Shi Shi, and Mr. Chen said he had verified the matter with businessmen and Zhang 17 on the same day.

Mr. Chen said that at that time, Ms. Lee first sought out businesses, and merchants said it was not a quality problem and could not retreat, but she could do softening treatment for her.

Ms. Lee found the customer service supervisor Zhang, who was dissatisfied. After Zhang's understanding of the situation, she also explained patiently.

"At that time, Zhang had no extreme attitude, nor was it cold, because after ten minutes of explanation, it ended, but the lady was standing by.

At that time, there were many things in the store, and it was just the time to eat. Zhang had just turned over, so she didn't manage her. We couldn't get the guests away.

Why can't these shoes be retreated? "According to the regulations, if the shoes have quality problems, such as faded and off, they can be refunded within seven days.

But the shoes do not have any quality problems, they do not meet the requirements of the shoes, so they do not give them back. At that time, Zhang explained that she had to soften the shoes of Ms. Li, but Ms. Li resolutely disagreed.

Mr. Chen said.

Related links: what is quality problem?

According to the detailed description of the three package of national footwear, the footwear manufacturer has the following three quality responsibilities: return, replacement and repair.

(1) serious degumming (except for side seam), splitting of pulp (top of the index finger from the top of the leather), cracking of the coating, splitting of the surface, cracking, binding, splitting of the bottom, broken heel, pan nitrite (white matter), loss of the epidermis, collapse of the core (where the shoe center is sunken), nail head protruding, mesh rupture (such as tourist shoes) and other quality problems; (two) there are other quality problems identified by the Consumer Association; (three) other situations stipulated by the state and the province.