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Domestic Footwear "Three Guarantees" Period In Terms Of Price?

2011/8/19 14:18:00 43

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It turned out that the "three package" period of footwear was based on price.

Footwear products have always been a hot topic of consumer complaints.

Complaint

The most common problem is the quality of shoes and the "Three Guarantees" after sale.

Recently, Ms. Jiang, a New River town in Wenling, encountered such problems. Her brand new sandals had only been worn for three days, and the vamp broke. When the merchants were asked to return the goods, they thought they had passed the "three pack" period, and refused the request of Ms. Jiang.

Journalist survey

In July 11th, Ms. Jiang bought a pair of women's 135 yuan at a local shoe store.

Sandals

。

Unexpectedly, only three days after wearing, the vamp broke.

Because she did not understand the relevant policies of the "Three Guarantees" of footwear commodities, it was not until 18 days later that in July 29th, Ms. Jiang went to the shoe store to reflect the situation.

"Although the shopkeeper also admitted that the sandals were broken in such a short time, the quality was problematic, but when I asked for a pair of sandals of the same size and size, the boss did not agree."

Ms. Jiang said that the boss said he could only help sandals to be repaired and not replaced.

For this reason, the two sides have been arguing all the time, and Ms. Jiang has reflected the problem to the branch of New River town Consumer Protection Committee.

After understanding the situation, the New River town Consumer Protection Committee concluded that

business

The sale of women's sandals do exist quality problems, should bear the "Three Guarantees" provisions of the liability, but Miss Jiang found that the sandals in the quality of the problem, did not in the "three packages" within seven days of the return period required to return, nor in the 15 days of the replacement period within the limits of the replacement, the owner of the shoe shop will not replace the goods, only to repair, is also in line with the provisions of the regulations.

Finally, under the mediation of New River town Consumer Protection Committee, merchants returned the 135 yuan of Ms. Jiang's sandals.

Rights protection statement

The money that Jiang bought for sandals was finally returned by the help of the consumer protection committee, but her way of safeguarding her rights was rather tortuous.

Can such disputes as Ms. Jiang be solved in a simple and effective way according to relevant laws and regulations?

In this regard, the staff of the branch of New River town Consumer Protection Committee said that according to the relevant regulations of the state, footwear products of different prices actually had different periods of "Three Guarantees": the "three package" period of 50 yuan or more (inclusive) of less than 100 yuan was valid for 30 days; the "three package" of 100 yuan (inclusive) footwear was 90 days; and 300 yuan (inclusive) of footwear "three bags" valid for 120 days.

Meanwhile, within seven days from the date of sale, if there are quality problems such as cracking, cracking, degumming and so on, consumers can choose to return, replace or repair them. Within 15 days from the date of sale, the above quality problems may arise, and consumers may choose to replace or repair them.

"When Mrs. Jiang complained about it, it had been 15 days, so the merchants refused to exchange it in a firm manner."

The staff said that once the deadline is missed, consumers' desire to return the goods will be difficult to achieve. Therefore, when consumers find the quality problems of footwear products, they should inform businesses in time.